Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 37,680 Reviews

95 %

of reviewers recommend Facetheory

4.7

Based on 37,680 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Produits qui semblent de bonne qualité mais peuvent provoquer des irritations parfois comme cela a été min cas”

Helpful Report

Posted 1 year ago

“Haven’t seen much difference yet in acne or post acne hyperpigmentation. It might just be because I haven’t been using it long enough. I will say, this product is gentle. I usually can not use any acids. This makes your skin a little dry but it hasn’t caused irritation so far. However after using it a couple nights in a row I feel like it might have caused a couple breakouts. Not sure if it‘s the product or something I ate.. I’ll keep giving this product a chance.”

Helpful Report

Posted 1 year ago

“Les produits sont biens. Ma peau est beaucoup mieux hydratée. Par contre, je trouve que mon teint devient terne, je noircit... pourtant j'ai pris des produits à base de vitamines C”

Helpful Report

Posted 1 year ago

“La crème pour les yeux est dans un packaging qui fait beaucoup de gâchis, ça a été remonté plein de fois et ils ne changent rien”

Helpful Report

Posted 1 year ago

“Ainda não recebi a encomenda”

Helpful Report

Posted 1 year ago

“Quick drying non shiny and works under make up. Has stopped my menopausal dry airs on forehead and temples. One thing I don't like and I bought 2 was the fragrance. I’d recommend getting the indented one as the fragrance isn’t pleasant in the least.”

Helpful Report

Posted 1 year ago

“Not what I expected it has a weird consistency that makes it very hard to actually rub the cream into the skin”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“Je ne vois pas de différence pour le moment. Pas de changement sur ma peau grasse et mes pores très dilatés après quelques semaines d'utilisation.”

Helpful Report

Posted 1 year ago

“My latest purchase is not hydrating my skin and I spent alot more than I normally do.”

Helpful Report

Posted 1 year ago

Hi Thank you for your feedback and I am sorry to hear about your disappointment. The pro version of the M4 is stronger, so it may not have been a good fit. If for some reason you're not completely happy with a facetheory purchase - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“Crémé difficile à étaler !”

Helpful Report

Posted 1 year ago

“The product I use didn’t work for me. But I have tried another one so let’s see.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“Bonjour, J’avais commandé un colis que je n’ai malheureusement jamais reçu…”

Helpful Report

Posted 1 year ago

Bonjour, Désolé d'apprendre que vous n'avez pas encore reçu votre commande. J'ai demandé au service client de vérifier cela pour vous et de vous contacter par e-mail. Merci, Facetheory

Posted 1 year ago

“Je l'utilise depuis 1 mois et aucuns résultats. L'odeur n'est pas très bonne. Tant pis pour moi J'aimerais être rembourser de mon produit si possible. Merci”

Helpful Report

Posted 1 year ago

Bonjour, Merci pour votre retour et je suis désolé d'apprendre que le produit n'a pas répondu à vos attentes. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Équipe Facetheory

Posted 1 year ago

“Although I have probably not given enough time, I haven't noticed a difference.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. We recommend using the product for at least 4 weeks continuously to see any first changes. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“I love the face wash but the foundation is very difficult to work with and I find it clogs. I am working with it as I love that it’s toxic free so I will figure it out but I wouldn’t buy again”

Helpful Report

Posted 1 year ago

“Bof dans l’ensemble ça va”

Helpful Report

Posted 1 year ago

Bonjour, Merci pour votre avis. Notre politique de retour vous offre une tranquillité d'esprit lorsque vous essayez Facetheory. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory

Posted 1 year ago

“The argan oil came packaged nicely. It also smelt nice. My only problem was the dropper it keeps coming off and it's also spilling out of the dropper.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback and I am sorry to hear that - this is definitely not normal for our products and we will resolve this issue as soon as possible. I have forwarded this to our customer service team who will be in touch with you via email. Facetheory Team

Posted 1 year ago

“Im still using this product twice a day but u haven't noticed any changes. Its only been 2 weeks so will see in another 2/3 weeks times. Bought it based in reviews so let's see how it goes.”

Helpful Report

Posted 1 year ago

“I loved the creamblushes of facetheory but the colours weren't tagged on every product. The foundation was good from the coulour tones but it's not looking flawless on the skin. It has a cakey look after applying it. I tried it several times.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. I have passed on your feedback to our experience team. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“Pour l’instant je n’ai pas encore vu le résultat escompté. Peut être ça prend plus de temps. J’ai commandé une autre pour essayer encore. La crème pour le corps a une trop petite contenance, j’aurai aimer qu’il soit un peu plus grand. Il faut en acheter plusieurs pour tenir plus longtemps. Néanmoins bonne texture des produits. À voir avec le temps…”

Helpful Report

Posted 1 year ago

--------------- Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. For some skin concerns, it may take at least 4 weeks to see the full results. Our products are highly potent, so even when using a small amount most customers find they last at least 3 months. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

Facetheory is rated 4.7 based on 37,680 reviews