Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,012 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,012 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bonjour, je viens juste de commencer a utiliser vos produits, je connaissais pas. Pour le moment très satisfaite, la texture très bien..peux être pas assez hydratant pour moi qui a un soucis de thyroïde. A voir a long terme. Affaire a suivre 🙏”

Helpful Report

(English) - Posted 1 year ago

“Love the products and love how you remind me of offers on the products I like ❤️”

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(English) - Posted 1 year ago

“Excellent product at a very good price. Fast delivery. Would recommend”

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(English) - Posted 1 year ago

“I suffer with psoriasis and roseaca and the products have really helped calm my skin down and reduce redness and flare ups on my face, its not itchy or sore anymore and feels amazing, thank you”

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(English) - Posted 1 year ago

“Too early to tell I hope it works because it's very expensive”

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(English) - Posted 1 year ago

“Nice new packaging. Creamy cleanser leaves face clean and not tight.”

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(English) - Posted 1 year ago

“I was looking for some fancy flannels as part of a gift. The gift was for my child's 15th birthday. They are particularly concerned with their appearance and get through a lot of cleansing products - but haven't had new flannels for a while. There are cute ducks and penguins on the current ones! From the description and price of the facetheory flannels I was expecting thick, quality flannels. They are not. They are ordinary thin flannels.”

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(English) - Posted 1 year ago

“I am always really impressed with the service, quick despatch and delivery of orders. The quality of the products are brilliant for my skin, I have great results with everything I try.”

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(English) - Posted 1 year ago

“Love facetheory products, I recommend to everyone and customer service is brilliant.”

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(English) - Posted 1 year ago

“Effective cutting edge clean vegan products. High end results at great value high street prices. British made. Great customer service from a certified B Corp company. What's not to love?”

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(English) - Posted 1 year ago

“I ordered HydraSerene Night and Glow-c daily, they are scored excellent on Yuka! I wish there was less cardboard packing; of course the metal tubes would get squished and wouldn't look so good but it's a shame all that waste of paper. I love their products, they are amazing at an unbeatable price”

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(English) - Posted 1 year ago

“Excellent Customer service! Fast prompt communication”

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(English) - Posted 1 year ago

“I love the products and used to love the packaging. I don’t like the new amil whip packaging. Please bring back the pots!”

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(English) - Posted 1 year ago

“Broke my skin out really badly and your return policy is awful”

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(English) - Posted 1 year ago

“I've been using FaceTheory for the past 6 years. It's the best skincare brand I've ever tried. All products are made with high quality ingredients, and your skin can feel it. I've recommended it to all my friends, and now most of them use their product and love them! Strongly recommended”

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(English) - Posted 1 year ago

“Facetheory is wonderful and everything I need in skincare. The eye cream is especially good, nice and light and sinks in easily. The fact it's natural and cruelty free makes it a perfect choice.”

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(English) - Posted 1 year ago

“Face theory is the only skin care I have found actually works without damaging the skin . The products do what they say for an affordable price”

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(English) - Posted 1 year ago

“Ich bin absolut zufrieden. Meine Haut sah nie so gesund und schön aus.”

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(English) - Posted 1 year ago

“Easy to order, inexpensive, outstanding products!”

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(English) - Posted 1 year ago

“I love facetheory! I’ve been using it for years and it is great for my skin…the only ‘negative’ I diligently the new packaging”

Helpful Report

(English) - Posted 1 year ago

Facetheory is rated 4.7 based on 38,012 reviews