Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 37,992 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 37,992 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been using this stuff for a year, and so far its worked great.”

Helpful Report

(English) - Posted 2 months ago

Hi Scott, Thanks for sharing your experience! We're so glad to hear you've been getting great results after using it for a year. Consistent use really makes all the difference, thanks for sticking with us! Facetheory Team

Posted 2 months ago

“Labai kokybiška ir draugiška odai sudėtis. Puikus aptarnavimas.”

Helpful Report

(English) - Posted 2 months ago

Sveiki Virginija, Ačiū už jūsų gražų atsiliepimą! Džiaugiamės, kad mūsų produktų sudėtis ir aptarnavimas paliko jums gerą įspūdį. Jūsų pasitenkinimas mums – didžiausias įvertinimas! Pagarbiai Facetheory Team

Posted 2 months ago

“Verry good product 🙂”

Helpful Report

(English) - Posted 2 months ago

Hi Eva, Thank you so much for your feedback! We're happy to hear you’re enjoying the product. Facetheory Team

Posted 2 months ago

“I have been using the Vitamin C factor 30 moisturiser. It’s great value and it’s also a great product. I’ve used it for a year and will continue forever!!”

Helpful Report

(English) - Posted 2 months ago

Hi David, Thank you so much for your wonderful feedback! It's fantastic to hear that our Vitamin C SPF 30 Moisturiser has become a lasting part of your routine. We’re delighted you’ve been enjoying it over the past year and truly appreciate your loyalty. Thanks Facetheory Team

Posted 2 months ago

“Amazing, truly.”

Helpful Report

Posted 2 months ago

Hi, Thank you so much for your kind words! It means a lot to know you’re enjoying your Facetheory experience. We’re so glad our products are making a positive difference for you. Thanks Facetheory Team

Posted 2 months ago

“Love the products. have used them for several months and can cetrainly see the benefits. Will be buying them again.”

Helpful Report

(English) - Posted 2 months ago

Hi H, Thank you so much for sharing this lovely feedback. It’s wonderful to hear that you’ve been enjoying the products and are seeing real results over time. We’re so glad they’ve become part of your routine and truly appreciate your continued support. Thanks Facetheory Team

Posted 2 months ago

“I love these products but there's some issue with the packaging. The logos and descriptions printed on the amber tinctures have completely rubbed off within a couple of weeks and I can't make out what it says (I've labelled it myself, but just wanted to point it out)”

Helpful Report

(English) - Posted 2 months ago

Hi, Thank you so much for your kind words and for taking the time to share your feedback. We're really glad to hear you're enjoying our products, though we’re sorry about the issue with the print rubbing off the amber tincture bottles. That shouldn’t happen, and your note helps us identify where we need to improve. Our team is already reviewing packaging durability to prevent this in the future. We appreciate you taking the time to label your bottles and bring this to our attention. Your feedback genuinely helps us do better. Thanks Facetheory Team

Posted 2 months ago

“I’ve been using Face Theory products for 7 years and have been happy with all the products I’ve used. I’ve been using the glow c eye cream daily for nearly 1.5 years. The eye cream has been amazing for my under eye area, which had been beginning to sink and was noticeably darker before I began using this product. In photos I can see a clear difference compared to before I started using it to now- the under eye is visibly brighter and more plumped up. It’s great value as well because you only need a small amount and the product lasts absolutely ages - I only had to repurchase after 10 months of daily use and I’ve had the current tube for 6 months and still have enough left for quite a while and I use it every night. I just came here to rave about this amazing product!”

Helpful Report

(English) - Posted 2 months ago

Hi, Thank you so much for taking the time to share your experience after seven years with Facetheory! It’s wonderful to hear that Glow-C Eye Cream has made such a visible difference for you and that you’ve seen lasting results over time. We’re glad you’ve found it both effective and great value—your detailed feedback about its longevity will be so helpful to others considering it. We truly appreciate your continued trust and support, it means a lot to our team! Thanks Facetheory Team

Posted 2 months ago

“This is my second time purchasing your products. First time was hit & miss learning what worked for me, this time I’m very happy and have a great routine morning and night. I have mature skin & very dry as well. Using three products my skin stays hydrated all night.”

Helpful Report

(English) - Posted 2 months ago

Hi Karen, Thank you for sharing your experience and for giving our products another try. It's wonderful to hear that you've found a routine that keeps your skin hydrated and works well for your needs. We’re so glad your second purchase has been a success and truly appreciate your continued trust in our skincare. Thanks Facetheory Team

Posted 2 months ago

“Although quite pricey, I found that Facetheory products are my favourite for skincare. They are worth the extra $ because they actually make my feel look and feel different. I have hormonal issues so I get acne no matter what, but the vitamin C serum and the resurfacing toner really help for it to heal quick and for the scars to fade.”

Helpful Report

(English) - Posted 2 months ago

Hi Anemona, Thank you so much for sharing your experience! We're delighted to hear that Facetheory products have become your skincare favorites, especially knowing how challenging hormonal acne can be. It's wonderful that the vitamin C serum and resurfacing toner are helping your skin heal quickly and fade scars, that's exactly the kind of improvement we hope to deliver. We truly appreciate your support and understanding of the value behind our formulations. If you ever need personalized tips or have any questions, we're here to help! Thanks Facetheory Team

Posted 2 months ago

“I still love the actual product but I still hate this newer packaging. It is harder to get all the product out of the tube and harder to recycle. The glass pots meant you could get every tiny scrap out and they could be reused or recycled. So much gets wasted in a metal tube, and the plastic cap goes against why I started using you guys in the first place”

Helpful Report

(English) - Posted 2 months ago

Hi Naomi, Thank you for sharing your thoughts with us. It’s wonderful to hear that you still love the product itself, though we completely understand your frustration with the newer packaging. Your feedback means a lot, and it’s already been passed along to our packaging team as we continue exploring improvements that balance product protection, ease of use, and environmental impact. We truly appreciate your continued support and commitment to sustainability. Thanks Facetheory Team

Posted 2 months ago

“Merci pour la commande , les produits sont top !”

Helpful Report

(English) - Posted 2 months ago

Bonjour, Merci beaucoup pour votre avis. Nous sommes ravis que nos formules efficaces et respectueuses de la peau vous plaisent. Votre recommandation nous fait très plaisir et nous encourage à poursuivre nos efforts pour proposer des soins toujours plus sains et performants. Facetheory Team

Posted 2 months ago

“Le site facetheory vend des produits de qualités, sans produits chimiques nocifs pour la santé, et très efficaces , je recommande.”

Helpful Report

(English) - Posted 2 months ago

Bonjour Djamila, Merci beaucoup pour votre avis. Nous sommes ravis que nos formules efficaces et respectueuses de la peau vous plaisent. Votre recommandation nous fait très plaisir et nous encourage à poursuivre nos efforts pour proposer des soins toujours plus sains et performants. Facetheory Team

Posted 2 months ago

“Facetheory has given me so much confidence. I’ve been using their products for the past six years, and I honestly don’t think I’ll ever find anything that works better for my skin. Their vitamin C range has transformed my complexion — my skin is radiant now. I used to struggle with breakouts, but not anymore. Thanks to facetheory.”

Helpful Report

(English) - Posted 2 months ago

Hi Pearl, Thank you so much for your wonderful review and for being a loyal Facetheory customer for six years! We're thrilled to hear that our products have given you confidence and transformed your complexion. It's great to know that our vitamin C range has helped your skin become radiant and clearer. Your kind words motivate us to keep creating effective skincare solutions. Thanks again for sharing your experience! Facetheory Team

Posted 2 months ago

“Excellent produit livraison quelques fois un peu longue”

Helpful Report

(English) - Posted 2 months ago

Bonjour Beatrice, Merci beaucoup pour votre avis et votre confiance ! Nous sommes ravis que le produit vous plaise. Nous travaillons sans cesse à améliorer nos délais de livraison afin que vos commandes vous parviennent toujours plus rapidement. Facetheory Team

Posted 2 months ago

“Beautiful products and always the best customer service. My skin has never been better”

Helpful Report

(English) - Posted 2 months ago

Hi Nicole, Thank you so much for your lovely feedback. It’s wonderful to hear that your skin is looking and feeling its best, and that our service has made a positive impression. We truly appreciate your support and are so glad our products are working well for you. Thanks Facetheory Team

Posted 2 months ago

“Perfect thank you”

Helpful Report

(English) - Posted 2 months ago

Hi Hijran, Thanks so much for your feedback! We're delighted to hear everything was perfect. Facetheory Team

Posted 2 months ago

“Lovely night cream, sustainable packaging, fabulous brand”

Helpful Report

(English) - Posted 2 months ago

Hi Helen, Thank you so much for your lovely feedback! We're delighted to hear you're enjoying the night cream and appreciate our sustainable packaging. Your support means a lot to us. Thanks Facetheory Team

Posted 2 months ago

“Only giving 4 stars. I have used your products for a while now and they suit my skin. I just wish you still made them in glass jars. The tubes are stiff to squeeze and there’s a lot of waste at the end. I wonder if the tubes can actually be recycled when they’re not fully empty? The lids are fiddly too compared to the big lids on the glass jars. I used to decant some of the cleanser in to little plastic pots for travel so never had to take a big jar with me.”

Helpful Report

(English) - Posted 2 months ago

Hi Susan, Thank you for taking the time to share your thoughts and for continuing to use our products. It’s great to hear they suit your skin so well. We completely understand your preference for the glass jars and appreciate your feedback about the new tubes. They were introduced to help reduce breakage and make products lighter for shipping, but your comments about ease of use and recycling are really valuable and will be shared with our packaging team. We're also continuing to review our packaging options to make sure they’re both user-friendly and sustainable. Thank you again for your loyalty and for helping us improve. Facetheory Team

Posted 2 months ago

“Produits qualitatifs, packaging soigné, livraison rapide”

Helpful Report

(English) - Posted 2 months ago

Bonjour, Merci beaucoup pour votre avis ! Nous sommes ravis que la qualité de nos produits, le soin apporté au packaging et la rapidité de la livraison aient répondu à vos attentes. À très bientôt sur notre boutique ! Facetheory Team

Posted 2 months ago

Facetheory is rated 4.7 based on 37,992 reviews