Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 37,680 Reviews

95 %

of reviewers recommend Facetheory

4.7

Based on 37,680 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Tell us how Facetheory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bonjour, il y a eu un problème avec la livraison, la poste met sur le statut que j’ai reçu le produit alors que j’ai rien reçu. Je suis allez les voir il m’ont dit de réclamer sur le site mais j’ai pas trouvé comment faire. ensuite j’ai abandonner parce que j’ai pas le temps et la patience. Merci.”

Helpful Report

Posted 1 year ago

“Really like the products in terms of effectiveness, unfortunately everything I ordered has a horrible scent and for that reason I won't be purchasing any more.”

Helpful Report

Posted 1 year ago

Hi Thank you for your feedback and I am sorry to hear about your disappointment. This is quite unusual for our products, and I have asked customer service to get in touch with you via email. Thanks Facetheory Team

Posted 1 year ago

“Not sure why but the products dry my skin out. Unfortunately the products just don't suit my skin type.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our customer service team is always on hand to offer advice on products and guidance tailored to your skin. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“Beste, ik heb mijn bestelling nog steeds niet ontvangen. Ik kan hier dus geen revieuw over geven. Mvg Samira Yaakoubi”

Helpful Report

Posted 1 year ago

Hi, I am sorry to hear that you have not received your order. It is always a priority to provide a seamless experience to our customers, and we’re sorry we fell short. Looking into the tracking, the courier has been trying to deliver to your address. I have asked customer service to check this for you and to get in touch via email and resolve any issues. Thanks Facetheory Team

Posted 1 year ago

“Products don't agree with me or my skin”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback and I am sorry to hear that the products did not meet your expectations. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“Only had these items for a week, everything seems great, my skin is loving it. So far I have yet to see any changes in my skins appearance.”

Helpful Report

Posted 1 year ago

Hello Joanne, Thank you so much for your feedback on FaceTheory. We're so glad you're pleased with the quality of our products and the service that we provide. We recommend using the product for at least 4 weeks continuously to see any first changes. Thanks again, Face Theory Team

Posted 1 year ago

“Product makes skin feel nice, but it’s quite difficult to rub in!”

Helpful Report

Posted 1 year ago

“Enjoying using the products that I am able too from this gift set. Online it hadn't stated that this shouldn't be used whilst breastfeeding (the moisturiser, I found out when reading the packaging on the box once received) Contacted customer services who rectified this right away, very quick response was appreciated. However I can see the description still hasn't been updated on your website.”

Helpful Report

Posted 1 year ago

“Smells nice good texture but no results noticed yet so disappointing”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. We recommend using the product for at least 4 weeks continuously to see any first changes. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory

Posted 1 year ago

“I have not seen a difference since using the Exaglow serum. Iam on the 4th week.”

Helpful Report

Posted 1 year ago

“I have had some good experience with Facetheory's face creams. I have sensitive skin and they haven't irritated my skin. But I have recently purchased the freshening face wash and after the first use, my skin started peeling off in different parts and it has been going on for a week. I think it might have dried my skin too much.”

Helpful Report

Posted 1 year ago

“For me, skincare is very much about the experience as much as about the results. So far, the results have been good but the serum smells unpleasant, the day cream is drying and the night cream is almost impossible to absorb. I'm used to skincare at a higher price point and turned to facetheory for good quality at a better price but can't see myself ordering again since it's just not enjoyable to use the products.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“Not really happy with the product because it says on the product not to use if planning to get pregnant or you’re pregnant. Secondly I used it for some time but it just made my face greasy and I had pimples while applying it on my face.”

Helpful Report

Posted 1 year ago

Hi We are sorry that this product wasn't a good match for you. We do have a 365-day guarantee - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“Ma peau n’est pas hydratée dommage”

Helpful Report

Posted 1 year ago

Bonjour, Merci pour votre commentaire et je suis désolé d'apprendre que le produit n'a pas répondu à vos attentes. Nous comprenons que chaque personne est différente et que certains produits cosmétiques peuvent tout simplement ne pas convenir à certains types de peau. Notre politique de retour vous donne la tranquillité d'esprit lorsque vous essayez Facetheory. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et que vous ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory

Posted 1 year ago

“I’m not seeing any result for the brightening set I bought, have some black pores and not smooth clear”

Helpful Report

Posted 2 years ago

“Les délais de livraison trop long”

Helpful Report

Posted 2 years ago

“Le produit la texture n m arrange pas et si j lais acacheter c était pour mon problème de pores dildilaté j ai pas encore mon résultat attendu”

Helpful Report

Posted 2 years ago

“The foundation is way too dark for my skin and it smells like the product is old. The color of the blush was ok, but it kept spreading and was hard to apply it to a small part of the cheek. I have just started using the Vitamin C serum and that goes on well and seems more promising than the other two products I purchased.”

Helpful Report

Posted 2 years ago

“I love the serum and retin-c oil. However the sunscreen isn’t compatible with my skin as it makes me very dark”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 2 years ago

“Getting dark”

Helpful Report

Posted 2 years ago

Facetheory is rated 4.7 based on 37,680 reviews