Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,011 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,011 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This product has olive oil. After using it for 4 days my face was covered in acne - and I never have acne!! Why is it so hard for companies to make good vit c? Don’t buy this product it looks very greasy on the skin, doesn’t go well under makeup and gives you acne!”

Helpful Report

(English) - Posted 1 year ago

Hi, Thank you for your feedback. I apologise for your negative experience with the Glow-C Vitamin C 20% Serum. While vitamin C serums can be beneficial for many, they may not suit everyone's skin type or needs. It's a very rare occurrence that you experience breakouts from this product as it's suitable for all skin types, including oily skin. Additionally, some people may experience skin purging when starting a new vitamin C product, which can initially look like acne. However, if you typically don't have acne, this reaction suggests the product may not be suitable for your skin. If, for some reason, you're not completely happy with a Facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“I am a big fan of Facetheory products. The creams that contain glycolic acid are ideal for my skin. In terms of price-quality, this brand gets a big plus from me!”

Helpful Report

(English) - Posted 1 year ago

“Todo correcto, buen producto”

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(English) - Posted 1 year ago

“El producto es maravilloso, buena textura, sin olores y funciona muy bien, lo he usado por dos semanas y redujo mi acné de manera notable.”

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(English) - Posted 1 year ago

“Love my body oil! Sexy arms and legs again!!!!”

Helpful Report

(English) - Posted 1 year ago

“So far so good. Had a nice discount for my first order and all seemed very helpful and easy to follow on the website. I have been using the products for over a week now and so far so good. I think my skin got worse before it got better as a lot of impurities probably came out but has calmed down and seems to be working well and leaving me with nice skin. I bought these products to help with milia that kept appearing and so far I haven't had any more but still have a few existing. I'm hoping with a bit more time, this will clear up.”

Helpful Report

(English) - Posted 1 year ago

“Love the smell and consistency of this face wash! A pump bottle would be better as I never manage to screw the metal parts together well but still love the product.”

Helpful Report

(English) - Posted 1 year ago

“I've purchased this before, the bottle has now changed. I have chronic eczema and love this in my bath, it's about the only thing that doesn't sting me. My skin feel likes it's skin while lm in the water. I find it expensive but have now subscribed to save some money, would be wonderful if they dropped the price a little.”

Helpful Report

(English) - Posted 1 year ago

“Really good products. Great packaging, neat bottles, good results.”

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(English) - Posted 1 year ago

“As always brilliant service & products. Vit c cleanser is amazing and helps to keep my dry skin hydrated.”

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(English) - Posted 1 year ago

“uso da qualche anno i vostri prodotti e sono tutti conformi alle aspettative, il risultato della pelle è molto migliorato. Devo dire però che mi piaceva di più il packaging precedente che utilizzava i vasetti di vetro, ma riconosco il vostro impegno per l'ambiente e la sostenibilità. grazie”

Helpful Report

(English) - Posted 1 year ago

“I love that the products are trustworthy and do the job, I have been using Retinal products for years, I am 69 and very happy with my skin. Thankyou for bringing out a higher dosage.”

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(English) - Posted 1 year ago

“Fantastic!”

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(English) - Posted 1 year ago

“Lovely products, very pleased..Great prompt delivery 👌”

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(English) - Posted 1 year ago

“Simply in love with all the products”

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(English) - Posted 1 year ago

“Bought the AHA/BHA cleanser for the first time last year, now my whole family has been using it for the past few months and we all love it”

Helpful Report

(English) - Posted 1 year ago

“Très satisfaite merci”

Helpful Report

(English) - Posted 1 year ago

“Nouveaux produits achetés dans le cadre d'une acné hormonale et dûe au stress, les précédentes gammes marchaient mieux avec un résultat visible. Cette nouvelle gamme ne semble malheureusement pas à la hauteur, malgré le suivi de la routine, des indications et des retours clients. L'effet est à peine perceptible là où un masque seul d'un autre marque apaisé et limite durablement. Il est dommage de ne pas avoir de résultats probants comme cela éte le cas avec la gamme précédente. Pour le prix, nous réfléchirons maintenant à deux fois avant d'investir de nouveau. Dommage.”

Helpful Report

(English) - Posted 1 year ago

Bonjour, Merci pour votre retour. Je suis désolé que le produit n'ait pas répondu à vos attentes. Notre politique de retour vous permet d'essayer Facetheory en toute tranquillité. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat Facetheory et que vous ne constatez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory Team

Posted 1 year ago

“Second produit acheté sur le site. Sa formule est très légère et très bien absorbé. Convient très bien à ma peau sensible et la rosacé.”

Helpful Report

(English) - Posted 1 year ago

“A mi piel madura y mixta, este producto le va fantástico: me aporta suavidad, control del exceso de grasa y poros menos abiertos.”

Helpful Report

(English) - Posted 1 year ago

Facetheory is rated 4.7 based on 38,011 reviews