Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,142 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,142 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really nice product range and quality. I'm fairly new to skincare and at 49, very late to the party....I was looking for Azeliac Acid....the 15% and 10% are brilliant, only a small amount needed, I treat my t-zone only and super effective...I was pleasantly surprised about how quickly the product works. I have already recommended to my friend. 😍”

Helpful Report

(English) - Posted 1 year ago

“Ich nutze die Produkte schon sehr lange. Kaufe auch vieles auf einmal bei Rabattaktionen. Vertrage die Sachen sehr gut aber natürlich muss man sich durchtesten. Manches finde ich allerdings preislich zu teuer bsp. Retinolprodukte”

Helpful Report

(English) - Posted 1 year ago

“Negli ultimi mesi ho acquistato il detergente a base di olio di argan e jojoba, il tonico glow-c, il siero all'acido salicilico e carnitina e quello con il 2% di estere di retinolo. Prodotti molto validi, delicati sulla pelle e ad un prezzo ragionevole, hanno reso la mia skincare routine più piacevole ed efficiente, i risultati si vedono. Squadra che vince non si cambia!❣️”

Helpful Report

(English) - Posted 1 year ago

“I Love Facethory products they affordable and work, I wouldn't be without my favourites And fast delivery”

Helpful Report

(English) - Posted 1 year ago

“I love all the products I have tried, they smell & feel lovely & I recommend them to friends & family. The only thing that i am not so keen on is the packaging, the face creams & cleanser all look the same & the lids are so fiddly & get messy after a while. They used to be in glass jars which were so much better & the labels were clear, not sure what happened but please change back!”

Helpful Report

(English) - Posted 1 year ago

“Love the products but don’t like the new packaging !”

Helpful Report

(English) - Posted 1 year ago

“Product arrived fast and in perfect condition. One of the best products I’ve used so far for my face.”

Helpful Report

(English) - Posted 1 year ago

“Die Handcreme ist hervorragend. Parfümfrei, Plastik-frei verpackt und (das wichtigste für meine sehr trocknen Hände) enthält Urea. Ich habe lange nach der perfekten Handcreme gesucht und das ist sie für mich. Leider relativ teuer im Vergleich zu anderen Cremes.”

Helpful Report

(English) - Posted 1 year ago

“To be fair, I haven't started using the product yet as finishing off another brand but am really looking forward to trying this and getting some good results for my pigmentation hence I've only given 3 stars presently but hoping in due course being able to amend that.”

Helpful Report

(English) - Posted 1 year ago

“I adore the concept behind facetheory. It’s super hard to find skin products that I feel safe to use. I’m also a big fan of some products that I have been using for years. However some items can definitely be improved (this is why I don’t give the 5 stars) because I didn’t see any change on my skin condition after using them.”

Helpful Report

(English) - Posted 1 year ago

“I love Facetheory! especially The Exaglow, now called Serum Glow C with 5% Tranexamic. Is the only product that has help me to get rid of my melasma almost completely.”

Helpful Report

(English) - Posted 1 year ago

“1) Didn’t receive your product? No, I didn’t receive my products yet. I have bought from you before and everything went well. This is the second time I am buying from you. The order has not arrived. It is showing that it has been delivered but the products have not been delivered. 33872411202053105. I would like to know what you can do. You sent me the number that I already have and that does not help at all. You don't answer the phone. Please call me. 5614802734”

Helpful Report

(English) - Posted 1 year ago

“Bought the moisturiser as it seemed to have some nice ingredients. It’s a light cream and sinks in over the serum very easily. I top it with Sun Protection cream. It has a very light if hardly a perfume at all.”

Helpful Report

(English) - Posted 1 year ago

“I love Facetheory products and support. However, the new packaging is not good. Creams and serums oxidize the metal packaging and I endup with gray color on my face cream+metal. Also the lids are small and hard to hold in hands especiually when your hands are creamy. Otherwise my skin feels fantastic after facetheory products.”

Helpful Report

(English) - Posted 1 year ago

“Having bought Clarins serum for years at a high price I decided to look for something else. My friend recommended this product and I am very happy with it. My skin feels plumper and smoother since using.”

Helpful Report

(English) - Posted 1 year ago

“Produit très efficace et économique. Merci !”

Helpful Report

(English) - Posted 1 year ago

“Good value and service”

Helpful Report

(English) - Posted 1 year ago

“Very good for oily skin”

Helpful Report

(English) - Posted 1 year ago

“Bit early to tell after a few days! Seems ok but smells rather strongly of smoky bacon!”

Helpful Report

(English) - Posted 1 year ago

“Bonjour, Je n’ai pas reçu mes produits :( J’adore votre marque et je connais bien l’efficacité de vos produits, je ne jure que par ça mais j’attend toujours ma commande. Je n’ai pas réussi à trouver comment vous prévenir sur votre site. Pour le coup, c’est un défaut à résoudre, il n’y a pas d’accès SAV.”

Helpful Report

(English) - Posted 1 year ago

Facetheory is rated 4.7 based on 38,142 reviews