Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,028 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,028 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pour le moment je continue le sérum mais je n ai rien à dire ma peau le tolère très bien moins de boutons acné hormonal Cordialement”

Helpful Report

Posted 2 years ago

“I did not recieve my products and tracking the shippment it says Item held by customs. Can I have the refund? Although I really wanted the products.”

Helpful Report

Posted 2 years ago

Hi, I am sorry to hear that you have not received your order. It is always a priority to provide a seamless experience to our customers, and we’re sorry we fell short. Please send us an email at help@facetheory.com and our customer service team will be able to look into this. Thanks Facetheory Team

Posted 2 years ago

“À chaque fois les routines proposées sont parfaitement adaptées aux besoins spécifiques de tous les membres de la famille et les résultats sont visibles très rapidement ! Je peux personnellement dire que Facetheory (conseillé par ma dermatologue pour mon acnée) a sauvé ma peau, merci !”

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Posted 2 years ago

“I have used facetheory products for a couple of years. I’ve looked at other companies in this time but always come back to face theory as my skin is lovely for my age and I think the cost of the products is very reasonable for the results.”

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Posted 2 years ago

“Great cosmetics with good quality ingredients, prices are not too high. Been buying from this company for a few years :)”

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Posted 2 years ago

“Pour l’instant je n’ai pas encore vu le résultat escompté. Peut être ça prend plus de temps. J’ai commandé une autre pour essayer encore. La crème pour le corps a une trop petite contenance, j’aurai aimer qu’il soit un peu plus grand. Il faut en acheter plusieurs pour tenir plus longtemps. Néanmoins bonne texture des produits. À voir avec le temps…”

Helpful Report

Posted 2 years ago

--------------- Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. For some skin concerns, it may take at least 4 weeks to see the full results. Our products are highly potent, so even when using a small amount most customers find they last at least 3 months. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 2 years ago

“J'ai acheté le sérum à la vitamine c après avoir vu de nombreux commentaires favorables à ce produit, malheureusement pour moi il n' a eu aucuns effets remarquable et de plus n'était pas confortable en raison du temps ( qui se compte en heures) qu'il mets a pénétré la peau.. :/”

Helpful Report

Posted 2 years ago

Hi Lindsay, Thank you for your feedback and I am sorry to hear about your disappointment. I have asked customer service to get in touch with you via email. For any future questions, please contact us via help@facetheory.com. Thanks Facetheory Team

Posted 2 years ago

“Produits plutôt efficaces sur le long terme. Satisfaite de la lotion Glycolacsal qui sans irriter assainit ma peau mixte . Peau moins grasse sur le nez et le menton et points noirs en régression, top ! Pas trop chère vu la grandeur du flacon”

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Posted 2 years ago

“The site is very informative and really helped me decide which products to by”

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Posted 2 years ago

“Wastage of money. Best to give it to a charity than using this product.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback and I am sorry to hear that the products did not meet your expectations. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 2 years ago

“Pourquoi aucune date de fabrication du vos produits indiquée?”

Helpful Report

Posted 2 years ago

“Ordered the cream vit c cleanser , I use it in the evening and follow with neroli water and my own facial serum and moisturiser. Cleanses well and doesn't sting or dry out the skin ( I have quite sensitive skin) I haven't experienced any outbreaks either. Really good product and a great price, delivery was quick. I would definitely recommend ( already have ) this cleanser.”

Helpful Report

Posted 2 years ago

“Die Produkte haben mein allgemeines Hautbild verbessert, jedoch nicht nachhaltig meine Unreinheit bekämpft.”

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Posted 2 years ago

“Couldn't ask for better service. When "Evri" said that they had delivered my order but hadn't done so. Facetheory immediatly sent another order with a different courier service. They were excellent.”

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Posted 2 years ago

“Bonjour, il y a eu un problème avec la livraison, la poste met sur le statut que j’ai reçu le produit alors que j’ai rien reçu. Je suis allez les voir il m’ont dit de réclamer sur le site mais j’ai pas trouvé comment faire. ensuite j’ai abandonner parce que j’ai pas le temps et la patience. Merci.”

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Posted 2 years ago

“Alles bestens”

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Posted 2 years ago

“Love the product however the lid of the bottle is black. I have to clean it daily with cotton wool before I can use”

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Posted 2 years ago

“After using products, my skin was getting worse, popped a pimple on my face.”

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Posted 2 years ago

“Incroyable!!!!”

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Posted 2 years ago

“Très efficace mais il faut bien choisir les produits qui correspondent à son type de peau… les produits fonctionnent tellement qu’ils peuvent dérégler votre peau si vous les choisissez mal. C’est tout de même un gage de qualité !”

Helpful Report

Posted 2 years ago

Facetheory is rated 4.7 based on 38,028 reviews