Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,143 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,143 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased Facetherapy exfoliating cleanser and Co-enzyme Firming Neck & Décolleté Serum. I absolutely love both! The manderine scent of the cleanser is not at all overpowering. The cleanser is very gentle on my sensitive skin and removes make up really well. The Co-enzyme Firming Neck & Décolleté Serum soaks in well, it leaves a lovely light dewey sheen without feeling oily. Just ordered the eye cream and retinol moisturiser. Excited to use it! Finally, a fair priced skincare routine that my skin loves!”

Helpful Report

(English) - Posted 1 year ago

“Très bon produit. Livraison en une semaine. Les résultats sont là en deux semaines j’ai visiblement moins d’acné”

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(English) - Posted 1 year ago

“So far so good . Not too sure about the packaging though it's in a tube format. Maybe it's my age . The elasticity of my face is much smoother, face is much brighter overall I am happy.”

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(English) - Posted 1 year ago

“Love these products and have had great results”

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(English) - Posted 1 year ago

“Envoi rapide et produits conformes”

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(English) - Posted 1 year ago

“Deadline is met with delivery Results are still out at the moment”

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(English) - Posted 1 year ago

“ben erg tevreden, moest even wennen aan de nieuwe verpakkingen/produkten. Ben goed geholpen met het bestellen van de produkten.”

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(English) - Posted 1 year ago

“Love this product just waiting for the bigger one to come in stock”

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(English) - Posted 1 year ago

“Prodotti efficaci, naturali, prezzo adeguato alla qualità.”

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(English) - Posted 1 year ago

“Like the Ipdated Glas Bottle The name is a little confusing I think it Should Have Stayed HlySalLac or something similar. Shipping speed was okay. Was not happy that after shipping and tax the price went up to $40. I prefer to get it on Amazon and couldnt find it there.”

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(English) - Posted 1 year ago

“Ho acquistato diversi prodotti e posso dire con certezza dopo due mesi di utilizzo che ho finalmente trovato una linea di prodotti a livello di qualità/prezzo eccellenti!!! Non smettete mai di produrli!! Ora e per sempre solo Facetheory”

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(English) - Posted 1 year ago

“I got my product few weeks back . My dark spot isn't clear yet but I can see some improvement”

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(English) - Posted 1 year ago

“I use the vitamin C moisturiser and cleanser. They have helped to clear up pimples on my neck and forehead. Love the smell and feel of these products.”

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(English) - Posted 1 year ago

“Finde die neue packaging nicht gut. Die Tuben gehen nicht gut auf und es bleiben Materialreste an dem Produkt kleben. Finde das packaging war vorher viel besser!”

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(English) - Posted 1 year ago

“Loving this whipped luht texture of cream&great it has spf in it.Being prone to oily combo skin &having breakouts I used niacinamide serums Do it's great this contains that plus vit c&spf 30 No piling under makeup Melts into skin realy fast. Living in Scotland factor 30 is fine for winter Would be great if they came out with a factor 50 before next year. Reviews had a lot of complaints about the tube&using too much etc.I love it.Just squeeze a generous amount on back of my hand&spread over my face,then hands from there Glad I chose to subscribe I got the underfunded. Love that I got the choice of unscented I use another vit c serum as am not sure the percentage in this would be enough to make a difference It was the niacinamide spf&light whipped texture that made me give it a go Very glad I did”

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(English) - Posted 1 year ago

“I lost so much and was really devastated, I had to seek help until I was directed to Mr. Sharon O'Neil and his Recovery company and Foundation that helped me to recover all the money I had lost. It was really worth it. I will be happy to share my experience with anybody, you can also connect with him for help and assistance for a successful and secured investment without any loss of funds. mail him SHARONRECOVERINGEXPERTS @ gm ail. c o m”

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Posted 1 year ago

“I ordered the Vitamin C serum. I am blown away by the quality of this product! Seriously amazing. I feel like my skin is glowing. Will purchase again.”

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(English) - Posted 1 year ago

“I am not as happy with the new packaging that is being used by Facetheory, the tubes are made of aluminium, does this seep into the product? I cannot get all of the product out of the packaging, I prefer the old glass containers used for the face creams, easier to store, and could use all of the cream, there was no wastage!”

Helpful Report

(English) - Posted 1 year ago

Hi, Thank you for your feedback regarding the new packaging of Facetheory products. We understand your concerns about the aluminium tubes and appreciate your perspective on the usability and storage issues they present. Firstly, it's important to note that the aluminium used in our tubes is safe for cosmetic products and does not leach into the formulations. The tubes are designed with a special lining that prevents any interaction between the product and the metal, ensuring that the integrity of the ingredients remains intact. We acknowledge that some customers have found it challenging to extract all of the product from these tubes. This feedback is valuable, and we are exploring ways to improve the design for better usability. In fact, some users have suggested tools like toothpaste squeezers to help get every last bit out, which may be worth trying. We note your preference for glass containers and will consider this as we develop future products. Customer satisfaction is our priority, and we strive to balance aesthetics, functionality, and sustainability in our packaging solutions. Thank you once again for sharing your thoughts with us. We value your loyalty to Facetheory and hope to continue providing products that meet your needs. If you have further suggestions or concerns, please feel free to reach out directly at help@facetheory.com. Thanks Facetheory Team

Posted 1 year ago

“Changement de formule pour la crème hydratante à l'avoine colloïdale, une catastrophe ! Ma peau réagit en échauffant, pores qui se dilatent, peau qui brille... Alors que l'ancienne formule était un bouclier de douceur et de tolérance épidermique, une des rares crèmes que ma peau tolerait.”

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(French) - Posted 1 year ago

Bonjour, Merci pour votre retour. Je suis désolée que le produit n'ait pas répondu à vos attentes. Malheureusement, il semble que vous ayez déjà commandé une autre crème hydratante. Nos dossiers montrent que vous avez déjà commandé la « crème hydratante sans huile Supergel ». Notre politique de retour vous permet d'essayer Facetheory en toute tranquillité. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat Facetheory et que vous ne constatez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory Team

Posted 1 year ago

“The foundation was good, just didn't match up to the colour online.”

Helpful Report

(English) - Posted 1 year ago

Facetheory is rated 4.7 based on 38,143 reviews