facetheory Reviews

Name: facetheory
Address: 20-22 Wenlock Road, London, London Borough of Hackney
Rating: 4.70

4.7 Rating 37,576 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 37,576 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

20-22 Wenlock Road,
London
London Borough of Hackney
N1 7GU

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facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My latest purchase is not hydrating my skin and I spent alot more than I normally do.”

Helpful Report

Posted 1 year ago

Hi Thank you for your feedback and I am sorry to hear about your disappointment. The pro version of the M4 is stronger, so it may not have been a good fit. If for some reason you're not completely happy with a facetheory purchase - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“Crémé difficile à étaler !”

Helpful Report

Posted 1 year ago

“The product I use didn’t work for me. But I have tried another one so let’s see.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“Bonjour, J’avais commandé un colis que je n’ai malheureusement jamais reçu…”

Helpful Report

Posted 1 year ago

Bonjour, Désolé d'apprendre que vous n'avez pas encore reçu votre commande. J'ai demandé au service client de vérifier cela pour vous et de vous contacter par e-mail. Merci, Facetheory

Posted 1 year ago

“Je l'utilise depuis 1 mois et aucuns résultats. L'odeur n'est pas très bonne. Tant pis pour moi J'aimerais être rembourser de mon produit si possible. Merci”

Helpful Report

Posted 1 year ago

Bonjour, Merci pour votre retour et je suis désolé d'apprendre que le produit n'a pas répondu à vos attentes. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Équipe Facetheory

Posted 1 year ago

“Although I have probably not given enough time, I haven't noticed a difference.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. We recommend using the product for at least 4 weeks continuously to see any first changes. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“I love the face wash but the foundation is very difficult to work with and I find it clogs. I am working with it as I love that it’s toxic free so I will figure it out but I wouldn’t buy again”

Helpful Report

Posted 1 year ago

“Bof dans l’ensemble ça va”

Helpful Report

Posted 1 year ago

Bonjour, Merci pour votre avis. Notre politique de retour vous offre une tranquillité d'esprit lorsque vous essayez Facetheory. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory

Posted 1 year ago

“The argan oil came packaged nicely. It also smelt nice. My only problem was the dropper it keeps coming off and it's also spilling out of the dropper.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback and I am sorry to hear that - this is definitely not normal for our products and we will resolve this issue as soon as possible. I have forwarded this to our customer service team who will be in touch with you via email. Facetheory Team

Posted 1 year ago

“Im still using this product twice a day but u haven't noticed any changes. Its only been 2 weeks so will see in another 2/3 weeks times. Bought it based in reviews so let's see how it goes.”

Helpful Report

Posted 1 year ago

“I loved the creamblushes of facetheory but the colours weren't tagged on every product. The foundation was good from the coulour tones but it's not looking flawless on the skin. It has a cakey look after applying it. I tried it several times.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. I have passed on your feedback to our experience team. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“Pour l’instant je n’ai pas encore vu le résultat escompté. Peut être ça prend plus de temps. J’ai commandé une autre pour essayer encore. La crème pour le corps a une trop petite contenance, j’aurai aimer qu’il soit un peu plus grand. Il faut en acheter plusieurs pour tenir plus longtemps. Néanmoins bonne texture des produits. À voir avec le temps…”

Helpful Report

Posted 1 year ago

--------------- Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. For some skin concerns, it may take at least 4 weeks to see the full results. Our products are highly potent, so even when using a small amount most customers find they last at least 3 months. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“Bonjour, il y a eu un problème avec la livraison, la poste met sur le statut que j’ai reçu le produit alors que j’ai rien reçu. Je suis allez les voir il m’ont dit de réclamer sur le site mais j’ai pas trouvé comment faire. ensuite j’ai abandonner parce que j’ai pas le temps et la patience. Merci.”

Helpful Report

Posted 1 year ago

“Really like the products in terms of effectiveness, unfortunately everything I ordered has a horrible scent and for that reason I won't be purchasing any more.”

Helpful Report

Posted 1 year ago

Hi Thank you for your feedback and I am sorry to hear about your disappointment. This is quite unusual for our products, and I have asked customer service to get in touch with you via email. Thanks Facetheory Team

Posted 1 year ago

“Not sure why but the products dry my skin out. Unfortunately the products just don't suit my skin type.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our customer service team is always on hand to offer advice on products and guidance tailored to your skin. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“Beste, ik heb mijn bestelling nog steeds niet ontvangen. Ik kan hier dus geen revieuw over geven. Mvg Samira Yaakoubi”

Helpful Report

Posted 1 year ago

Hi, I am sorry to hear that you have not received your order. It is always a priority to provide a seamless experience to our customers, and we’re sorry we fell short. Looking into the tracking, the courier has been trying to deliver to your address. I have asked customer service to check this for you and to get in touch via email and resolve any issues. Thanks Facetheory Team

Posted 1 year ago

“Products don't agree with me or my skin”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback and I am sorry to hear that the products did not meet your expectations. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“Only had these items for a week, everything seems great, my skin is loving it. So far I have yet to see any changes in my skins appearance.”

Helpful Report

Posted 1 year ago

Hello Joanne, Thank you so much for your feedback on FaceTheory. We're so glad you're pleased with the quality of our products and the service that we provide. We recommend using the product for at least 4 weeks continuously to see any first changes. Thanks again, Face Theory Team

Posted 1 year ago

“Product makes skin feel nice, but it’s quite difficult to rub in!”

Helpful Report

Posted 1 year ago

“Enjoying using the products that I am able too from this gift set. Online it hadn't stated that this shouldn't be used whilst breastfeeding (the moisturiser, I found out when reading the packaging on the box once received) Contacted customer services who rectified this right away, very quick response was appreciated. However I can see the description still hasn't been updated on your website.”

Helpful Report

Posted 1 year ago

facetheory is rated 4.7 based on 37,576 reviews