Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,145 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,145 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Produits naturels pour la plupart, prix raisonnables, bons produits.”

Helpful Report

Posted 1 year ago

“The best skin care products I have ever used. I have very sensitive acne prone skin, I tried so many products even among well known brands but none of them worked for me. Since I have started the face theory I am seeing very good results . Thanks to Alexandra she was really knowledgeable and helped me to choose the good products for my skin.”

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Posted 1 year ago

“Très bon produit. Efficace sur les tâches.”

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Posted 1 year ago

“I've only discovered Facetheory a couple of months ago and am over the moon that I did. My skin looks so much brighter and the retinol serum and Vitamin C moisturizer are amazing. Highly recommend!”

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Posted 1 year ago

“Present for my granddaughter”

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Posted 1 year ago

“Fantastic products. Using the vitamin c serum and cream. Really has brightend up my face and given me a glow”

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Posted 1 year ago

“Very good quality product made with good ingredients. The moisturiser was really good”

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Posted 1 year ago

“Lovely face cream”

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Posted 1 year ago

“Animal cruelty free. Need I say more. Plus spf. Will definitely buy again and we'll priced.”

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Posted 1 year ago

“Je suis très très satisfaite des produits que j'achète chez vous.une fois ma peaux n'a pas supporté 2 produits et ces dits produits ont été remplacé gratuitement par des produits qui me conviennent parfaitement. J'ai beaucoup apprécié la qualité et la rapidité de mes échanges avec vous. Pour des gens qui ont des yeux ou des peaux sensibles les produits sont bien formulés pour vous convenir.”

Helpful Report

Posted 1 year ago

“I love the products particularly the night cream which keeps skin hydrated all night long. The new day cream I ordered doesn’t have the same scent as the previous product and was disappointed with the new packaging - the Regina c moisturiser . The new branding is disappointing and looks like hydrocortisone creams or worse! I have recommended to friends in the past but with the new branding I’d be less inclined to recommend.”

Helpful Report

Posted 1 year ago

“Tolle Produkte mit guten Inhaltsstoffen. Zudem sind die neuen Verpackungen super. Ich werde mich weiter durch das Programm testen. Super wären kleine Testpakete.”

Helpful Report

Posted 1 year ago

“I used to love this product and brought a wide range, my skin is much improved. But the new packaging is awful. The metal tubes are useless, completely inefficient, they trap product in them, you can't open them with out a sharp object and then need to cut them open to not waste product which.is dangerous. You can't squeeze them as they are solid, the lids are hard to put on / off. Higher prices for a significantly worse experience. It is such shame.”

Helpful Report

Posted 1 year ago

Hi Brittany, Thank you for taking the time to share your thoughts about our product and the recent packaging changes. We truly appreciate your loyalty and are thrilled to hear that our products have improved your skin. Our product development team is actively investigating ways to enhance the design of our caps seals. The goal is to make them easier to screw on and off, improving user experience and functionality. We aim to create caps that provide a more secure and user-friendly operation by analysing current challenges and exploring innovative solutions. The last full price increase occurred in Jan/Feb 2023. As part of our rebranding efforts, we providing higher-quality packaging without raising the price. Therefore, we have not increased the pricing except when the fill level of the product has increased. We had many promotions and sales over the last year, so you may have seen products offered for lower temporary promotion periods. After looking through your order history, we can see that you have been able to use many discounts, loyalty points or any other sales we offered. We will still periodically do promotions. However, we offer our most generous discount EVERY DAY with our bundle builder. Savings range from 10-30%, based on how many products you add to your bundle. 6 products gets you the maximum discount. Thank you once again for your feedback. If you have any further questions, please email our customer service team directly at help@facetheory.com. Thanks Facetheory Team

Posted 1 year ago

“Ich habe die Bestellung nicht erhalte .”

Helpful Report

Posted 1 year ago

Hallo Karina, Vielen Dank für dein Feedback. Es tut mir leid, dass es bei der Lieferung Ihrer Bestellung zu Verzögerungen kam. Es ist immer unsere Priorität, unseren Kunden ein reibungsloses Lieferablauf zu bieten, und ich sehe, dass die Lieferung am 27/08 erfolgte. Wenn du die Bestellung immer noch nicht erhalten hast, sende bitte eine E-Mail an unser Kundenserviceteam unter help@facetheory.com, damit wir dir Ihnen weiterhelfen können. MfG Facetheory-Team

Posted 1 year ago

“I have re-ordered a couple of times from you. I love the way the cleaners, tonic and moisturisers brighten and smooth out my face before I use my makeup. Friends have been saying how well I look. Highly recommend Facetheory to older people as I am 74 and can vouch for their products.”

Helpful Report

Posted 1 year ago

“Le changement de packaging est une très mauvaise idée. Cliente fidèle depuis des années, impossible de reconnaître les produits entre eux, difficile de refermer le petit bouchon sur les tubes de crèmes. La qualité des produits ne changent pas, c’est le seul point positif.”

Helpful Report

Posted 1 year ago

Bonjour Céline, Merci d'avoir pris le temps de nous faire part de vos commentaires sur notre nouveau packaging. Nous apprécions sincèrement votre honnêteté et les informations détaillées que vous nous avez fournies. Nous comprenons vos inquiétudes concernant le nouveau design du packaging. Vos remarques sur la difficulté de distinguer les produits et les problèmes liés aux bouchons et aux tubes sont des observations précieuses que nous prenons au sérieux. L'expérience client est primordiale pour nous et nous nous engageons à améliorer continuellement nos produits. Notre équipe de développement de produits étudie activement les moyens d'améliorer la conception de nos bouchons. L'objectif est de les rendre plus faciles à visser et à dévisser, améliorant ainsi l'expérience utilisateur et la fonctionnalité. Nous visons à créer des bouchons qui offrent une utilisation plus sûre et plus conviviale en analysant les défis actuels et en explorant des solutions innovantes. Nous comprenons le défi auquel nos clients sont confrontés pour distinguer nos produits une fois qu'ils sont retirés de leur emballage. Notre équipe travaille activement sur des solutions pour améliorer la différenciation visuelle. Dans le cas de la crème de jour et de la crème de nuit, les deux appartiennent à une catégorie principale différente. Le tube de la crème hydratante quotidienne Glow-C SPF 30 porte l'icône GLOW, celui de la crème de nuit HydraSerene porte l'icône hydrate. Cela pourrait aider à les différencier plus facilement. GLOW le matin et HYDRATE le soir. Merci encore une fois pour vos commentaires honnêtes. Nous espérons regagner votre confiance et vous offrir une meilleure expérience à l'avenir. Si vous avez d'autres suggestions ou préoccupations, n'hésitez pas à contacter notre équipe du service client à l'adresse help@facetheory.com. Cordialement, Facetheory Team

Posted 1 year ago

“My wife loves it”

Helpful Report

Posted 1 year ago

“I’m pleased with the cream….a good moisturiser which leaves a lovely finish on my face, don’t always need to follow with makeup, I just nipping out for a walk, and the sunscreen included is reassuring. Delivery prompt, no issues at all”

Helpful Report

Posted 1 year ago

“Used to love this company but sadly they have both raised their prices significantly and brought in new packaging that is both wasteful (can’t get all the product out) and not recyclable. Real pity as they were brilliant but I can no longer use them.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to share your thoughts with us. We genuinely appreciate your feedback, as it helps us understand our customers' needs and areas for improvement. Our product development team is diligently exploring opportunities to enhance the design of our tubes. Our primary objective is to make them easier to screw on and off, thereby improving both user experience and functionality. By analysing current challenges and investigating innovative solutions, we aim to create tubes that offer a more secure and user-friendly operation. We understand your concerns about recyclability and sustainability. Aluminium itself is one of the most recyclable and sustainable packaging materials available. Aluminium is infinitely recyclable without loss of quality. It can be recycled indefinitely, unlike glass, which can degrade during recycling. Recycling aluminium uses only 5% of the energy required for primary production, compared to 30% for glass. This results in significant energy savings and Aluminum has a higher recycling rate and value in recycling systems than glass, which can drive better overall recycling practices. Aluminium tubes are lightweight and durable, reducing energy consumption and waste in transportation compared to heavier glass jars. While we acknowledge that not all local recycling programs currently accept aluminium tubes, we believe this is an infrastructure issue that will improve over time as aluminium packaging becomes more common. Many beauty and personal care brands are making similar switches to aluminium packaging for sustainability reasons and we are actively exploring ways to make our aluminium tubes more widely recyclable, such as partnering with specialised recycling programs. We remain committed to sustainability as a core value. The last full price increase was in Jan/Feb 2023. With this rebrand, we insisted on providing higher-quality packaging at the same price. As such, we’ve not increased pricing except when a fill level has increased. We had many promotions and sales over the last year, so you may have seen products offered for lower temporary promotion periods. We will still periodically do promotions. However, we offer our most generous discount EVERY DAY with our bundle builder. Savings range from 10% to 30%, based on how many products you add to your bundle. Six products get you the maximum discount. Thank you once again for your feedback. Facetheory Team

Posted 1 year ago

“I can only award 3* at this time as I have barely had the product a week, therefore, it really is far too early to comment on the long term effects. I can confirm, the product arrived as stated and was well presented. I particularly like the dropper as this prevents wastage of the oil. I will be happy to re-submit a second review after a couple of weeks of use.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to share your thoughts! We truly appreciate your feedback and understand your perspective on the timing of your review. It’s great to hear that the product arrived as expected and that you found the presentation appealing. We’re also glad you like the dropper feature, as it’s designed to minimize waste and enhance your experience. We completely understand the importance of evaluating a product over time, and we look forward to hearing your insights after you’ve had more time to use it. Your satisfaction is our priority, and we’re here to support you in any way we can during your journey with our product. If you have any questions or need assistance in the meantime, please don’t hesitate to reach out. Thank you again for your review, and we hope you enjoy the product! Thanks Facetheory Team

Posted 1 year ago

Facetheory is rated 4.7 based on 38,145 reviews