Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,012 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,012 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought the moisturiser, eye cream and cleanser as a gift for my daughter. She absolutely loves Face Theory's products and has used them for sometime now. The products are very reasonably priced, they work extremely well and it's great to support a small British company. Will definitely be buying more in the future.”

Helpful Report

(English) - Posted 1 year ago

“I just both for the first time Vit C cream and retinol serum and they feel good on the skin. I haven't experienced any results yet and i am sure it will be”

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(English) - Posted 1 year ago

“Hi iv been using the product for just over two weeks i haven’t seen any change yet but will continue in the hope my skin changes”

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(English) - Posted 1 year ago

“Facetheory est mon produit préféré avec à ces différents produits ma peau et nickel et sublimissime”

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Posted 1 year ago

“Commande #1597144 commandé il y a 11 jours toujours rien reçu et pas moyen de contacter quelqu'un !!!”

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(French) - Posted 1 year ago

Bonjour Nous sommes désolés d'apprendre que votre commande n'est pas arrivée. Je comprends à quel point cela doit être frustrant pour vous. Nous n'avions pas prévu que cela se produise, cependant, les coursiers peuvent subir des retards en raison des procédures d'importation et d'autres événements nationaux et internationaux. Nous avons transmis votre message à notre équipe du service client qui vous contactera par e-mail. Encore une fois, toutes nos excuses pour le retard. Cordialement L'équipe Facetheory

Posted 1 year ago

“Very speedy deliveries. Products are effective but would like more clarity regarding quantities. Old product ‘Ocuwake’ could be purchased in 30mls and 15mls. (Easy to make a mistake when ordering). New Ocuwake seems to be available only in 15mls. More expensive in this smaller size.”

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(English) - Posted 1 year ago

“Im very happy with all of the Facetheory products I've ordered and used overs the years. High quality and affordable. I've recommended them to many people.”

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(English) - Posted 1 year ago

“I have had rosacea for 4 years and have tried everything and facetheory is the only product that has not only helped but made the rosacea go away. I love that they have clean ingredients and are gentle on your skin.”

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(English) - Posted 1 year ago

“I have been using the HydraSet for over a month. I have problems with redness and rosacea. These products do not work for me. In fact, the effect was the opposite, the products made my skin worse. I lost money and time. I do not recommend”

Helpful Report

Posted 1 year ago

Hi Agnes, Thank you for providing your feedback. I'm sorry that the product didn't meet your expectations. Our returns policy gives you peace of mind when trying Facetheory. If, for some reason, you're not completely happy with a Facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“I bought the hand cream and night retinol hand mask. Both seem to be helping my stable yard battered hands! Early days yet but I’m hoping the improvement will continue. Delivery was owe fast and I’ll definitely be repurchasing.”

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(English) - Posted 1 year ago

“Only been using it for a month. But so far enjoying it. Love the scent.”

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(English) - Posted 1 year ago

“I do not have the expected result”

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Posted 1 year ago

“I got a good reference from a friend and because I need to pay more attention to my skin are I decided to try. I'm happy with the Claribar and Pink clay. I definitely recommend.”

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(English) - Posted 1 year ago

“I have rosacea, and I was using prescriptions from my dermatologist for years. They helped, but it was a constant battle and it never went away, it was just better or worse. I read that azaleic acid is key, so I bought the Porebright N20 serum, which was the best percentage I could find of the azaleic acid. I was also told by my dermatologist that people with rosacea tend to have differences in their facial microbiome than others. I bought the Saliatica toner, as it said it help improve the skins microbiome. With these two items, my rosacea is not visible at all anymore. No redness or acne like texture at all. Really hoping Facetheory keeps these products around forever!”

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(English) - Posted 1 year ago

“An excellent product that does what it promises to.”

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(English) - Posted 1 year ago

“Great products, really pleasant to use and last a long time.”

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(English) - Posted 1 year ago

“El Retinol 0,2 está muy bien. Te lo aplicas de noche, espaciado entre noches y despues a diario. Imprescindible limpiarse bien la cara por la mañana y aplicarse protector solar por las mañanas repitiendo aplicaciones durante el día. La luz con la que amanece la piel es diferente. Lo recomiendo.”

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Posted 1 year ago

“Really nice products at a reasonable price. I have tried a few different products from different companies and I this has become my new go to place for face and body products.”

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(English) - Posted 1 year ago

“Im all about the ingredients and its effects on the skin. This brand has proven to be of a high quality and absolutely value for money. I love their products and have alredy been recommendign to my friends and family. Superb customer service.”

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(English) - Posted 1 year ago

“Produits de qualité. Reçus rapidement.”

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Posted 1 year ago

Facetheory is rated 4.7 based on 38,012 reviews