Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,012 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,012 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got my product few weeks back . My dark spot isn't clear yet but I can see some improvement”

Helpful Report

(English) - Posted 1 year ago

“I use the vitamin C moisturiser and cleanser. They have helped to clear up pimples on my neck and forehead. Love the smell and feel of these products.”

Helpful Report

(English) - Posted 1 year ago

“Finde die neue packaging nicht gut. Die Tuben gehen nicht gut auf und es bleiben Materialreste an dem Produkt kleben. Finde das packaging war vorher viel besser!”

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(English) - Posted 1 year ago

“Loving this whipped luht texture of cream&great it has spf in it.Being prone to oily combo skin &having breakouts I used niacinamide serums Do it's great this contains that plus vit c&spf 30 No piling under makeup Melts into skin realy fast. Living in Scotland factor 30 is fine for winter Would be great if they came out with a factor 50 before next year. Reviews had a lot of complaints about the tube&using too much etc.I love it.Just squeeze a generous amount on back of my hand&spread over my face,then hands from there Glad I chose to subscribe I got the underfunded. Love that I got the choice of unscented I use another vit c serum as am not sure the percentage in this would be enough to make a difference It was the niacinamide spf&light whipped texture that made me give it a go Very glad I did”

Helpful Report

(English) - Posted 1 year ago

“I lost so much and was really devastated, I had to seek help until I was directed to Mr. Sharon O'Neil and his Recovery company and Foundation that helped me to recover all the money I had lost. It was really worth it. I will be happy to share my experience with anybody, you can also connect with him for help and assistance for a successful and secured investment without any loss of funds. mail him SHARONRECOVERINGEXPERTS @ gm ail. c o m”

Helpful Report

Posted 1 year ago

“I ordered the Vitamin C serum. I am blown away by the quality of this product! Seriously amazing. I feel like my skin is glowing. Will purchase again.”

Helpful Report

(English) - Posted 1 year ago

“I am not as happy with the new packaging that is being used by Facetheory, the tubes are made of aluminium, does this seep into the product? I cannot get all of the product out of the packaging, I prefer the old glass containers used for the face creams, easier to store, and could use all of the cream, there was no wastage!”

Helpful Report

(English) - Posted 1 year ago

Hi, Thank you for your feedback regarding the new packaging of Facetheory products. We understand your concerns about the aluminium tubes and appreciate your perspective on the usability and storage issues they present. Firstly, it's important to note that the aluminium used in our tubes is safe for cosmetic products and does not leach into the formulations. The tubes are designed with a special lining that prevents any interaction between the product and the metal, ensuring that the integrity of the ingredients remains intact. We acknowledge that some customers have found it challenging to extract all of the product from these tubes. This feedback is valuable, and we are exploring ways to improve the design for better usability. In fact, some users have suggested tools like toothpaste squeezers to help get every last bit out, which may be worth trying. We note your preference for glass containers and will consider this as we develop future products. Customer satisfaction is our priority, and we strive to balance aesthetics, functionality, and sustainability in our packaging solutions. Thank you once again for sharing your thoughts with us. We value your loyalty to Facetheory and hope to continue providing products that meet your needs. If you have further suggestions or concerns, please feel free to reach out directly at help@facetheory.com. Thanks Facetheory Team

Posted 1 year ago

“Changement de formule pour la crème hydratante à l'avoine colloïdale, une catastrophe ! Ma peau réagit en échauffant, pores qui se dilatent, peau qui brille... Alors que l'ancienne formule était un bouclier de douceur et de tolérance épidermique, une des rares crèmes que ma peau tolerait.”

Helpful Report

(French) - Posted 1 year ago

Bonjour, Merci pour votre retour. Je suis désolée que le produit n'ait pas répondu à vos attentes. Malheureusement, il semble que vous ayez déjà commandé une autre crème hydratante. Nos dossiers montrent que vous avez déjà commandé la « crème hydratante sans huile Supergel ». Notre politique de retour vous permet d'essayer Facetheory en toute tranquillité. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat Facetheory et que vous ne constatez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory Team

Posted 1 year ago

“The foundation was good, just didn't match up to the colour online.”

Helpful Report

(English) - Posted 1 year ago

“Amazing products that actually work. Everything else I've tried takes forever to show minimal progress. I've seen real progress in a reasonable amount of time with your products. I started off with one item and have expanded to more as they're so good”

Helpful Report

(English) - Posted 1 year ago

“I've tried many creams over the years but this is certainly the best one I've tried. I wouldn't usually write a review but felt I needed to.”

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(English) - Posted 1 year ago

“Bought as a gift for my daughter who loves this brand, excellent prices and lots of choice too.”

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(English) - Posted 1 year ago

“the packaging/lid of the face wash isnt really practical, it is hard to twist back on, you need to twist it back on else product all comes out and is wasted. I need to now get something to transfer it into to make it easier to use.”

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(English) - Posted 1 year ago

“That's one of the best cream I ever had. Super light and very nice on the skin. I don't have any problem with the packaging.”

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(English) - Posted 1 year ago

“Wide range of excellent products at very reasonable prices. Lots of offers Quick delivery”

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(English) - Posted 1 year ago

“Leider habe ich einen Ausschlag im ganzen Gesicht bekommen. Ich vermute ich habe eine sensible Haut und der Cleanser und das Serum sind zu aggressiv für mich oder haben einen Wirkstoff den ich nicht vertrage. Die Hautcreme benutze ich aber gerne und ohne Probleme.”

Helpful Report

(English) - Posted 1 year ago

Liebe Judith, Wir entschuldigen uns aufrichtig für Ihre Reaktion. Mehrere Faktoren können zu erhöhter Empfindlichkeit oder Reizung beitragen. Es könnte ein Inhaltsstoff in der Formel sein, gegen den Sie allergisch sind, oder vielleicht ein Wirkstoff, der zu stark für Ihre Haut ist. Darüber hinaus können auch andere gleichzeitig verwendete Produkte oder Umweltfaktoren eine Rolle spielen. Wir bieten eine 365-tägige Garantie an. Bitte kontaktieren Sie uns unter help@facetheory.com für einen kostenlosen Umtausch oder eine Rückerstattung. MfG Facetheory Team

Posted 1 year ago

“The scent of this cream is pleasant but I found that it did not absorb quickly and left my skin feeling undernourished. I also found the lid a bit fiddly to put back on especially if I was in a rush.”

Helpful Report

(English) - Posted 1 year ago

Hi, Thank you for providing your feedback. I'm sorry that the product didn't meet your expectations. Our returns policy gives you peace of mind when trying Facetheory. If, for some reason, you're not completely happy with a Facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“I only buy products that I have thoroughly researched beforehand so needless to say these products made the grade. They are also easy to apply and feel nice on the skin. Delivery was quick.”

Helpful Report

(English) - Posted 1 year ago

“Have used for a while now. Face cleansed very well.”

Helpful Report

(English) - Posted 1 year ago

“I switched to Facetheory from using a leading skin care brand which I didn't feel was benefiting my skin anymore. I chose Facetheory as I wanted something more targeted for my oily skin which was affordable and sustainable plus the reviews seemed pretty good I have been using the ClariCleanse Exfoliating Cleanser and Porebright Niacinamide 10% Serum for about 4 or 5 weeks now. I have already seen an improvement in the level of oiliness of my skin and my pores appear more refined. I'm hoping I will see even more improvement once I start using the Blemicalm 2% Clarifying Toner and Supergel+ Oil-Free Moisturiser (I'm using up what was left of my old brand). Delivery was also very quick, I received my order after 2 days of ordering. I would recommend these products.”

Helpful Report

(English) - Posted 1 year ago

Facetheory is rated 4.7 based on 38,012 reviews