Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,218 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,218 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful customer service! I accidentally ordered the wrong cream, asked if I can exchange it and it was sorted straight away. New cream has been ordered for me and I didn't even have to sent the one I bought. I am going to give the original one to my friend, you may gain a new customer thanks to your kind gesture :)”

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Posted 2 years ago

“Produits excellents”

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Posted 2 years ago

“Qualità superiore alla media, ottimo risultato.”

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Posted 2 years ago

“Unfortunately, I had some kind of allergic reaction to their cream, even though I've used it in the past without any problems. The reason I'm giving 5 stars is because of their attitude towards issues like this. Not only did they give me back the money and I didn't have to send the product back, they also gave me advice on what I should do to better my skin. I really appreciate that, and think this should be a more common practice. Thank you.”

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Posted 2 years ago

“Excelente producto, lo uso tres veces a la semana y ya no tengo esos molestos granitos. Además mi piel luce brillante y saludable”

Facetheory 5 star review on 29th April 2024

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Posted 2 years ago

“I have been using facetheory products now for a few years. I find them perfect for my skin and I like them since it's all natural products.”

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Posted 2 years ago

“I’m always satisfied with the service of Facetheory. I very much love the exaglow serum. No adverse reactions and I feel like my hyperpigmentation is decreasing”

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Posted 2 years ago

“Meine Bestellung Facetheory it’s nicht aangekomen, was jetz????”

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Posted 2 years ago

Hallo Es hat immer Priorität, unseren Kunden ein nahtloses Erlebnis zu bieten, und es tut uns leid, dass wir dabei versäumt haben. Ich habe den Kundendienst gebeten, die Angelegenheit für Sie zu prüfen und sich per E-Mail mit Ihnen in Verbindung zu setzen. Danke, Facetheory

Posted 2 years ago

“Lovely products, reasonably priced, quick delivery and wonderful customer service”

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Posted 2 years ago

“Rien a dire. Leurs produits fonctionnent. En cas de soucis le service client est réactif et compréhensif. Je recommande cette marque.”

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Posted 2 years ago

“Kundenservice ist schnell ( Antwort bekommt man max. nach 2 Std.), einfühlsam, hilfreich. Produkte sind qualitativ, hochwertig, wirksam. Sendung war aber 2 mal verschikt, aber Problem lag bei dem Post. Hier ist mein Bewertung für Produkte und Verkaufer 5 Sternen.”

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Posted 2 years ago

“I’m very satisfied with this product.”

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Posted 2 years ago

“Incredibly quick delivery and I noticed positive changes in my skin literally after the first use. Love love love the products!”

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Posted 2 years ago

“You only need a small amount under eyes and it definitely brightens up mine”

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Posted 2 years ago

“I been using this serum for about 2 weeks, so far no results yet but I am hopeful. I’ve tried several different discoloration solutions and nothing has helped. Any advice on what I should do for better results. It’s been about 5 years without any success.”

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Posted 2 years ago

Hi, Thank you for your feedback. We recommend using the product for at least 4 weeks continuously to see any first changes. I have asked customer service to get in touch with you via email. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory

Posted 2 years ago

“Ich bin begeistert die beste producte die ich bis jetzt benutzt habe und ich habe wirklich vile mit meine Mischungen Haut und dann noch Acne m aber dise Produkte habe mir so gut geholfen das ich jetzt endlich mit 35 keine Acne mehr habe und wunderschöne Strände gesunde Haut . Deswegen empfehle ich sie gerne weiter”

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Posted 2 years ago

“Easy to choose products. Smooth payment. Shipping to Sweden takes a little longer than expected.”

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Posted 2 years ago

“Face Theory is amazing - their products, customer service, order processing, etc are all fabulous. I regularly use 6 of their skincare products and I'm delighted with all of them. Great quality and super value for money.”

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Posted 2 years ago

“Their vitamin c cleanser and amil c whip suncream is very good. However their regena C20 serum aggravated my red acne scars and ruined a bit of progress. The serum is supposed to help with an uneven skin tone so it was a shame.”

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Posted 2 years ago

Hi, Thank you for your feedback and I am sorry to hear that one of the products did not meet your expectations. There are many elements that can increase sensitivity or cause irritation. For example, it may be a specific ingredient in the formula to which you are allergic, or an active ingredient that is simply too potent for your skin. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 2 years ago

“sehr gut, kann ich weiterempfehlen”

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Posted 2 years ago

Facetheory is rated 4.7 based on 38,218 reviews