Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,149 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,149 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My skin is the best it has looked in years! I use the vitamin cleanser, the M3 moisturiser is the retinol serum. No more spots or dry patches and my skin feels numb and soft.”

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Posted 2 years ago

“Love it! It really helps me with red/ dark spots after pimples.”

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Posted 2 years ago

“Not only have FaceTheory products help to improve my oily skin where no other products have been able to work before, but their customer service is wonderful! I found out I was pregnant just after receiving an order and was not able to us a couple of the items I had purchased, so they refunded me the cost of the products and then I got to give those products to my friends to try out! Super kind and easy to deal with 😊”

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Posted 2 years ago

“Bonne crème pour les peaux mixtes à grasses. A compléter en hiver avec des soins plus hydratants pour les peaux facilement déshydratées comme la mienne. Personnellement je trouve la texture gel agréable mais ce n'est pas ce que je préfère surtout pour le soir... Mais je vais garder cette crème car il faut reconnaître qu'elle convient parfaitement à mon type de peau et que les actifs y sont très intéressants en complément d'une skincare adaptée.”

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Posted 2 years ago

“This brand has completely transformed my skincare routine. I can see an improvement in my wrinkles, my skin is glowing and the moisturisers especially smell devine.”

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Posted 2 years ago

“Great skin care cosmetics and good service!”

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Posted 2 years ago

“Excellent products fast delivery time and customer service is 💯 cannot find anything to describe how excellent this company is”

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Posted 2 years ago

“Rapide, bon prix bon produit”

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Posted 2 years ago

“I purchased three natural oils and so far I am very happy with them. They arrived in perfect packaging condition, all three bottles were sealed. Delivery was fast too.”

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Posted 2 years ago

“Good product that is easy to use and not greasy”

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Posted 2 years ago

“Excellent cream. Mild and refreshing fragrance, doesn't stick on skin, has a matted effect and suits all skin types. Will definitely purchase again!”

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Posted 2 years ago

“Quick delivery”

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Posted 2 years ago

“Je suis désolée mais je ne suis pas convaincue de l'efficacité de vos produits... Vous pourriez utiliser du vrai rétinol encapsulé dans un flacon airless, ou du vrai ascorbic avid en vitamine C ça serait bcp mieux”

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Posted 2 years ago

Bonjour Cindy, Merci pour votre avis. Notre sérum Supergel Pro contient 3 % de rétinoïde encapsulé, ce qui équivaut à 0,3 % de rétinol pur. Cela n’a l’air de rien, mais le rétinoïde encapsulé est plus stable et efficace, car il a la facilité de se déplacer et de cibler les cellules de la peau là où il est le plus bénéfique et est donc plus puissant que le rétinol normal. Il est conditionné dans un flacon en verre ambré avec compte-gouttes qui protège les actifs des rayons UV. L'acide éthylascorbique est considéré comme une forme de vitamine C plus stable et plus efficace que l'acide L-ascorbique. Il peut mieux pénétrer dans la peau et être converti en vitamine C active, offrant des bienfaits antioxydants, stimulant le collagène et éclaircissants pour la peau. Pour toute question future, veuillez nous contacter via help@facetheory.com. Merci Facetheory

Posted 2 years ago

“Easy to order! Quick to deliver!”

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Posted 2 years ago

“Depuis 3 mois j'utilise le sérum anti taches sur le visage et sans aucun résultat. Je suis déçue”

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Posted 2 years ago

Bonjour, Merci pour votre retour et je suis désolé d'apprendre que le produit n'a pas répondu à vos attentes. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory

Posted 2 years ago

“Excellent product, highly recommend.”

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Posted 2 years ago

“Ich habe meine Bestellung noch nicht bekommen. Irene Glassner”

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Posted 2 years ago

Hallo Irene, Es tut uns leid, dass Sie Ihre Bestellung noch nicht erhalten haben. Es hat immer Priorität, unseren Kunden ein nahtloses Erlebnis zu bieten, und es tut uns leid, dass wir dabei versäumt haben. Ich habe den Kundenservice gebeten, dies für Sie zu prüfen und sich per E-Mail mit Ihnen in Verbindung zu setzen. Danke, Facetheory-Team

Posted 2 years ago

“Used lots of products which are very good, ones that didn't agree with me I got refund on no quibbling about it. Normally stock up when on offer.”

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Posted 2 years ago

“I am very satisfied with the customer service. I have recently been unexpectedly obliged to pay crossborder taxes but I have been given an explanation and a rapid procedure in order to be reimbursed (ongoing).”

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Posted 2 years ago

“Great quality product, I've been using Facetheory for 3 years now, with good results. However, the price has increased significantly lately.”

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Posted 2 years ago

Facetheory is rated 4.7 based on 38,149 reviews