Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,021 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,021 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products are very good can feel them instantly working on my skin..you don’t too much pet application as they are highly concentrated..very happy with my purchase”

Helpful Report

Posted 1 year ago

“I’m still hopeful, but so far all products I’ve received are heavy and seem to clog my pores.”

Helpful Report

Posted 1 year ago

Hi Sasha, Thank you for your review. Looking at your routine, the Relaxing Night Cream M10 might be a bit too heavy for your skin type, so we'd recommend adding an exfoliator, e.g. the Mandelibright Serum S7. It's a gentle leave-on exfoliating serum formulated with 10% mandelic acid at pH 3.5 and 2% niacinamide to refine pores and balance out skin tone while keeping skin hydrated and protected. Please contact our customer service team at help@facetheory.com to request an exchange or refund for your product. Thanks Facetheory Team

Posted 1 year ago

“I've been suffering from terrible skin for several years. I've had pigmentation, scarring from cystic pimples , white heads, I have feckles, sensitive and combination skin. Some spots used to be drier with eczema patches while some oily with pimples and white heads. Chaotic face! Ever since I started using these products especially the vitamin c cleanser which is like a miracle in a jar, I've seen so much improvement. I've added to my list the amil c whip. All the products are highly concentrated so you only need a small pea size amount which is great as the products last. The best part about facetheory is the 365 day return guarantee if products don't actually work or suit you. They truly honour that as some of my first set of products didn't really work or feel as affective. The team is also efficient to help on chat and respond immediately. You also get points and free products to try if you order over a 100. Best products ever!”

Helpful Report

Posted 1 year ago

“Great products. I've been using the Regenacalm Pro serum for years. My favourite serum I've ever tried.”

Helpful Report

Posted 1 year ago

“I was looking for affordable, clean skincare and think I found it here. I really like the products. I am using mostly anti-aging products. Recently, I had an experience with customer service that was top notch! Very impressed with their timely response and how they resolved my problem.”

Helpful Report

Posted 1 year ago

“I absolutely love their vitamin C range, my skin looks and feels fantastic, my favourite is the vitamin C cleanser”

Helpful Report

Posted 1 year ago

“Product is a repeat purchase, so that's fine,but having it delivered by Evri is not. Why was my box open? Yes, that is a problem with Evri, but by choosing them as your courier you enable there poor service.”

Helpful Report

Posted 1 year ago

Dear Misha, Thank you so much for your 4-star rating of facetheory! We truly appreciate your continued support and loyalty to our brand. We also value your feedback regarding Evri's delivery service. We apologise for the inconvenience caused by them delivering your product in an open box. Rest assured, we understand this is a problem with Evri's service and are actively working on addressing this issue. If you have any further questions, please do not hesitate to contact our customer service team at help@facetheory.com. They will be happy to assist you. Thanks Facetheory Team

Posted 1 year ago

“Great products for a very reasonable price.”

Helpful Report

Posted 1 year ago

“Was recommended to try these products. Everything about them is wonderful. They smell lovely, they work, skin feels so clean and fresh and smooth. Reasonably priced and delivered quickly”

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Posted 1 year ago

“While I was in the UK I started ordering facetheory products. Since then I have moved to Australia and found that I could still order from them and delivery is speedy considering the distance. I usually buy enough to receive free delivery, so it’s a win for all.”

Helpful Report

Posted 1 year ago

“I’ve tried several different lip balms and this one by far is my favorite. I was a bit nervous when I realized that I ordered a product from outside the United States, but I was pleasantly surprised by how quickly I received it. It is creamy and moisturizing. I also like that I’m putting something on my lips that is free from toxic ingredients. Will reorder and highly recommend.”

Helpful Report

Posted 1 year ago

“I use it regularly but it has not had a positive effect yet. It also caused some redness. Still I continue to use it. I don't know if I should continue using it.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. We recommend using the product continuously for at least four weeks to see any first changes. If you're not completely happy with a Facetheory purchase and don't notice any visible improvement in your skin within 365 days, just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“The products that I’ve used, for over a year now are very good. I don’t get breakouts of spots anymore, where as other creams I seem to.”

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Posted 1 year ago

“so far its ok. im still using it”

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Posted 1 year ago

“Décue de l'hulle nettoyante Jojoba. Par contre, j'adore le nettoyant visage rafraichissant C4 que je recommande fortement.”

Helpful Report

Posted 1 year ago

“These products have been a game changer for me. The routines are easy and it doesn’t take long to know the products are working. I LOVE MY EXAGLOW SERUM and also the cleanser & Vitamin C moisturizer. I can’t wait to see how much more my skin can improve ❤️”

Helpful Report

Posted 1 year ago

“My first order from Facetheory got lost in the mail, I'm sure it was due to the holiday craziness between December and January. They replaced my shipment and I received it just a few days after I reported the lost package. They were responsive and took care of my questions quickly!”

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Posted 1 year ago

“Have been using their products for couple of years now - really satisfied. Amazing quality (esp face creams), no bad ingredients in majority of products. Excellent customer service, very quick response and resolution.”

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Posted 1 year ago

“Great products like always”

Helpful Report

Posted 1 year ago

“I've been using the regena moisturizer and Porebright N20 serum for 2 months now, but I haven't noticed any improvement in my skin texture. My skin is combination. I was hoping for smoother texture reduce the fine lines. Unfortunately I already repurchased the same product for second time. Any recommendations for other products or routines?”

Helpful Report

Posted 1 year ago

Hi, Thank you for your review. Looking at your routine you may want to add glycoloc acid to your routine, which can help with the cell turnover of the skin. I have asked our customer service team to contact you to send you our suggestions. Thanks Facetheory Team

Posted 1 year ago

Facetheory is rated 4.7 based on 38,021 reviews