Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,228 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,228 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Serum Exaglow S10 : après plus de trois mois d'application quotidienne sur deux taches présentes sur le visage , je n'ai obtenu aucune amélioration ni même un léger eclaircissement. Je suis très déçue et je souhaite être remboursée.”

Helpful Report

Posted 3 years ago

Bonjour, Merci pour votre commentaire et je suis désolé d'apprendre que le produit n'a pas répondu à vos attentes. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et que vous ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci L'équipe de la théorie des visages Facetheory Team

Posted 3 years ago

“Among the best products I've tried so far, all the ingredients are 100% natural. I bought them for my mother, sister and niece, they are all happy!”

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Posted 3 years ago

“Lovely gifts for Christmas. Packaging really beautiful & great pricing.”

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Posted 3 years ago

“Lovely creams and texture I use it every night before bed after removing makeup of course”

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Posted 3 years ago

“I can honestly say I love these products, after debating whether to order them for a while I definitely made the right decision. My face is super sensitive to face creams and these are perfect 👌👌👌😘”

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Posted 3 years ago

“I have oily/dry skin and this works wonders for me!”

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Posted 3 years ago

“Pas reçu la commande Veuillez rembourser immédiatement”

Helpful Report

Posted 3 years ago

Bonjour, Je suis désolé d'apprendre que vous n'avez pas reçu votre commande. Il est toujours prioritaire d'offrir une expérience fluide à nos clients, et nous sommes désolés d'avoir échoué. Veuillez nous envoyer un e-mail à help@facetheory.com et notre équipe de service client sera en mesure d'examiner cela. Merci Facetheory

Posted 3 years ago

“Lovely company and excellent products the best I have used for my skin. Great customer service. Fast delivery too :)”

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Posted 3 years ago

“Lovely company and excellent products the best I have used for my skin. Great customer service. Fast delivery too :)”

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Posted 3 years ago

“Facetheory is one of the few companies that put effort into producing eco-friendly products by reducing plastic packaging and making sure their ingredients are sustainable. I am really glad I found them and can make a (small) change by purchasing more environmentally-thoughtful skincare. Moreover, their customer service is great. They are quick to reply and very helpful.”

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Posted 3 years ago

“products are exceptional and love the glass jars and bottles”

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Posted 3 years ago

“Love Facetheory products and the positive “can do” attitude of the staff.”

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Posted 3 years ago

“Sehr guter und entgegenkommender Kundenservice!”

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Posted 3 years ago

“Les formulations sont top même le retinol est très bien toléré j’ai déjà des résultats au bout d’un mois ( serum anti taches serum booster collagène regena ceraquench nettoyant vit c et huile nettoyante) je dois juste ajouter de l’hydratation derrière car j’ai la peau très sèche de base”

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Posted 3 years ago

“Lovely company and good products. I quickly became a fan. When a product did not work for my skin they got me a replacement. The prices are oke especially if you wait for the sales.”

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Posted 3 years ago

“Haven't been using long but so far so good. Have to give it time as have rosaca and very sensitive.”

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Posted 3 years ago

“Brilliant products that work”

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Posted 3 years ago

“All the products I have tried have been excellent. The quality is unbelievable especially for the price. I love that it’s all cruelty free. Recently I ordered the wrong shade of foundation so I emailed them to change and within a few days they sent me another shade fee of charge.”

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Posted 3 years ago

“Excellent products the best I have used for my skin”

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Posted 3 years ago

“No e recibido mi pedido Lo realice la fecha 19/12/2022 No e recibido ni un mensaje de el estado ni se cuándo va llegar ..”

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Posted 3 years ago

Facetheory is rated 4.7 based on 38,228 reviews