Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 37,680 Reviews

95 %

of reviewers recommend Facetheory

4.7

Based on 37,680 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products were great. The postage was awful however and completely ruined my view of the company, it was delivered to a different street and left in a recycling bin.”

Helpful Report

Posted 3 years ago

Hi Arian, Thanks for your feedback. It is always a priority to provide a seamless experience to our customers, and we’re sorry we fell short. We forwarded your feedback to Royal Mail and our shipping agent. Please feel free to reach out to our Customer Service Team if there’s anything else we can do for you. Thanks Facetheory Team

Posted 3 years ago

“Soweit diese 2 Produkte entsprechen nicht meine Bedürfnisse / Sanfter Creme-Cleanser C1 mit stabilisiertem Vitamin C × 1 Mandarine Centasoothe Serum S5 mit Drachenblut, Centella Asiatica (cica) und Nachtkerzenöl × 1 30ml ,alles gut .”

Helpful Report

Posted 3 years ago

Hallo Marika, Vielen Dank für Ihr Feedback und es tut mir leid zu hören, dass das Produkt nicht Ihren Erwartungen entspricht. Wenn Sie aus irgendeinem Grund mit einem Facetheory-Kauf nicht ganz zufrieden sind und innerhalb von 365 Tagen keine sichtbare Verbesserung Ihrer Haut bemerken, senden Sie uns einfach eine E-Mail an help@facetheory.com für einen kostenlosen Umtausch oder eine Rückerstattung. LG Facetheory-Team

Posted 3 years ago

“I haven’t seen any results yet. The plastic top broke in half after a week of purchasing the eye cream which was very disappointing so the cream is exposed.”

Helpful Report

Posted 3 years ago

Hi, thank you for your feedback and I am sorry to hear about the broken cap. I have forwarded your comments to our customer service team who will be in touch via email shortly. Thanks Facetheory Team

Posted 3 years ago

“produits moyens”

Helpful Report

Posted 3 years ago

Salut, Merci pour votre commentaire et je suis désolé d'apprendre que le produit n'a pas répondu à vos attentes. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et que vous ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Facetheory Team

Posted 3 years ago

“Aún no lo he probado pero tengo ganas”

Helpful Report

Posted 3 years ago

Hola Gracias por tu reseña. Pruebe los productos durante 4 semanas para ver cualquier cambio. Si por alguna razón no está completamente satisfecho con la compra de su producto Facetheory y no ve ninguna mejora visible, ofrecemos un cambio o reembolso gratuito dentro de los 365 días. Póngase en contacto con nuestro equipo de atención al cliente por correo electrónico (help@facetheory.com) para obtener más información. Facetheoy Team

Posted 3 years ago

“Mit der Lieferung war ich zufrieden. Ob mir das Produkt gegen die Rötungen hilft weiß ich noch nicht”

Helpful Report

Posted 3 years ago

Hallo Sigrid, vielen Dank für Ihre Bewertung. Bitte probieren Sie die Produkte für gute 4 Wochen aus, um Änderungen zu sehen. Wenn Sie aus irgendeinem Grund mit dem Kauf eines Facetheory Produkts nicht vollständig zufrieden sind und Sie keine sichtbare Verbesserung bemerken, bieten wir innerhalb von 365 Tagen einen kostenlosen Umtausch oder eine Rückerstattung an. Bitte kontaktieren Sie unser Kundenservice-Team per E-Mail (help@facetheory.com für weitere Informationen. Facetheory

Posted 3 years ago

“Took over 2 weeks for delivery while advertising 2 days whitin EU. Very quick response but robotic. Nice packaging.”

Helpful Report

Posted 3 years ago

“Produits trop gras pour moi. De plus, une commande supérieure à 40 euros, je n'ai pas eu un produit gratuit”

Helpful Report

Posted 3 years ago

“Not as good as I Thought it would be please could you cancel the every three months repeat order, many thanks Shirley”

Helpful Report

Posted 3 years ago

“Avevo ordinato anche il bicodini ciglia.. Che non è arrivato perché non disponibile. Ma siccome ho pagato l'ordine con Una gift card non è stato rimborsato il costo del prodotto mancante ne tanto meno mi è stato sostituito con qualche altro prodotto dello stesso costo... Mi è stato detto direttamente che le gift card non prevedono rimborso e che al massimo mi davano un codice sconto sul prossimo ordine.. Ma nel frattempo ci ho perso io e per recuperare dovrei fare un ulteriore ordine. Che al momento non mi interessa fare.”

Helpful Report

Posted 3 years ago

“Ich bin mit der Augencreme nicht zufrieden, sie hat einen eigenartigen Geruch und brennt etwas. Kann sie leider nicht weiter empfehlen.”

Helpful Report

Posted 3 years ago

“The products I bought hurt my skin”

Helpful Report

Posted 3 years ago

“Bonjour Pour le moment mal heureusement je vois pas trop de changements.. j'ai toujours la peau très rouge au visage 😔 Les produits ils me paraissent bien...je je vois un la peau hydraté mais pas plus que ça. Et ce que je voulais c'est apaiser les rougeurs 😌”

Helpful Report

Posted 3 years ago

“Les produits que j'ai prit son bien. Je l'ai utilise depuis 2/3 semaines et j'ai des boutons qui sortent des petits boutons blancs. Je pense que c'est une purge car j'ai changé de routine. Certaines tâches sur mon visage s'estompent jours après jours.”

Helpful Report

Posted 3 years ago

“I have not been using these products for more than a week, so cannot really evaluate them , I have recently developed Rosacea and am on antibiotics at the moment, However I am looking for suitable products which will help to calm my skin after I finish this treatment.”

Helpful Report

Posted 3 years ago

“Face washes were good. Moisturising creams not so moisturising for my skin. But my skin is incredibly dry. Great service so far.”

Helpful Report

Posted 3 years ago

“I have not received my products yet”

Helpful Report

Posted 3 years ago

“Not good to my skin”

Helpful Report

Posted 3 years ago

“Brennt bei empfindlicher Haut Fältchen werden sehr gering gemildert Angenehme Textur Duft sehr frisch”

Helpful Report

Posted 3 years ago

“The product doesn’t absorb well into the skin. Do not like the smell. Don’t see the results I was looking for. Tried to find the alternative to Rodan and Fields. Would not buy this product again, will resume using Rodan and Fields in the future”

Helpful Report

Posted 3 years ago

Facetheory is rated 4.7 based on 37,680 reviews