Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,191 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hasn't caused any breakouts or left any white cast. Very pleased.”

Helpful Report

(English) - Posted 2 months ago

Hi there, Thanks so much for your 5/5 review. We’re thrilled Facetheory has worked well for you and that you haven’t experienced breakouts or a white cast. If you ever want routine tips or product recommendations, we’re here to help. Thanks Team Facetheory

Posted 2 months ago

“The facial wash wasn't for me, but the customer service is sorting things put was top tier. Just for that alone, I'll try another product in the future.”

Helpful Report

(English) - Posted 2 months ago

Hi Abi, Thank you so much for your kind words. We’re sorry the facial wash wasn’t the right fit for you, but we’re really pleased to hear our customer service team was able to help and that you felt well looked after. We truly appreciate your support and your willingness to try another product in the future. That means a lot to us. Thanks, Team Facetheory

Posted 2 months ago

“I love the products and I have been using them for years. Although like many other , I prefer the jars over the tubes. I appreciate that tubes are more sustainable and hygienic but once you use the product and roll the tube, the name gradually disappears and its very hard to recognise the cream you actually want to use, they all look the same. I would suggest at least different colours of the tubes or printing. This would make diffrent products more visible and recognisable particularly for those with poor eyesight.”

Helpful Report

(English) - Posted 2 months ago

Hi Malgorzata, Thank you so much for your loyalty and for sharing such thoughtful feedback. We’re really glad to hear you love the products and have been using them for years. We also understand your concerns about the tube packaging and how difficult it can be to identify products once the tube is rolled up and the label becomes less visible. Your suggestion about using different tube colors or clearer printing is very helpful, especially for improving accessibility for customers with poor eyesight. Please be assured that your feedback has been noted and will be reviewed by our development team for future consideration. We truly appreciate you taking the time to share your experience, as it helps us continue improving our products and packaging. Thanks Team Facetheory

Posted 2 months ago

“All the products make a great impression right from the start when they arrive. The packaging is beautiful, and it feels like you’ve treated yourself to a really nice experience. I bought a series of cleansing products, and both I (with dry skin) and my partner (with oily skin) find them very good. They’re gentle, so we don’t experience any irritation, and our skin feels really smooth and soft after using them. With consistency, you can definitely see a reduction in blackheads and impurities. Really enjoying it so far!”

Helpful Report

(English) - Posted 2 months ago

Hi Daria, Thank you so much for sharing your lovely 5/5 experience. We’re thrilled to hear the packaging felt special and that the cleansing range works well for both dry and oily skin. It’s great that they’re gentle and help leave skin smooth, and we’re glad you’re noticing fewer impurities with consistency. If you ever want routine tips or product recommendations to tailor to different skin concerns, we’re here to help. Thanks Facetheory Team

Posted 2 months ago

“I have used a face theory serum for several years and it's the best one I have ever used. I am an old bird and my skin looks so good I recommend Facetheory also for quick service long May it last.”

Helpful Report

(English) - Posted 2 months ago

Hi there, Thanks so much for your wonderful 5/5 review. We’re thrilled Facetheory has been your go to serum for years and that your skin looks so good. Your support and kind words mean a lot. If you ever have questions or want routine tips, we’re here to help. Thanks Team Facetheory

Posted 2 months ago

“Great brand. I have mature skin and now using many of their products - day and night - they feel lovely to use and seem to be really effective. I have repurchased a number of items.”

Helpful Report

(English) - Posted 2 months ago

Hi Rachel, Thank you so much for your wonderful 5/5 review. We’re thrilled to hear Facetheory works well for your mature skin and that you’re repurchasing several items. Your support means a lot! If you ever have questions or want routine tips, we’re here to help. Thanks Team Facetheory

Posted 2 months ago

“Love Face Theory serums. The vitamin c 30% and glow C Tranexamic 5%ade a huge improvement on my postpartum melasma dark spots.”

Helpful Report

(English) - Posted 2 months ago

Hi Sue, Thank you so much for sharing your experience. We're really glad to hear our vitamin C 30% and Glow C Tranexamic 5% have made a big difference with your postpartum melasma. If you’d like any routine tips or have questions about other products, we’re here to help. Thanks Team Facetheory

Posted 2 months ago

“I love their products! It makes my skin more stand out and very soft!”

Helpful Report