Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

“My porebright toner, came rancid. I’m not happy with that. I cannot use it.”

Helpful Report

(English) - Posted 4 months ago

Hi Ana, We’re very sorry to hear that your Porebright Toner didn’t arrive as expected. The toner has a subtle, neutral aroma, slightly tangy or milky at most, that fades quickly on application, which is typical for “fragrance-free” products relying on natural preservatives like Sodium Anisate and Sodium Levulinate. However, it definitely shouldn’t smell unpleasant or appear rancid. Please get in touch with our customer care team at help@facetheory.com with your order details, and we’ll be glad to arrange a replacement or refund for you. We want to make sure you’re completely happy with your product. Thanks Facetheory Team

Posted 4 months ago

“I haven't received anything yet (already 3 weeks from the purchase). I have contact you via Instagram but nothing useful. I am very disappointed”

Helpful Report

(English) - Posted 4 months ago

Hi Angeliki we’re really sorry to hear that your order hasn’t arrived yet and that your experience reaching out to us on Instagram wasn’t helpful. Deliveries to Greece are moving slower than usual at the moment, likely due to severe weather conditions across Europe and resulting congestion within logistics networks. Our social media pages aren’t monitored by our customer service team, so the best way to get assistance is by contacting us via email at help@facetheory.com or through live chat on our website. Our team will be happy to look into your order and make sure it reaches you as soon as possible. Thanks Facetheory Team

Posted 4 months ago

“Votre assistante Jade était très efficace , merci beaucoup!”

Helpful Report

(English) - Posted 4 months ago

Bonjour Dinara Merci beaucoup pour votre retour ! Nous sommes ravis d’apprendre que Jade a pu vous aider efficacement. Votre satisfaction est notre priorité. Facetheory Team

Posted 4 months ago

“Produits non recus, sans aucune nouvelle ....”

Helpful Report

(English) - Posted 4 months ago

Bonjour Gilles, Nous sommes désolés d'apprendre que vous n'avez pas encore reçu votre commande et que nous n'avons pas eu de vos nouvelles. Nous souhaitons vous offrir la meilleure expérience possible. Pourriez-vous nous contacter directement en nous indiquant votre numéro de commande afin que nous puissions examiner la situation et la résoudre rapidement ? Veuillez nous écrire à help@facetheory.com. Nous vous remercions de votre patience et de votre compréhension. Facetheory Team

Posted 4 months ago

Bonjour Gilles, Nous sommes désolés d'apprendre que vous n'avez pas encore reçu votre commande et que nous n'avons pas eu de vos nouvelles. Nous souhaitons vous offrir la meilleure expérience possible. Pourriez-vous nous contacter directement en nous indiquant votre numéro de commande afin que nous puissions examiner la situation et la résoudre rapidement ? Veuillez nous écrire à help@facetheory.com. Nous vous remercions de votre patience et de votre compréhension. Facetheory Team

Posted 4 months ago

Bonjour, Nous sommes désolés d'apprendre que vous n'avez pas encore reçu votre commande et que nous n'avons pas eu de vos nouvelles. Nous souhaitons vous offrir la meilleure expérience possible. Pourriez-vous nous contacter directement en nous indiquant votre numéro de commande afin que nous puissions examiner la situation et la résoudre rapidement ? Veuillez nous écrire à help@facetheory.com. Nous vous remercions de votre patience et de votre compréhension. Facetheory Team

Posted 4 months ago

Bonjour, Nous sommes désolés d'apprendre que vous n'avez pas encore reçu votre commande et que nous n'avons pas eu de vos nouvelles. Nous souhaitons vous offrir la meilleure expérience possible. Pourriez-vous nous contacter directement en nous indiquant votre numéro de commande afin que nous puissions examiner la situation et la résoudre rapidement ? Veuillez nous écrire à help@facetheory.com. Nous vous remercions de votre patience et de votre compréhension. Facetheory Team

Posted 4 months ago

“Easy to use website. Lovely products reasonably priced”

Helpful Report

(English) - Posted 4 months ago

Hi Laura, Thank you so much for your wonderful review! We’re delighted to hear you found our website easy to use and love our products. It means a lot to know you’re happy with both the quality and value. We really appreciate your support! Thanks Facetheory Team

Posted 4 months ago

“Avete perso il pacco. Esperienza pessima”

Helpful Report

(English) - Posted 4 months ago

Ciao, Ci dispiace molto per l’esperienza negativa. Ti assicuriamo che non è il servizio che desideriamo offrire. Ti invitiamo a contattarci indicando il numero d’ordine all’indirizzo help@facetheory.com, così potremo verificare subito quanto accaduto e trovare una soluzione. Facetheory Team

Posted 4 months ago

“Face cleaners and toner are good products. The moisturiser prevents my makeup for going on. Properly”

Helpful Report

(English) - Posted 4 months ago

Hi Carla, Thank you for your feedback, we’re so glad you’re enjoying our face cleanser and toner! We’re sorry to hear the moisturiser isn’t working well under your makeup. It may help to use a smaller amount or allow it a few minutes to absorb before applying foundation. If you’d like, our team can also recommend a lighter formula better suited for layering with makeup. Please feel free to reach out to us at help@facetheory.com and we’ll be happy to help. Thanks Facetheory Team

Posted 4 months ago

“I really love my facetheory products, they all smell & feel delightful & they are affordable which is a real blessing. I have used the rosehip face & body oil for a while now but am now really enjoying my first time with a retinol cream & the lush vit c facial cleanser which was a freebie & is fabulous. Final new tryout on a bit c day cream… superb!… Defo a fan of all of these wonderful lotions & potions!😍”

Helpful Report

(English) - Posted 4 months ago

Hi Claire, Thank you so much for your lovely review! We’re so happy to hear how much you’re enjoying your Facetheory favourites, especially the Rosehip Oil and the new additions like the Retinol Cream and Vitamin C Cleanser. It’s wonderful to know our products are helping you build a routine you love. We really appreciate your support and are thrilled to have you as part of our Facetheory community. Thanks Facetheory Team

Posted 4 months ago

“Good priced products, like the fact there actives so are pretty potent for mature skin .”

Helpful Report

(English) - Posted 4 months ago

Hi Vanessa, Thank you so much for your lovely feedback! We’re really glad to hear you’re enjoying our products and finding the active ingredients effective for mature skin. It’s great to know our formulas are making a difference, we truly appreciate your support. Thanks Facetheory Team

Posted 4 months ago

“Every time , very Satisfied!”

Helpful Report

(English) - Posted 4 months ago

Hi Eleni, Thank you so much for your lovely feedback! We’re pleased to hear you’re always satisfied with your Facetheory experience. Your trust and support mean a lot to us. Thanks Facetheory Team

Posted 4 months ago

“Je suis totalement satisfaite des produits facetheory..”

Helpful Report

(English) - Posted 4 months ago

Bonjour Saïda, Merci beaucoup pour votre avis ! Nous sommes ravis que nos produits vous plaisent et qu’ils répondent à vos attentes. Merci de faire partie de la communauté Facetheory. Facetheory Team

Posted 4 months ago

“Fabulous product. Skin feels very clean and nourished. People are commenting that my skin has a natural glow to it. Very happy with this product.”

Helpful Report

(English) - Posted 4 months ago

Hi Gaynor, Thank you so much for sharing your feedback! We're delighted to hear that your skin feels clean, nourished, and radiant and even more so that others are noticing your glow! It’s wonderful to know our product has made such a difference for you. Thanks Facetheory Team

Posted 4 months ago

“I ordered the day cream and the night cream, the night cream is very pleasant nothing spectacular, the day cream was a great disappointment because it didn’t have the full amount in the tube and has a rather awful smell as if it’s gone off so unfortunately that went in the bin. Not happy won’t order again.”

Helpful Report

(English) - Posted 4 months ago

Hi Pamela, Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience with the day cream, that’s certainly not the quality we aim to deliver. The product shouldn’t have an unpleasant smell or arrive underfilled, so it sounds like something may have gone wrong with that batch. We’d like to put this right and investigate further. Please reach out to our customer care team with your order details at help@facetheory.com so we can arrange a replacement or refund. Your experience matters to us, and we appreciate the opportunity to make this right. Thanks Facetheory Team

Posted 4 months ago

“Ich finde die Produkte sehr gut. Ich habe recht empfindliche Haut und die parfümfreien Produkte vertrage ich und meine Haut ist auch weniger rot. Versand war auch schnell, die Produkte schön verpackt.”

Helpful Report

(English) - Posted 4 months ago

Hallo Vielen Dank für Ihr tolles Feedback! Wir freuen uns sehr, dass Sie unsere parfümfreien Produkte so gut vertragen und dass sich Ihre Haut verbessert hat. Es ist schön zu hören, dass auch der Versand und die Verpackung Ihren Erwartungen entsprochen haben. Liebe Grüße, Facetheory Team

Posted 4 months ago

“Ordered several times and always quick delivery. Products are fantastic and well priced”

Helpful Report

(English) - Posted 4 months ago

Hi Priya, Thank you so much for your continued support and kind words! We're happy to hear you’ve been happy with our quick delivery and products. It means a lot to know you trust us time and again. We can’t wait to for your next order. Thanks Facetheory Team

Posted 4 months ago

“I have been purchasing facetheory products for a good few years now and find them lovely. My only critism is the new packaging - I am decanting my creams into the old glass jars I have from before. Perhaps you would consider re-introducing the jars, even if just as a re-fillable/re-usable item. The new packaging feels more wasteful and the colour scheme is bland and unhelpful.”

Helpful Report

(English) - Posted 4 months ago

Hi, Thank you so much for being a long-time Facetheory customer and for sharing your honest thoughts with us. We're really glad to hear that you’ve enjoyed our products over the years. We truly appreciate your feedback on the new packaging. We understand that many of our customers value the look and reusability of our original glass jars. Your comments have been shared with our product and sustainability teams, as we’re always exploring ways to improve both the functionality and environmental impact of our packaging. Thank you again for your continued support and for taking the time to help us improve. Facetheory Team

Posted 4 months ago

“Facetheory products don't aggravate my oily blemish prone skin but also don't make it too dry like many products for oily skin. I particularly like the Blemicalm Azelaic Acid serum and the Glow C Vitamin Cream cleanser.”

Helpful Report

(English) - Posted 4 months ago

Hi, We’re so happy to hear our products are working well with your skin! It’s great that you’ve found a balance that keeps your skin calm without feeling dry. The Blemicalm Azelaic Acid Serum and Glow C Cleanser are both customer favourites for a reason, thank you for sharing your experience! Thanks Facetheory Team

Posted 4 months ago

“Super products that work well”

Helpful Report

(English) - Posted 4 months ago

Hi Rachel, Thank you so much for your kind words! We’re thrilled to hear you’re enjoying the products and finding they work well for you. Your support means a lot to us! Thanks Facetheory Team

Posted 4 months ago

“The products work well, i still have to adapt to fragrance of the creams.”

Helpful Report

(English) - Posted 4 months ago

Hi Lucia, We're so glad to hear you love our Peptide Firming Eye Cream. We apologise for the inconvenience caused by the amount of product that leaked when you first opened it. We really appreciate you letting us know, as this helps us improve our packaging. If you'd like, our customer support team can assist you with a replacement or look into your case further, just email us at help@facetheory.com. Thank you for your trust! Facetheory Team

Posted 4 months ago

“nice and well-functioning products, do a good job and leave the skin soft and moisturized.”

Helpful Report

(English) - Posted 4 months ago

Hi Veronica, Thank you so much for your lovely feedback! We’re delighted to hear you’re enjoying the products and that they’re leaving your skin soft and moisturized. Your support means a lot to us. Thanks Facetheory Team

Posted 4 months ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

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