Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,142 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,142 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purtroppo non mi ha soddisfatta”

Helpful Report

(English) - Posted 1 year ago

“Good product.”

Helpful Report

(English) - Posted 1 year ago

“All good. I like the products”

Helpful Report

(English) - Posted 1 year ago

“I have been a loyal customer for years and have always loved this cleanser, but I am deeply disappointed with the recent changes. The new packaging is utterly appalling – it barely lasts 3 to 4 weeks, whereas the jars used to last me six months. To add insult to injury, the price remains the same despite the significant reduction in product quantity. This is an outrageous move that completely disregards long-time customers like myself. It feels like nothing more than a cash grab, and it’s disgraceful. The new packaging is not only impractical but downright wasteful. I am actively searching for a more affordable brand with similar ingredients because this change has made it impossible to justify sticking with your product. Bring back the jars – this new packaging is a complete failure, and your customers deserve better.”

Helpful Report

Posted 1 year ago

“Great products and I have noticed the difference and improvement in my skin since using this brand. The only negative to the product is the new packaging. The glass jars were easier and better for the environment and some grey grit from around the lid comes off and goes on your hands.”

Helpful Report

(English) - Posted 1 year ago

“Very soothing with fast acting positive results. I love Face Theory and so glad I found it. Plastic free, cruelty free, carbon neutral and effective healing ingredients. I saw great results even after the first use. And the cleansing balm citrus scent is a delight.”

Helpful Report

(English) - Posted 1 year ago

“This cream smells just like smoked cheddar. Is it supposed to smell like that? Can’t put that on my face.”

Helpful Report

(English) - Posted 1 year ago

“I love it because its oily with Vitamin C Does good for your skin sure Absorbs very quick as well”

Helpful Report

(English) - Posted 1 year ago

“Love Facetheory products ❤️. It took me a while to get used to the new packaging. I use reading glasses and it was difficult at first to find the difference between the day and night creams. I’m okay now that I recognise the small image on the tubes. The writing is very small. The only challenge now is the face wash, I use it in the shower and it is difficult to close the tube whilst trying not to let the product slip off my hand. It’s a daily challenge but I’m slowly getting better at it. I love the products and the green packaging, thank you Facetheory for leading the way”

Helpful Report

(English) - Posted 1 year ago

“Very disappointed with product this time . Cream seems very different from when bought in jar last time”

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(English) - Posted 1 year ago

“Bought for my daughter who loves the products. Excellent service as always. Thank you”

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(English) - Posted 1 year ago

“All products so light on the skin. I used to use very expensive brands, I see better impact with Facetheory! Plus, from the purchase to delivery all customer service and support has been very attentive. Very positive experience 10/10”

Helpful Report

(English) - Posted 1 year ago

“I absolutely love the foundation, and it scored a very reassuring “excellent” on Yuka! You only need a tiny amount so the tube will last a long time too. One small thing, I was disappointed it had a plastic cap. I notice you’ve changed a lot of your packaging recently to aluminium tubes and caps so I’m hoping this foundation and the blusher will follow too.”

Helpful Report

(English) - Posted 1 year ago

“Amazing products. Love them!”

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(English) - Posted 1 year ago

“I bought the eye balm and it's fantastic. Puffiness and darkness reducing already”

Helpful Report

(English) - Posted 1 year ago

“Merci FACETHEORY vous avez sauvez mes pores ! Ca fait exactement 1 an que j'utilise vos produits je suis pas du tout déçu , les prix sont très abordable. Petit bémol je trouve que la livraison est trop long je dois attendre deux semaines pour recevoir ma commande c'est trop ... A revoir !”

Helpful Report

(English) - Posted 1 year ago

“I absolutely love the products, i genuinely feel like they have made a positive difference to my skin. It feels tighter, looks more youthful and feels better. However, i asked my mum if she has noticed a difference and she said she hasn't taken much notice 🤣 . I don't know why people are complaining about the the tubes 🤦‍♀️ bottom line is, I would recommend 😁”

Helpful Report

(English) - Posted 1 year ago

“Great product none greasy and does what it's meant to do.”

Helpful Report

(English) - Posted 1 year ago

“Bought the usual Retinol serum: they upped the dose to 3% and you can really, really see the difference. Bad news is you can't use it too often :D but I'm very happy with this product and will order again. The shipping is also quite fine, despite shipping from UK.”

Helpful Report

(English) - Posted 1 year ago

“Haven't recieved the product.”

Helpful Report

(English) - Posted 1 year ago

Facetheory is rated 4.7 based on 38,142 reviews