facetheory Reviews

Name: facetheory
Address: 20-22 Wenlock Road, London, London Borough of Hackney
Rating: 4.70

4.7 Rating 37,576 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 37,576 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

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facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Smells nice good texture but no results noticed yet so disappointing”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. We recommend using the product for at least 4 weeks continuously to see any first changes. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory

Posted 1 year ago

“I have not seen a difference since using the Exaglow serum. Iam on the 4th week.”

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Posted 1 year ago

“I have had some good experience with Facetheory's face creams. I have sensitive skin and they haven't irritated my skin. But I have recently purchased the freshening face wash and after the first use, my skin started peeling off in different parts and it has been going on for a week. I think it might have dried my skin too much.”

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Posted 1 year ago

“For me, skincare is very much about the experience as much as about the results. So far, the results have been good but the serum smells unpleasant, the day cream is drying and the night cream is almost impossible to absorb. I'm used to skincare at a higher price point and turned to facetheory for good quality at a better price but can't see myself ordering again since it's just not enjoyable to use the products.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“Not really happy with the product because it says on the product not to use if planning to get pregnant or you’re pregnant. Secondly I used it for some time but it just made my face greasy and I had pimples while applying it on my face.”

Helpful Report

Posted 1 year ago

Hi We are sorry that this product wasn't a good match for you. We do have a 365-day guarantee - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“Ma peau n’est pas hydratée dommage”

Helpful Report

Posted 1 year ago

Bonjour, Merci pour votre commentaire et je suis désolé d'apprendre que le produit n'a pas répondu à vos attentes. Nous comprenons que chaque personne est différente et que certains produits cosmétiques peuvent tout simplement ne pas convenir à certains types de peau. Notre politique de retour vous donne la tranquillité d'esprit lorsque vous essayez Facetheory. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et que vous ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory

Posted 1 year ago

“I’m not seeing any result for the brightening set I bought, have some black pores and not smooth clear”

Helpful Report

Posted 1 year ago

“Les délais de livraison trop long”

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Posted 1 year ago

“Le produit la texture n m arrange pas et si j lais acacheter c était pour mon problème de pores dildilaté j ai pas encore mon résultat attendu”

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Posted 1 year ago

“The foundation is way too dark for my skin and it smells like the product is old. The color of the blush was ok, but it kept spreading and was hard to apply it to a small part of the cheek. I have just started using the Vitamin C serum and that goes on well and seems more promising than the other two products I purchased.”

Helpful Report

Posted 1 year ago

“I love the serum and retin-c oil. However the sunscreen isn’t compatible with my skin as it makes me very dark”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“Getting dark”

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Posted 1 year ago

“Im not sure im happy with the products I bought. I used it for a month and two days ago i discovered a new riddle..im afraid the cream did it? idk.. not sure about it but it scares me. I use mousse amil-c spf 30 + serum hyaluronic s14 at day, and I add a 50spf sunscreen because i think spf30 is not enough for my skin. And I use crème de nuit m10 pro + serum hyaluronic s14 at night. Im interested in talking to you about it. Did i. miss something? Did the day cream provoke riddles because i did not put enough sunscreen? sorry about my English, it would be easier to write in French. Also, i still have acne, it looks to getting better but still spots growing and red surface :( Should I wait more time to see the effects? idk, sincerely looking for help and answers, thank you! Julia”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. I have forwarded this to our customer service team who will be in touch with you via email. Thanks, Facetheory Team

Posted 1 year ago

“I like the products a lot, but since GB is no member of the EU anymore, the transport takes too much time to Austria. Min. 10 das unfortunately...”

Helpful Report

Posted 1 year ago

Hi Thank you for your feedback and I am sorry to hear about your disappointment. The majority of our deliveries are complete within 3-5 days, however we are working hard to identify and resolve cases where delivery is taking longer. For any future questions, please contact us via help@facetheory.com. Thanks Facetheory Team

Posted 1 year ago

“Love the simplicity of the brand, some serums and creams. Love the Hylafecta serum and Amil C cream, but I tried serum Elaquate and it is way too liquid, impossible not to spill it everywhere when I use it, and as I have a very dry skin, I ordered Ceraquench cream, but my skin is still very dry, useless for me.”

Helpful Report

Posted 1 year ago

Hi Thank you for your feedback and I am sorry to hear about your disappointment with some of the products. We understand that each person is different and some cosmetic products may simply not suit some skin types. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“Bonjour, Je n'ai pas reçu la commande. J'aimerais être remboursé, merci d'avance. Florian JOUEL, Cordialement.”

Helpful Report

Posted 2 years ago

“Bons produits cependant pour ma peau sur la liste acheté un seul me correspond et que j’utilise pour ma peau (il s’agit du vitamin C cream cleanser). Je ne doute pas de leur efficacité mais chaque problème de peau est spécifique à chacun c’est pourquoi parfois je dirais que un simple test en ligne ne suffit pas (surtout que je sors d’un déséquilibre) mais sinon très bonne marque que j’ai découverte.”

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Posted 2 years ago

“only used it for a week so will get back when I see some results”

Helpful Report

Posted 2 years ago

“I’ve been using the products for over two weeks but I have not noticed any changes. The products I bought was to tackle pigmentation”

Helpful Report

Posted 2 years ago

“Déçu du produit, aucun résultat après 3 semaines d'utilisation”

Helpful Report

Posted 2 years ago

facetheory is rated 4.7 based on 37,576 reviews