Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,012 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,012 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used to love the products but the new packing is terrible.”

Helpful Report

(English) - Posted 1 year ago

“Ça fait maintenant plus de 4 ans que je prends vos produits mais je suis entièrement satisfaite. Seul bémol il faut attendre quand même pas mal de temps avant de les recevoir.”

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(English) - Posted 1 year ago

“In the short while I have been using the serum/eyecream/night cream I can see a difference.”

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(English) - Posted 1 year ago

“I really like using Facetheory products: no sensitivity to the ingredients, effective products, and reasonable shipping. When Facetheory’s products are on sale, that’s a plus for me!”

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(English) - Posted 1 year ago

“I love face theory but why have you changed the packaging the glass bottles were fine. I don't know if it's related but I've started to get breakouts. Please revert back to the glass bottles”

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(English) - Posted 1 year ago

“I stumbled across these products a few years ago. I tried the skin cleanser. I don't use soap products on my skin as I find them drying. I always struggled to find a good face wash on the high street. This product from facetheory, for me is a game changer. It's light, creamy, soft, silky, my skin combination loves it. (normal to greasy). I used to get spots occasionally, not any more. I can truly say I never get break outs. I don't know exactly what's in the cleanser, but it works. I also use the night cream and a day cream from facetheory. I wouldn't choose anything else. The best bit is, they've repackaged the products in to tubes, much better for traveling. My son is now a convert too. He loves the skin cleanser.”

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(English) - Posted 1 year ago

“Love the consistency of this”

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(English) - Posted 1 year ago

“The delivery was very quick. I love the products and will definitley be ordereing again.”

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(English) - Posted 1 year ago

“Sehr gute Produkt und schnelle Lieferung 👍🙏”

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(English) - Posted 1 year ago

“Purchased Facetherapy exfoliating cleanser and Co-enzyme Firming Neck & Décolleté Serum. I absolutely love both! The manderine scent of the cleanser is not at all overpowering. The cleanser is very gentle on my sensitive skin and removes make up really well. The Co-enzyme Firming Neck & Décolleté Serum soaks in well, it leaves a lovely light dewey sheen without feeling oily. Just ordered the eye cream and retinol moisturiser. Excited to use it! Finally, a fair priced skincare routine that my skin loves!”

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(English) - Posted 1 year ago

“Très bon produit. Livraison en une semaine. Les résultats sont là en deux semaines j’ai visiblement moins d’acné”

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(English) - Posted 1 year ago

“So far so good . Not too sure about the packaging though it's in a tube format. Maybe it's my age . The elasticity of my face is much smoother, face is much brighter overall I am happy.”

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(English) - Posted 1 year ago

“Love these products and have had great results”

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(English) - Posted 1 year ago

“Envoi rapide et produits conformes”

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(English) - Posted 1 year ago

“Deadline is met with delivery Results are still out at the moment”

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(English) - Posted 1 year ago

“ben erg tevreden, moest even wennen aan de nieuwe verpakkingen/produkten. Ben goed geholpen met het bestellen van de produkten.”

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(English) - Posted 1 year ago

“Love this product just waiting for the bigger one to come in stock”

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(English) - Posted 1 year ago

“Prodotti efficaci, naturali, prezzo adeguato alla qualità.”

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(English) - Posted 1 year ago

“Like the Ipdated Glas Bottle The name is a little confusing I think it Should Have Stayed HlySalLac or something similar. Shipping speed was okay. Was not happy that after shipping and tax the price went up to $40. I prefer to get it on Amazon and couldnt find it there.”

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(English) - Posted 1 year ago

“Ho acquistato diversi prodotti e posso dire con certezza dopo due mesi di utilizzo che ho finalmente trovato una linea di prodotti a livello di qualità/prezzo eccellenti!!! Non smettete mai di produrli!! Ora e per sempre solo Facetheory”

Helpful Report

(English) - Posted 1 year ago

Facetheory is rated 4.7 based on 38,012 reviews