Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,218 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery”

Helpful Report

Posted 2 years ago

“Je suis désolée mais je ne suis pas convaincue de l'efficacité de vos produits... Vous pourriez utiliser du vrai rétinol encapsulé dans un flacon airless, ou du vrai ascorbic avid en vitamine C ça serait bcp mieux”

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Posted 2 years ago

Bonjour Cindy, Merci pour votre avis. Notre sérum Supergel Pro contient 3 % de rétinoïde encapsulé, ce qui équivaut à 0,3 % de rétinol pur. Cela n’a l’air de rien, mais le rétinoïde encapsulé est plus stable et efficace, car il a la facilité de se déplacer et de cibler les cellules de la peau là où il est le plus bénéfique et est donc plus puissant que le rétinol normal. Il est conditionné dans un flacon en verre ambré avec compte-gouttes qui protège les actifs des rayons UV. L'acide éthylascorbique est considéré comme une forme de vitamine C plus stable et plus efficace que l'acide L-ascorbique. Il peut mieux pénétrer dans la peau et être converti en vitamine C active, offrant des bienfaits antioxydants, stimulant le collagène et éclaircissants pour la peau. Pour toute question future, veuillez nous contacter via help@facetheory.com. Merci Facetheory

Posted 2 years ago

“Easy to order! Quick to deliver!”

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Posted 2 years ago

“Depuis 3 mois j'utilise le sérum anti taches sur le visage et sans aucun résultat. Je suis déçue”

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Posted 2 years ago

Bonjour, Merci pour votre retour et je suis désolé d'apprendre que le produit n'a pas répondu à vos attentes. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory

Posted 2 years ago

“Excellent product, highly recommend.”

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Posted 2 years ago

“Ich habe meine Bestellung noch nicht bekommen. Irene Glassner”

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Posted 2 years ago

Hallo Irene, Es tut uns leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Es hat immer Priorität, unseren Kunden ein nahtloses Erlebnis zu bieten, und es tut uns leid, dass wir dabei versäumt haben. Ich habe den Kundenservice gebeten, dies für Sie zu prüfen und sich per E-Mail mit Ihnen in Verbindung zu setzen. Danke, Facetheory-Team

Posted 2 years ago

“Used lots of products which are very good, ones that didn't agree with me I got refund on no quibbling about it. Normally stock up when on offer.”

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Posted 2 years ago

“I am very satisfied with the customer service. I have recently been unexpectedly obliged to pay crossborder taxes but I have been given an explanation and a rapid procedure in order to be reimbursed (ongoing).”

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Posted 2 years ago

“Great quality product, I've been using Facetheory for 3 years now, with good results. However, the price has increased significantly lately.”

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Posted 2 years ago

“Good products, anallergic, delicate, smooth, good results”

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Posted 2 years ago

“amazing experience every time ! I ve been usign them products for years and they are super efficient plus best quality price deal on the market ! Tks Facetheory”

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Posted 2 years ago

“J'adore ces produits. Je suis fan .”

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Posted 2 years ago

“Just using for ten days and not seen any difference yet, but I'll persevere. Thrilled not to have had any adverse reactions which is nice. Thank you”

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Posted 2 years ago

“Je suis vraiment contente,j’ai acheté deux fois et je suis sûre que je reviendrai”

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Posted 2 years ago

“Great products. Was looking for something cruelty free to help with a skin condition and facetheory products helped. They are now part of my daily rotation!”

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Posted 2 years ago

“Great product, applies well and works amazingly. Super good finish.”

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Posted 2 years ago

“I have previously used the Azaelic acid and had great results. I started suffering from breakouts and decided to try Azaelic Acid again but rather stupidly from other brands...when I seemed to be getting nowhere I thought I would go back to what I know works and ordered again from Face Theory. I have only been using it again now for 5 days but already there is a massive improvement. Can not recommend the product enough. I also can not fault the customer service. The delivery company "lost" my parcel and on emailing Face Theory , they replied straight away and I had a new delivery virtually the next day plus they had put a couple of extra bottles in which I was not expecting. It seems that at last we have a company who actually does care about their customers.”

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Posted 2 years ago

“Great company quick delivery love the product”

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Posted 2 years ago

“I’ve been using the Vitamin C moisturiser for several years now. I’ve not found a moisturiser that keeps my skin hydrated all day- I’ve not had any dry patches on my face since using it. Reasonably priced (especially if you buy more than one at a time) and fast delivery. Other moisturisers have tried to lure me away with fancy promises (and price tags to match), but I always come back to my facetheory vitamin C!”

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Posted 2 years ago

“Delivery within 10 days, not 3-5 as described, but I like the quality of the product, I recommend it”

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Posted 2 years ago

Facetheory is rated 4.7 based on 38,218 reviews