Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,145 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,145 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am really living this Azelaic Acid, I was honestly really hesitant to start using this because I’ve this past 1.5-2years I’ve started to develop rosacea and I’ve been trying a lot of products to try to reduce it, my skin has reacted to everything, I heard about Azelaic acid helping some people, so I thought I’d give it ago before going to any more drastic lengths and I’ve been having really great results, I’m going tot Ty the 15% when I run out of the 10% and see how that goes too, :)”

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Posted 1 year ago

“I can't believe it's taken me 40 years to find the perfect product for me, but finally I have!”

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Posted 1 year ago

“Me gustan mucho los productos que ofertan sobre todo los serums He notado que mi piel ha mejorado mucho E”

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Posted 1 year ago

“Excellent service. Products are kind to the skin. And reasonable in price.”

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Posted 1 year ago

“The Glow-C eye cream (formerly Occuwake) really does work. I've just bought the Peptide firming cream and it's gorgeus- absorbs nicely and keep skin soft.”

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Posted 1 year ago

“I've tried the products before and I knew that I loved them. I faced a little delay in the delivery because the products had to push through customs to arrive in Greece. However, when I reached out to the facetheory help center they were fast, kind, and helpful!”

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(Deutsch) - Posted 1 year ago

“I absolutely love the products of Facetheory. I find it very reassuring that the ingredients are traceable, vegan and that I can put a skincare routine together that suits my skin. ADORE!”

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Posted 1 year ago

“The 20% Niacinamide has been a revelation! It has reduced oiliness like no other medication I have used in 30 plus years - including tretinoin and all the acids. On top of this it manages to also calm my skin and reduce redness. Excellent”

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Posted 1 year ago

“Although the product didn't suit my skin, the customer service from Facetheory is absolutely excellent. So for this, 5 *'s. I am sure that other people will find the products suit them, unfortunately not me. However, I received a personal response within a minute of emailing and I cannot rate their service highly enough.”

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Posted 1 year ago

“I bought the aha and bha face cleanser, I have used it in the past, not sure why I stopped, but come back to it ad it gives me glass skin. Going into my 40s now so need hydrating skincare that leaves skin looking clean and brighter and this does the job. I think this should be a staple for everyone especially if you are in your 30s and 40s.”

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Posted 1 year ago

“such a shame that the packaging has changed. A poor substitute to the original quality vessals from before and no doubt influenced by the cost of production. Such a shame becuase the quality of the product does not deserve it.”

Helpful Report

Posted 1 year ago

Hi Olivia, Thank you for reaching out and sharing your thoughts regarding the recent changes to our packaging. We genuinely appreciate your feedback and understand your concerns. At Facetheory, we are committed to maintaining the high quality of our products while also adapting to the evolving market demands. While we strive to improve our packaging for sustainability and efficiency, we recognise that these changes can sometimes lead to disappointment. A frequent misconception is that we implemented this change to cut costs. In reality, the tubes are actually more expensive for us than glass jars. Thank you again for sharing your thoughts. If you have any further questions, don't hesitate to get in touch with our customer service team at help@facetheory.com. Thanks Facetheory Team

Posted 1 year ago

“Sehr gute Qualität”

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Posted 1 year ago

“Just started using this product but I can see improvement. It is early days but am happy with results”

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Posted 1 year ago

“J'utilise les produits depuis plus de deux ans suite aux conseilles d'une esthéticienne. Très contente et satisfaite de la routine matin et soir que j'ai mis en place. Ma peau est entretenue, hydratée et plus saine. Suite au changement de packaging, je comprends la démarche "RSE", en revanche je trouve que c'est moins facile d'utilisation.”

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Posted 1 year ago

“Fab service and products are fantastic. Have been using their products for years now and am super happy. Although I reside in Australia they arrive super fast. Always updating and upgrading their products which is fantastic as I have mature skin.”

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Posted 1 year ago

“As a late comer to Facetheory I just want to say that I'm glad my daughter gave me a tester for night cream from the range. My skin looks and feels like I have lost years from my face and I sleep better.”

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Posted 1 year ago

“I was a devotee of The Ordinary, but my alliance has now switched to Facetheory. Only used 2 products so far. The 15% azelaic acid serum for my rosacea (really helps a lot) and the 3% retinol cream. I used to get The Ordinary retinol, but that only comes in squalene which is an oil and no good under makeup. The Facetheory cream has a lovely orange fragrance. Too soon to tell whether it helps reverse my fine lines as retinol takes months to do its magic, but the nice formulation means I'm happily using it daily, so time will tell.”

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Posted 1 year ago

“Facetheory is one of the best skincare companies that has emerged in the last few years. Whatever your issue, there is a healing nurturing product to choose from to resolve your skin. The ingredients in Facetheory products are the best nature has to offer. They are a responsible company that cares about the environment by way of disposal of empty containers, slimming down the packaging is another brilliant way of caring for our earth. I have made the many products I have a permanent staple in my routine. Seriously if you want great skin then go no further.”

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Posted 1 year ago

“I am glad to have a facetheory products. My favourite is night serums they gave my sikn a new life because from long back I am suffering from blemishes. Night serum is really help with the combination is night cream.”

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Posted 1 year ago

“Yeah, sorry but I find the moisturiser is a bit thinner than I remember and I miss the jars. I’m almost 60 so I’m not expecting miracles. I am very disappointed in the tubes.”

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Posted 1 year ago

Hi Peter, Thank you for taking the time to share your feedback with us. I’m sorry to hear that our moisturiser's new packaging and formulation did not meet your expectations. We truly value your input, especially as a long-time customer. We understand that the texture and presentation of skincare products can significantly impact your experience. Your preference for the jar packaging is noted, and I will pass your comments along to our product development team for their consideration. In the meantime, if you would like, I can recommend some alternative products that might better suit your needs. We are committed to providing products that make you feel great, and your satisfaction is important to us. Just email our customer service team at help@facetheory.com and they are more than happy to help. Thank you once again for your feedback. If you have any other concerns or suggestions, please feel free to reach out. Thanks Facetheory Team

Posted 1 year ago

Facetheory is rated 4.7 based on 38,145 reviews