Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,223 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,223 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products I have used are of excellent quality and I have been using them for years.”

Helpful Report

Posted 2 years ago

“Produits très efficaces, ils ont amélioré l'état de ma peau dès la première semaine (disparition des ridules de sécheresse au niveau du front, réduction de mon acné hormonal)”

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Posted 2 years ago

“Les produits skincare sont bons, agréables et apprécies par ma peaux. En ce qui concerne le maquillage, j’ai teste la poudre libre qui est devenue la préférée. Par ailleurs, le gommage lèvre et le baume sont valides aussi.”

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Posted 2 years ago

“Llevo exactamente dos años comprando los productos de Facetheory. Me gusta esta empresa tanto por sus ingredientes como por su política y también por el servicio al cliente. Cuando tienes un problema o duda no tardan nada en contestar y además te solucionan rápidamente. Mi hermana y mi madre también han cambiado a las rutinas de Facetheory, a veces hace pedido mi hermana, otras mi madre y otras yo para aprovechar el envío. Lo único por lo que no le pongo 5 estrellas es porque han subido muchísimo los precios y ya no me es tan asequible como antes, pero eso ya es cuestión de mi economía. Otras amigas y compañeras de trabajo también están comprando aquí porque les hablé de ellos y están encantadas.es una gran empresa con servicio excelente y con fórmulas únicas. Siempre recomiendo Facetheory.”

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Posted 2 years ago

“This is amazing product for face i like and i use in my daily routine”

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Posted 2 years ago

“Really pleased with both creams. Easily absorbed and non greasy. My skin feels smooth and well hydrated.”

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Posted 2 years ago

“All good, stuff for my Daughter. She loves it ♥️”

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Posted 2 years ago

“Fantastic. I love how their products smooth my skin.”

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Posted 2 years ago

“Fantastic skincare so far so good. I bought a cleanser and an oil free day cream, loving it! I will order again”

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Posted 2 years ago

“Amazing products absolutely love them they smell great and leave skin feeing soft and nourished 😊”

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Posted 2 years ago

“I’ve been using facetheory products for some time now & they are excellent quality, good value for money & are doing a great job of looking after my skin.”

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Posted 2 years ago

“Amazing customer service, I stupidly ordered the wrong product and they sent a replacement of what I was looking for. Love the fact that natural ingredients are used and they score really highly on my Yuka app (100/100!!) My skin had been so sore, red and dry before finding face theory, my skin now has got its glow back! Thanks face theory!”

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Posted 2 years ago

“My latest purchase is not hydrating my skin and I spent alot more than I normally do.”

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Posted 2 years ago

Hi Thank you for your feedback and I am sorry to hear about your disappointment. The pro version of the M4 is stronger, so it may not have been a good fit. If for some reason you're not completely happy with a facetheory purchase - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 2 years ago

“Todos los productos son maravillosos con muy buena combinación de ingredientes y serios con los envíos. En una ocasión se demoraron con el envío por un problema en el almacén pero lo resolvieron muy bien”

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Posted 2 years ago

“Livraison hors délai et produit pas à la hauteur de mes espérances”

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Posted 2 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks, Facetheory Team

Posted 2 years ago

“Been using this product for 12 months now. It lasts a long time, you only need a very small amount, as it goes a long way. I am 67 years of age, so I need all the help I can get ;) Delivery is very good it's on your doorstep with in 3 days. My daughter uses it as well, she got me into it in the first place. When friends notice how my skin is looking I think it must be doing it's job. All I can say is I love it.”

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Posted 2 years ago

“Excepcional la ayuda prestada. Tuve un problema con los puntos de fidelización y lo resolvieron rápidamente”

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Posted 2 years ago

“Atención al cliente excepcional!! Super amables”

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Posted 2 years ago

“I’ve ordered this time a masks set with a brush. Pink clay AHA mask I ordered before couple of times and it suits me perfectly. I have normal skin with signs of pigmentation. This time I used masks one after another and they left my skin visibly firmer, smoother and more hydrated after use. Unfortunately the shade F2 of foundation didn’t suit me. It’s the way too light.”

Facetheory 5 star review on 19th November 2023

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Posted 2 years ago

“Really great experience. I ordered 2 more of the Collagen Pro as had stopped using this as last lot ran out. My skin got bad again not using it, so proof the stuff really works!! I also got the foundation as a free gift. I use 2N1 Estée Lauder usually and, after doing the shade test came out with the second shade which was slightly too pale. Upon emailing FT they instantly sent me the next shade up no questions asked which is perfect! Thanks so much. A faithful customer for life!”

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Posted 2 years ago

Facetheory is rated 4.7 based on 38,223 reviews