Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,044 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,044 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Tell us how Facetheory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love these products, I tried many different brands but it's the first time when the difference is noticeable on my skin.”

Helpful Report

Posted 3 years ago

“Superbe produits que j’utilise depuis 1 mois , j’ai 52 ans ma peau est beaucoup plus lisse. Je suis ravie de leurs gammes, tout le monde me dit que j’ai bonne mine.”

Helpful Report

Posted 3 years ago

“Unfortunately I cannot leave a review as the products I ordered were for my daughter for Christmas as asked for by her. I can say she has used these products for a couple of years and her skin is looking really great! Plus she must be happy with them as she's requested more for her Christmas present.”

Helpful Report

Posted 3 years ago

“The super gel moisturizer was a great addition to my routine. I love to wear it before my sunscreen, it keeps my skin fresh and smooth. I also like to use it right after exfoliating or doing a deep cleanse, it's very soothing.”

Helpful Report

Posted 3 years ago

“All the products I've bought from Facetheory are lovely. My skin's the best it has ever been. Packaging is great always. The Vitamin C Cream Cleanser is an absolute dream, smells incredible and feels so lovely on the skin. Also the Night Cream, beautiful scent and really nice texture.”

Helpful Report

Posted 3 years ago

“It’s hydrating but has not brightened my dark circles and it has been quite a while. It feels as if they have darkened.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback. While most will see results rather quickly with the Ocuwake Eye Cream, we recommend using the product for at least 4 weeks continuously to see changes. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks

Posted 3 years ago

“Great customer service, lovely products, very quick delivery, really good prices”

Helpful Report

Posted 3 years ago

“I bought many products and i’m just not satisfied with the quality. I expected a change or at least improvement but no, i’m not satisfied”

Helpful Report

Posted 3 years ago

“Bought the amil C whip m5 and the relaxing night cream Pro for my face with dry skin however it has not helped so far after 2 weeks, still contemplating on its benefits”

Helpful Report

Posted 3 years ago

“Only been using it a week so can’t say too much hence only four stars but so far so good I havnt had as many breakout as I’d usually have so hopin my marks will fade eventually too I only bought a small bottle to try but now ordered a big one so must of impressed me upto now”

Helpful Report

Posted 3 years ago

“Les produits pénètrent vite,ils sont adaptés à des peaux jeunes je pense”

Helpful Report

Posted 3 years ago

“I'm very happy with the Facetheory products. I decided to try it without any big expectations, but now I'm in love with all I have. My favorite product is Mousse Amil-C M5 SPF 30, it is absorbed instantly, leaves my skin well-hydrated, and smells great.”

Helpful Report

Posted 3 years ago

“Really good creams that absorb well and last long.”

Helpful Report

Posted 3 years ago

“Great products, easy to use website, delivery as described, great loyalty/points system - will continue to use”

Helpful Report

Posted 3 years ago

“I had an issue with redeeming my points. I made contact with Customer a service & received an almost immediate response with the issue being rectified within minutes. I was able to buy my product with no issues, pacakaged perfectly, quick delivery, no complaints. Great work Facetheory!”

Helpful Report

Posted 3 years ago

“Lovely personal company..... Use the night cream(gorgeous mild lavender smell), vit c sun block 30 cream in day(lovely to mix with my high street cc cream to for a hint of colour) and retinol serum at night before the night time lavender cream. Good efficient service and always look forward to my next purchase....especially when I've collected points. The travel zip up bags with smaller travel size pots make lovely presents and helps the points add up too! Highly recommend 😊👍✨”

Helpful Report

Posted 3 years ago

“I have been using it for almost a month now and have seen no difference. The bags under my eyes are still very visible. I was disappointed.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks

Posted 3 years ago

“My skin has improved and it's only been two weeks, I look more hydrated and the texture is smoother.”

Helpful Report

Posted 3 years ago

“Absolutely love facetheory products, I’ve ordered quite a few things, not to hand at the minute so couldn’t tell you which ones other than the face whip cream spf30 and the face mask which smells divine and leaves my skin feeling silky soft, everything I have used so far is amazing, and fantastic quality for the price, only slight fault I could find is the packaging could look a little better but that won’t stop me using products.”

Helpful Report

Posted 3 years ago

“tysm love it awesome ty”

Helpful Report

Posted 3 years ago

Facetheory is rated 4.7 based on 38,044 reviews