facetheory Reviews

Name: facetheory
Address: 20-22 Wenlock Road, London, London Borough of Hackney
Rating: 4.70

4.7 Rating 37,580 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 37,580 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

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facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not as good as I Thought it would be please could you cancel the every three months repeat order, many thanks Shirley”

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Posted 3 years ago

“Avevo ordinato anche il bicodini ciglia.. Che non è arrivato perché non disponibile. Ma siccome ho pagato l'ordine con Una gift card non è stato rimborsato il costo del prodotto mancante ne tanto meno mi è stato sostituito con qualche altro prodotto dello stesso costo... Mi è stato detto direttamente che le gift card non prevedono rimborso e che al massimo mi davano un codice sconto sul prossimo ordine.. Ma nel frattempo ci ho perso io e per recuperare dovrei fare un ulteriore ordine. Che al momento non mi interessa fare.”

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Posted 3 years ago

“Ich bin mit der Augencreme nicht zufrieden, sie hat einen eigenartigen Geruch und brennt etwas. Kann sie leider nicht weiter empfehlen.”

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Posted 3 years ago

“The products I bought hurt my skin”

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Posted 3 years ago

“Bonjour Pour le moment mal heureusement je vois pas trop de changements.. j'ai toujours la peau très rouge au visage 😔 Les produits ils me paraissent bien...je je vois un la peau hydraté mais pas plus que ça. Et ce que je voulais c'est apaiser les rougeurs 😌”

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Posted 3 years ago

“Les produits que j'ai prit son bien. Je l'ai utilise depuis 2/3 semaines et j'ai des boutons qui sortent des petits boutons blancs. Je pense que c'est une purge car j'ai changé de routine. Certaines tâches sur mon visage s'estompent jours après jours.”

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Posted 3 years ago

“I have not been using these products for more than a week, so cannot really evaluate them , I have recently developed Rosacea and am on antibiotics at the moment, However I am looking for suitable products which will help to calm my skin after I finish this treatment.”

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Posted 3 years ago

“Face washes were good. Moisturising creams not so moisturising for my skin. But my skin is incredibly dry. Great service so far.”

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Posted 3 years ago

“I have not received my products yet”

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Posted 3 years ago

“Not good to my skin”

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Posted 3 years ago

“Brennt bei empfindlicher Haut Fältchen werden sehr gering gemildert Angenehme Textur Duft sehr frisch”

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Posted 3 years ago

“The product doesn’t absorb well into the skin. Do not like the smell. Don’t see the results I was looking for. Tried to find the alternative to Rodan and Fields. Would not buy this product again, will resume using Rodan and Fields in the future”

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Posted 3 years ago

“Haven't seen a difference so far but only been using it a few days”

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Posted 3 years ago

“2 I never got my package”

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Posted 3 years ago

“Aucun suivi de colis, donc difficulté à trouver le colis une fois livré. Pas encore testé la crème. Mes notes se basent sur le suivi du colis”

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Posted 3 years ago

“Hi ! I. M So sorry but the items I bought are not very good for my sensitive skin . After applying for 3 days I had a bad reaction( red, itchy and burning skin) so I stop using them.”

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Posted 3 years ago

“Variety of products is great”

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Posted 3 years ago

“I ordered the unscented version but got the scented one.Though it says gently scented on the packaging, the scent is quite overpowering for me.Other than that the moisturizer does absorb into the skin really quick but does not spread as well as the moisturizers with silicones in them.A decent moisturizer for oily or combination skin but might not be moisturizing enough for dry skin.”

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Posted 3 years ago

“I placed my order on January 23, 2022 and still have not received it.”

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Posted 3 years ago

“I purchased the Ocuwake Eye Cream, I have applied them morning and evening but it makes my eyes swollen, maybe allergic reaction. I have high expectations so bit disappointed.”

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Posted 3 years ago

Sorry to hear, do contact us at help@facetheory.com for a full refund. Jamie

Posted 3 years ago

facetheory is rated 4.7 based on 37,580 reviews