Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,164 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Didn't receive it”

Helpful Report

Posted 3 years ago

Hi, I am sorry to hear that you have not received your order. It is always a priority to provide a seamless experience to our customers, and we’re sorry we fell short. I have asked customer service to check this for you and to get in touch via email. Thanks Facetheory Team

Posted 3 years ago

“The nightcream is excellent but the make up was very unsatisfying .. it is very hard to apply , nasty texture and Color , almost greyish . People asked me if I was sick when I wore it 😔 The serum and the day cream were ok but nothing spectacular”

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Posted 3 years ago

“Really happy with all of the products I've bought from Facetheory”

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Posted 3 years ago

“Très bons produits”

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Posted 3 years ago

“I love every product I've ever tried from facetheory. They're all such high quality at great prices. And they work! I love the sustainability of the packaging and that they're a B Corp. Just a great company all round.”

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Posted 3 years ago

“My daughter has been using facetheory skin products for some time and recommended them to me. I have both the day and night cream and find they work well on my dry skin.”

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Posted 3 years ago

“These products work really well for me, a 63 year old woman. Also prompt service, thank you.”

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Posted 3 years ago

“Love the serum …”

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Posted 3 years ago

“Lovely products at competitive prices.”

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Posted 3 years ago

“It’s very difficult to leave a review like that. I guess my skin just didn’t adapt to the products, because I know some of my friends got very good results with it. It just didn’t work for me :(”

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Posted 3 years ago

Hello Thank you for your feedback. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks, Facetheory

Posted 3 years ago

“J'ai commencé les produits Facetheory il y a quelques mois et au début, les résultats étaient très bons. Ma peau était plus lumineuse, moins déshydratée et les rougeurs commençaient à disparaitre. Malheureusement, cela n'a pas duré.... Par contre Facetheory est très correct : ils m'ont déjà renvoyé un pot de crême car celui que j'avais reçu n'était rempli qu'à moitié et lorsqu'un produit ne convient pas ou ne donne pas les résultats attendus, ils proposent de le remplacer par un autre.”

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Posted 3 years ago

“There is no words how happy im with skincare brand and them absolutely incredible skincare products. I couldn't recommend enough. Im obsessed and love it everyday to using. My skin never been better .❤️”

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Posted 3 years ago

“the products are very good, shipping time was completely adequate. I am very happy with my stuff, my skin too. (I don't use any of the cleansing stuff, I just enrich my skin.)”

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Posted 3 years ago

“I really love the products I got from the Facetheory. Have ordered from them multiple times already.”

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Posted 3 years ago

“Fab products, excellent service.”

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Posted 3 years ago

“High-quality products at a fantastic price point. The moisturisers last a long time for the price especially! I tried Face Theory out as they had a face serum with similar actives to another brand I've used for half the price, and it's definitely a great alternative at a more affordable price point.”

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Posted 3 years ago

“A very reasonable price point for a high-quality, vegan, eco friendly company. A little goes a long way for all of the products. I don't ever see myself using anything other than this affordable and wonderful company”

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Posted 3 years ago

“Great service, great products”

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Posted 3 years ago

“Easy to order, no plastic packaging, always on time.”

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Posted 3 years ago

“Beautiful smelling products and customer service was quick and responsive and gave good advice.”

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Posted 3 years ago

Facetheory is rated 4.7 based on 38,164 reviews