Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,142 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,142 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really like this product, great face cream and smells good too.”

Helpful Report

(English) - Posted 1 year ago

“Fake! doesn't do anything have tried for a month and no changes”

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(English) - Posted 1 year ago

“Crappy company with crappy customer service. Avoid.”

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(English) - Posted 1 year ago

Hi Matt, Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience with our company and customer service. Your satisfaction is very important to us, and we strive to provide the best possible service to all our customers. We reached out to our customer service team and confirmed that they have responded to your inquiry. However, it appears that we have not yet received a reply from you. Kindly reply to the most recent email, and our customer service team will be happy to assist you further. Thanks Facetheory Team

Posted 1 year ago

“I’m receiving today an amazing customer service by Merry it’s beyond my expectations.”

Helpful Report

Posted 1 year ago

“I received an amazing customer service today from Merry. Very efficient and she went beyond my expectations.”

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Posted 1 year ago

“I would love to give this product 5 stars because my skin doesn’t react or flare up from it which is an huge win for me, and the serum melts into the skin so beautifully. However the product has a horrible smell that just makes me face stink. I don’t know if anyone else has had this problem or perhaps I was just unlucky with this particular bottle, but it smells really awful; I can only describe the smell as the being like the inside of a deli, it is a pungent smokey smell. The smell is the only thing stopping me from buying this product again.”

Helpful Report

(French) - Posted 1 year ago

“Très bon produit, j'utilise le sérum à base d'acide niacinamide avant ma crème de jour depuis des années. Très satisfaite, agit bien sur les pores dilatés, rougeurs et points noirs.”

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(French) - Posted 1 year ago

“Très satisfaite des achats Merci”

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(French) - Posted 1 year ago

“Le produit est très bien, très bonne crème, très efficace, je remarque une vraie différence sur les zones de mon visage qui ont tendance à graisser, le tout en gardant une super hydratation de la peau. MAIS l’emballage est catastrophique, au bout de quelques jours, il y a du noir qui se met sur le bouchon et il faut nettoyer régulièrement l’embout, ça gâche vraiment le produit qui est pourtant super !”

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(French) - Posted 1 year ago

“Très bons produits mais la livraison à revoir.”

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(French) - Posted 1 year ago

“I've been looking for good skincare, and finally, iv found it 😁😁 I am super happy with my purchases and all the products I've tried. I have seen significant results since I started using Facetheory products. Will definitely recommend 👌”

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(English) - Posted 1 year ago

“I am satisfied”

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(English) - Posted 1 year ago

“Bon produit, juste les crèmes anti âge un peu trop grasse”

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(French) - Posted 1 year ago

“Je suis très contente d'avoir découvert vos produits”

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(French) - Posted 1 year ago

“Big fan of Facetheory, I love the clean non toxic quality, the wonderful, yet simple to navigate, range of targeted products, and the truly environmentally conscious packaging which is what attracted my attention in the first place.”

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(French) - Posted 1 year ago

“Très déçu”

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(English) - Posted 1 year ago

“It seem's to be a very natural products ans I like the simple and not expensive and luxury containers”

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(English) - Posted 1 year ago

“Bons produits la livraison était un peu longue!!! Quel est le meilleur hydratant peau sèche et rides….merci”

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(French) - Posted 1 year ago

“I have been using your products with no change to my problem skin.”

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Posted 1 year ago

“For me the products dont work. I feel they sit on the skin, rather than penetrate it and don't have a pleasant smell. They did not live up to the expectation I head based on the clever marketing.”

Helpful Report

(English) - Posted 1 year ago

Facetheory is rated 4.7 based on 38,142 reviews