Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,144 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,144 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good quality products”

Helpful Report

(English) - Posted 1 year ago

“I've been using the products for a while now, and for me, these products are ideal. I don't want to do too many steps; I just want to keep it simple with my skincare routine. And the facetheory products are packed with good ingredients. My skin was already looking better after a week, and I've been getting nice compliments and even a bit more flirting.”

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Posted 1 year ago

“Je recommande les produits facetheory. Ils sont très et efficaces.”

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Posted 1 year ago

“Been using various facetheory products for over a year now. I have always struggled with breakouts but found skin products aimed at that problem were too harsh. Facetheory feels so gentle and my skin has never looked better. Treated myself to a full skincare regime this time and my skin definetly looks and feels smoother.”

Helpful Report

(English) - Posted 1 year ago

“I ordered the clarifying cleanser & amil whipped-C moisturiser. Very happy with both these products. As, someone who has tried high-end skincare like Medik8. I can say facetheory sells luxury skincare for a fraction of the price & their customer service is brilliant.”

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(English) - Posted 1 year ago

“Ce sont de bons produits”

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Posted 1 year ago

“Great company offering brilliant products. Love that there is such a great choice of cream cleansers, serums and face creams. I would highly recommend this company for anyone wanting great products that do what they say at a good price and are cruelty free.”

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(English) - Posted 1 year ago

“Je n’ai pas reçu ma commande”

Helpful Report

(Deutsch) - Posted 1 year ago

Bonjour Jade, Merci de nous avoir fait part de vos commentaires. Je m'excuse pour le retard dans la livraison de votre commande ; nous nous efforçons de garantir une expérience fluide à tous nos clients. Selon nos archives, votre commande a été livrée le vendredi 13/09. Si vous ne l'avez pas encore reçue, veuillez contacter notre équipe du service client à l'adresse help@facetheory.com, qui se fera un plaisir de vous aider davantage. Cordialement Facetheory Team L'équipe Facetheory

Posted 1 year ago

“Je ne les ai pas encore utilisés . Je vs tiens au courant .”

Helpful Report

Posted 1 year ago

Bonjour Sophie Merci pour la mise à jour ! J'apprécie que vous nous teniez au courant. Dès que vous aurez l'occasion de les utiliser, j'aimerais connaître votre avis et vos commentaires. Si vous avez des questions ou si vous avez besoin d'aide entre-temps, n'hésitez pas à contacter notre équipe du service client à l'adresse help@facetheory.com. Cordialement Facetheory Team

Posted 1 year ago

“I love face theory body creams. They are the best I have tried. On my 5th pot. Will continue to use.”

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(English) - Posted 1 year ago

“Ich habe meine Bestellung nach 2 Wochen immer noch nicht erhalten.”

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(Deutsch) - Posted 1 year ago

Hi Birgit, Thank you for sharing your feedback with us. I apologise for the delay in delivering your order; we strive to ensure a smooth experience for all our customers. According to our records, your order was delivered on Friday. If you haven't received it yet, please reach out to our customer service team at help@facetheory.com, and they will be happy to assist you further. Thanks Facetheory Team

Posted 1 year ago

“Habituée à la trétinoïne qui agit très bien sur les rides, j'ai tenté le rétinol qui est moins agressif pour la peau. Certes le résultat est plus lent, environ un mois pour avoir des résultats que j'obtiens avec la trétinoïne en une semaine, mais pas d’irritation et plus besoin d'ordonnance. Les effets sont similaires, teint éclairé, grain de peau affiné, visage rajeuni.”

Helpful Report

Posted 1 year ago

“Avant j’aurais donné le plus d’étoiles possible, sauf qu’avec le nouveau packaging les produits ressemblent plus à des produits pharmaceutiques tels que des crèmes pour soigner les hémorroïdes ou des verrues. Il est vraiment fade, laid et sans personnalité, à quoi ça sert d’acheter un produit qu’on aime si on est gêné de le sortir de sa trousse pour l'utiliser. L’extérieur compte tout autant.”

Helpful Report

Posted 1 year ago

Bonjour, Nous vous remercions sincèrement pour votre retour d'expérience détaillé. Votre avis est précieux et nous aide à améliorer continuellement nos produits. Nous comprenons votre déception concernant notre nouveau packaging. Notre intention était de créer un design épuré et moderne, mais nous entendons que cela ne correspond pas à vos attentes. L'esthétique est en effet importante, et nous prenons très au sérieux vos commentaires sur l'apparence de nos produits. Soyez assuré(e) que nous allons transmettre vos remarques à notre équipe de design. Nous cherchons toujours à trouver le juste équilibre entre fonctionnalité, élégance et personnalité dans nos emballages. Nous apprécions votre fidélité et espérons que la qualité de nos produits continuera à vous satisfaire malgré ce changement visuel. N'hésitez pas à nous contacter directement si vous souhaitez partager d'autres suggestions. Merci encore pour votre franchise. Votre satisfaction reste notre priorité. Cordialement, Facetheory Team

Posted 1 year ago

“This is the Goldilocks of acids! I struggle with adult acne and this is what my dermatologist suggested as a chemical exfoliant. Not too harsh, just right. So far so good!”

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Posted 1 year ago

“Great products from Great British company. I personally love their bath milk, it leaves my skin feeling super soft and moisturised but not greecy. Lots of choice and great quality 👌🏻”

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(English) - Posted 1 year ago

“I never got my product”

Helpful Report

(Deutsch) - Posted 1 year ago

Hi Sabi, I am sorry to hear that you have not received your order. It is always a priority to provide a seamless experience to our customers. Looking at your tracking, PostNord tried to deliver the parcel today, and it can now be picked up from a parcel shop. Please check the tracking on PostNord for more information. I have also asked our customer service team to send you the details via email. Thanks Facetheory Team

Posted 1 year ago

“Very pleased with my moisturiser and eye cream as usual.”

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(English) - Posted 1 year ago

“Envoie rapide et produits au top”

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Posted 1 year ago

“Love every single thing about my face cream. Get compliments on my skin with people asking what foundation I use and it's just the face cream with powder. Thanks”

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(English) - Posted 1 year ago

“I am really living this Azelaic Acid, I was honestly really hesitant to start using this because I’ve this past 1.5-2years I’ve started to develop rosacea and I’ve been trying a lot of products to try to reduce it, my skin has reacted to everything, I heard about Azelaic acid helping some people, so I thought I’d give it ago before going to any more drastic lengths and I’ve been having really great results, I’m going tot Ty the 15% when I run out of the 10% and see how that goes too, :)”

Helpful Report

Posted 1 year ago

Facetheory is rated 4.7 based on 38,144 reviews