Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,012 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,012 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love this brand”

Helpful Report

Posted 1 year ago

“I’ve been using Facetheory products for over two years now and find that my skin has definitely improved. Hardly ever get a single blemish, that was often the case prior to using this brand and also dryness was a persistent problem but not any more. In fact, I get compliments about my skin these days and I’m always promoting Facetheory to others when they do, or if they have a moan about a problem they are experiencing with their own skin. Oh and I also recommended it to my daughter…… she now also loves her new ‘skin’. 😉 Please don’t go away any time soon (or at all) Facetheory, just love my skin routine and how my skin looks and feels, one less challenge in life to not have to think about 👍😀”

Helpful Report

(English) - Posted 1 year ago

“I saw face theory add on facebook, and I decided to try it, so far so good, it’s all positive, I noticed that my pigmentation on the side of my face is fading away slightly. I would definitely recommend face theory.”

Helpful Report

(English) - Posted 1 year ago

“Productos naturales y se aprecian sus efectos en la piel”

Helpful Report

Posted 1 year ago

“Having used Facetheory products for nearly 2 years I wouldn’t want to use anything else. My skin is clear and has a healthy glow, something that friends have commented on.”

Helpful Report

(English) - Posted 1 year ago

“Je n'ai pas reçu ma commande !”

Helpful Report

Posted 1 year ago

“I honestly fell in love with Facetheory from the first products I used which was years ago now. My skin has never been better or felt healthier and I’ve developed a really good routine. The only thing I would say that could be improved is that I actually really preferred the old website - I find the new one harder to nevigate as all of the products now seem to look really similar (which I also don’t love). Overall though I will continue to recommend Facetheory to everyone I know as the products are just great.”

Helpful Report

(English) - Posted 1 year ago

“I ordered first time from here, I tried the face wash and the face cream it's very nice and soft suits my skin I have sensitive skin, so this product I found is very good.”

Helpful Report

(English) - Posted 1 year ago

“Very good quality products”

Helpful Report

(English) - Posted 1 year ago

“I've been using the products for a while now, and for me, these products are ideal. I don't want to do too many steps; I just want to keep it simple with my skincare routine. And the facetheory products are packed with good ingredients. My skin was already looking better after a week, and I've been getting nice compliments and even a bit more flirting.”

Helpful Report

Posted 1 year ago

“Je recommande les produits facetheory. Ils sont très et efficaces.”

Helpful Report

Posted 1 year ago

“Been using various facetheory products for over a year now. I have always struggled with breakouts but found skin products aimed at that problem were too harsh. Facetheory feels so gentle and my skin has never looked better. Treated myself to a full skincare regime this time and my skin definetly looks and feels smoother.”

Helpful Report

(English) - Posted 1 year ago

“I ordered the clarifying cleanser & amil whipped-C moisturiser. Very happy with both these products. As, someone who has tried high-end skincare like Medik8. I can say facetheory sells luxury skincare for a fraction of the price & their customer service is brilliant.”

Helpful Report

(English) - Posted 1 year ago

“Ce sont de bons produits”

Helpful Report

Posted 1 year ago

“Great company offering brilliant products. Love that there is such a great choice of cream cleansers, serums and face creams. I would highly recommend this company for anyone wanting great products that do what they say at a good price and are cruelty free.”

Helpful Report

(English) - Posted 1 year ago

“Je n’ai pas reçu ma commande”

Helpful Report

(Deutsch) - Posted 1 year ago

Bonjour Jade, Merci de nous avoir fait part de vos commentaires. Je m'excuse pour le retard dans la livraison de votre commande ; nous nous efforçons de garantir une expérience fluide à tous nos clients. Selon nos archives, votre commande a été livrée le vendredi 13/09. Si vous ne l'avez pas encore reçue, veuillez contacter notre équipe du service client à l'adresse help@facetheory.com, qui se fera un plaisir de vous aider davantage. Cordialement Facetheory Team L'équipe Facetheory

Posted 1 year ago

“Je ne les ai pas encore utilisés . Je vs tiens au courant .”

Helpful Report

Posted 1 year ago

Bonjour Sophie Merci pour la mise à jour ! J'apprécie que vous nous teniez au courant. Dès que vous aurez l'occasion de les utiliser, j'aimerais connaître votre avis et vos commentaires. Si vous avez des questions ou si vous avez besoin d'aide entre-temps, n'hésitez pas à contacter notre équipe du service client à l'adresse help@facetheory.com. Cordialement Facetheory Team

Posted 1 year ago

“I love face theory body creams. They are the best I have tried. On my 5th pot. Will continue to use.”

Helpful Report

(English) - Posted 1 year ago

“Ich habe meine Bestellung nach 2 Wochen immer noch nicht erhalten.”

Helpful Report

(Deutsch) - Posted 1 year ago

Hi Birgit, Thank you for sharing your feedback with us. I apologise for the delay in delivering your order; we strive to ensure a smooth experience for all our customers. According to our records, your order was delivered on Friday. If you haven't received it yet, please reach out to our customer service team at help@facetheory.com, and they will be happy to assist you further. Thanks Facetheory Team

Posted 1 year ago

“Habituée à la trétinoïne qui agit très bien sur les rides, j'ai tenté le rétinol qui est moins agressif pour la peau. Certes le résultat est plus lent, environ un mois pour avoir des résultats que j'obtiens avec la trétinoïne en une semaine, mais pas d’irritation et plus besoin d'ordonnance. Les effets sont similaires, teint éclairé, grain de peau affiné, visage rajeuni.”

Helpful Report

Posted 1 year ago

Facetheory is rated 4.7 based on 38,012 reviews