Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,149 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,149 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The creams are always very effective. I particularly like the oil free supergel and the retinol creams. However the relaxing night cream and oil free supergel used together do irritate my skin slightly, so I have to use them separately. The night cream is a bit thick and oily fir my aready oily skin, haha. Also the clarifying cleanser and regena-c moisturiser still came with a plastic covering on the cardboard boxes which did annoy me and prevent me from buying again :/ .”

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Posted 2 years ago

“Hi, Unfortunately I still didn't receive my delivery. Could you please advise on that? Kindest regards, Beata”

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Posted 2 years ago

Hi, Thank you for your review. Providing a seamless experience to our customers is always a priority, and we’re sorry we fell short. We can see here that a team member assisted you with this issue. Please feel free to contact our Customer Service Team if there’s anything else we can do for you. Thanks Facetheory Team

Posted 2 years ago

“Optimal skincare products”

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Posted 2 years ago

“Quick delivery and amazing products! I keep re-buying What I have tried and keep buying and trying new! So far so good”

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Posted 2 years ago

“The best product I've ever had!!!!!”

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Posted 2 years ago

“I like everything and the product and the delivery. Will buy more! 👍”

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Posted 2 years ago

“High quality product which felt great on my skin. Shipped and delivered super quickly.”

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Posted 2 years ago

“As a licensed Esthetician, I have to say the results are amazing. Not only for myself, but Facetheory has changed my clients skin profusely!”

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Posted 2 years ago

“Great product, ffeels amazing, smells great and goes on smoothly. Good price and delivery was quick.”

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Posted 2 years ago

“I ordered the product over a month ago and still have NOT RECEIVED IT. I was given a tracking number but it never was tied to an actual delivery! It kept showing me my item was in Germany! I have filed a claim with paypal and would like my money back as there has been no way to contact this company.”

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Posted 2 years ago

Hi Fox Thank you for your feedback, and we are sorry to hear that you did not receive your order. We noticed that we attempted to reach you via email on March 7th regarding your shipment. The courier required more information from you, but unfortunately, we did not receive a response. Our customer service team is available 24/7 through live chat on our website or by email at help@facetheory.com. Details can also be found on our "Contact Us" page on the website. We can see that a team member has already assisted you with this issue. Please feel free to contact our Customer Service Team if there’s anything else we can do for you. Thanks Facetheory Team

Posted 2 years ago

“I love my serum and use it every night. I gave my best friend the night cream with the wonderful consistency and the hint of lavender. She is delighted with the product.”

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Posted 2 years ago

“Jako brza dostava, super zapakirano. Jako sam zadovoljna sa svim naručenim proizvodima.”

Facetheory 5 star review on 28th March 2024

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Posted 2 years ago

“Products are just lovely leave my sensitive skin cool and smooth I love them”

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Posted 2 years ago

“Beautiful products. My skin is glowing.”

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Posted 2 years ago

“Both products and service are of high standard, and all reasonably priced.”

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Posted 2 years ago

“On ne peut plus satisfaite de leurs produits. 🩷”

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Posted 2 years ago

“I trust the products and the customer service, that's the main thing really. The face moisturisers sorted out a skin flare up I had and I've never looked back”

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Posted 2 years ago

“Very good products indeed ❤️ started my journey with Facetheory 6 months ago and my skin is FLOURISHINGGGG!! As someone with oily skin, I highly recommend the Bakuloronic Moisturiser!”

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Posted 2 years ago

“Love these products! They have helped me deal with the issues that have plagued me since my early teens, and the sustainable packaging is a fantastic idea.”

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Posted 2 years ago

“This is my first time trying any facetheory products. No one recommended me the brand, I simply googled a face cream with a small % of retinol to start with, and then I was impressed by the reviews. The first impressions are great, starting with their idea of using glass jars and recyclable packaging. Other than that, thinking I have only been using the products for less than a month, I am not ready to express any oppinions on results yet.”

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Posted 2 years ago

Facetheory is rated 4.7 based on 38,149 reviews