Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 37,922 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 37,922 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products with no harmful chemicals and very quick delivery.”

Helpful Report

(English) - Posted 1 month ago

Hi Sarah, Thank you so much for your kind feedback! We’re delighted that you’re enjoying our products and that your order reached you quickly. Your support means a lot to us and motivates us to keep delivering clean, effective skincare with great service. Thanks Facetheory Team

Posted 1 month ago

“I really loved these products and have been using them for years, and recommended them to anyone who would listen. However, They have changed the packaging to metal tubes instead of glass which is less environmentally friendly and also more difficult to store. All the tubes look exactly the same so it’s hard to tell which is which. These changes were obviously made to increase profits rather than to give users a better experience. The face wash appears to have been discontinued which is a shame because I loved it.”

Helpful Report

(English) - Posted 1 month ago

Hi Susan, Thank you for taking the time to share your thoughts and for being such a long-time supporter of our products. We truly value your loyalty and the recommendations you’ve shared over the years. We understand your concerns about the recent packaging updates. The move to aluminum tubes was made to improve recyclability, reduce breakage, and extend product freshness by minimising air exposure. However, we appreciate that some customers find the tubes less convenient to store, and we’re taking your feedback on board as we continue to refine our designs. We’re sorry for any confusion caused by the similar appearance of the tubes and recommend checking the labels on the front and ends of the packaging for product identification. Just to clarify, the face wash has not been discontinued — it’s now called HydraCleanse Rebalancing Gel Cleanser. Thank you again for sharing your experience — feedback like yours plays an important role in helping us improve. Thanks Facetheory Team

Posted 1 month ago

“J'apprécie beaucoup l'entreprise Facetheory. Elle est sérieuse et les produits sont d'une grandes qualités.”

Helpful Report

(English) - Posted 1 month ago

Bonjour Amélie Merci beaucoup pour votre beau message. Nous sommes ravis de savoir que vous appréciez Facetheory et que la qualité de nos produits vous satisfait. Votre confiance nous encourage à continuer à vous offrir le meilleur pour votre peau. Facetheory Team

Posted 1 month ago

“It really does work ! X really happy xxx”

Helpful Report

(English) - Posted 1 month ago

Hi Fand, Thank you so much for your wonderful feedback! We're thrilled to hear you're really happy with the results. Your support means a lot to us! Thanks Facetheory Team

Posted 1 month ago

“My order arrived very quickly. I'm enjoying using the Azelaic acid, it feels good on the skin, I had no reaction. My skin feels moisturised and looks clearer.”

Helpful Report

(English) - Posted 1 month ago

Hi Laila, Thank you so much for sharing your experience. We’re pleased to hear your order arrived quickly and that you’re enjoying the Azelaic Acid. It’s great to know your skin feels comfortable, hydrated, and is already looking clearer. We really appreciate your feedback and hope the results continue to improve with regular use. Thanks Facetheory Team

Posted 1 month ago

“I am glad I discovered Facetheory cosmetics. It gives my skin a great comfort. The creams are reach but they don't form a greasy mask on the face, but absorb to the skin leaving it firm and moisturised. I didnt have any issues with new packaging ether. Nearly at the end of three tubes (day, night and hand cream), nothing broke, nothing discoloured. After reading other customers complaints about packaging I just took extra care when squeezing the cream, didnt use any special devices for tub squeezing just gentle squeeze by hands.”

Helpful Report

(English) - Posted 1 month ago

Hi Jelena, Thank you so much for sharing your thoughtful feedback. We’re delighted to hear that your Facetheory creams have brought such comfort to your skin and that you’re enjoying the nourishing yet non-greasy textures. It’s also great to know that your packaging has held up well and that you’ve found the products easy to use. We truly appreciate the care and attention you’ve taken with your skincare routine and for being part of the Facetheory community. Thanks Facetheory Team

Posted 1 month ago

“Really lovely products. I have really noticed a difference since using them I have the Hyaluronic Plumping Serum, the Glow C Day SPF moisturiser, the Peptide firming Night cream and the Glow C Vit C serum. Love them all. They sink into the skin really well and no stickiness.”

Helpful Report

(English) - Posted 1 month ago

Hi Sarah, Thank you so much for sharing your lovely feedback. We’re delighted to hear that you’re enjoying your routine and noticing such a positive difference in your skin. It’s great to know the Hyaluronic Plumping Serum, Glow-C products, and Peptide Firming Night Cream are working well for you and absorbing beautifully. We truly appreciate your support! Thanks Facetheory Team

Posted 1 month ago

“I love the products from the facetheory, but unfortunately I was not lucky with my order, I got the oil cleanser and two supergel M3 moisturizers, the cleanser was too strong for my oily skin and I use the moisturizer for anout a week and compromised my skin barrier because contains salicylic acid, and turns out I dont have active acne, so I dont need a moisturizer with any actives. I already got a refund for the oil cleanser and it was a great customer service, I have one moisturizer open and one closed, if I can return those it would be great.”

Helpful Report