Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,021 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,021 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love facetheory products!! I have super sensitive skin and these are the only products that don’t irritate me. Makes my skin so soft too.”

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Posted 1 year ago

“Regularly use it and love it”

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Posted 1 year ago

“I was very impressed with the faultless delivery. I love the products the night cream is really thick and creamy but soaks in well. However I haven't seen any visible results around the eye area, nor seen any visible results using the retinol serum but have only been using the products for 2 weeks. On reflection I made a mistake with my order, I should've orderd the eye cream instead of 2 bottles of serum. I would reccommend these products as you wake up with skin that feels lovely and soft. I have introduced these products to my sister and she loves them too. Is there any way I can return one unopened bottle of retionol and purchase an eye cream for puffiness and dark circles please. Not a problem if not. I will still buy in the future. thankyou”

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Posted 1 year ago

Hi Sandra, Thank you for your review. It can take up to one month to see changes in your skin. However, we recommend following the new routine for at least three months to determine its effectiveness. Please contact our customer service team directly at help@facetheory.com if you have any questions regarding returns. They will be happy to assist you. Thanks Facetheory Team

Posted 1 year ago

“The hot cloth cleanser is just a GORGEOUS way to end the day. My skin feels clean but soft, not tight.”

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Posted 1 year ago

“J'ai essayé les produits dont ceux que j'ai essayé qui étaient bien j'ai seulement eu un petit souci avec l'un d'entre eux, j'ai changé l'utilisation et depuis ça va mieux!”

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Posted 1 year ago

“Great products which make my skin feel amazing. I’ve been using them for 2 years now and am really happy”

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Posted 1 year ago

“Happy with all the products I received, I wish there were bigger sized body creams”

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Posted 1 year ago

“I love all the products I got”

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Posted 1 year ago

“Been using the azelaic acid for a while, helps keep my redness in check. Nice consistency and goes on well. Only complaint I have and I have emailed Facetheory to let them know is that the bottle always has so much left at the end that the pump wont reach and as its a glass bottle there's no way to get the remainder out.”

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Posted 1 year ago

“I received my order within a couple of days of ordering. I am very happy with my choice of: vitamin c cream cleanser, the Amal c whip daily moisturiser, the polypep collagen building serum and the night cream. I have been using them for a couple of weeks now and can already see and feels difference in my skin. My face feels plumper and looks healthier. The products are also very affordable which is an added bonus. Overall I’m very pleased and will be reordering, thank you Facetheory!”

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Posted 1 year ago

“This is the best day cream I could find for myself. Most creams don't absorb well into my skin and remain greasy on the skin. but this cream absorbs very quickly. I am very satisfied and can only recommend them. The high sun protection factor is also a big plus”

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Posted 1 year ago

“Bonjour, je n'étais pas satisfait du produit que je vous ai acheté car je n'ai pas pu obtenir le résultat en deux semaines comme indiqué dans l'annonce, l'acné sur mon visage était toujours là, votre produit y ajoute même et il laisse du noir une tache sur mon visage que je n'aime pas. je ne peux donc recommander votre produit à personne. merci.”

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Posted 1 year ago

Bonjour, Merci d'avoir fourni vos commentaires. Je suis désolé que le produit n'ait pas répondu à vos attentes. Je tiens à vous informer qu'il faut généralement au moins un mois pour constater des changements sur votre peau. Nous recommandons toutefois de suivre la nouvelle routine pendant au moins trois mois afin de déterminer son efficacité. Si vous n'êtes pas satisfait de votre achat facetheory et ne remarquez aucune amélioration visible de votre peau dans les 365 jours, n'hésitez pas à nous envoyer un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory Team

Posted 1 year ago

“The product didn't work for me. Very disappointed ☹️”

Helpful Report

Posted 1 year ago

Hello, Thank you for providing your feedback. I'm sorry that the product didn't meet your expectations. It usually takes at least a month to see changes in your skin. However, we recommend following the new routine for at least three months to determine its effectiveness. In case you are not satisfied with your facetheory purchase and do not notice any visible improvement in your skin within 365 days, please feel free to email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“Veloci nella spedizione. Prodotti efficaci per vari tipi di pelle . Molto soddisfatta . Qualità /prezzo buoni. Maschera mani direi ottima!”

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Posted 1 year ago

“Really good products made a few purchases now for myself and gifts. Currently using the factor 50 face cream, it feels amazing 👏”

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Posted 1 year ago

“Love love love ❤️”

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Posted 1 year ago

“Began using products for the week and a half and already making a difference to smoothness and softness of my skin. So good so far.”

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Posted 1 year ago

“Lovely products.”

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Posted 1 year ago

“pas de changement”

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Posted 1 year ago

Bonjour, Merci d'avoir fourni vos commentaires. Je suis désolé que le produit n'ait pas répondu à vos attentes. Il faut généralement au moins un mois pour constater des changements sur votre peau. Nous recommandons toutefois de suivre la nouvelle routine pendant au moins trois mois afin de déterminer son efficacité. Si vous n'êtes pas satisfait de votre achat facetheory et ne remarquez aucune amélioration visible de votre peau dans les 365 jours, n'hésitez pas à nous envoyer un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory Team

Posted 1 year ago

“I wanted to try a new skin care when I reached menopause as my skin felt dry all the time. Someone suggested Facetheory so I ordered some. I've since ended up ordering more as my skin has never been so good. It's soft, lines have reduced and my skin is glowing. I have been telling all of my friends about Facetheory and some have since ordered too! Do yourself a favour and put in an order, you won't regret it!”

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Posted 1 year ago

Facetheory is rated 4.7 based on 38,021 reviews