Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 37,682 Reviews

95 %

of reviewers recommend Facetheory

4.7

Based on 37,682 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Tell us how Facetheory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Facetheory 5 star review on 4th January 2025

1913

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately the cleanser broke me out. I have used it only at night time and i got pimples. I have contacted the customerservice and they advised me to use it 4 to 6 weeks as my skin needs to adjust to the product. I am not sure if i will use it cause i did used the cleanser for about a week and it was horrible. I have stopped using it and the pimples are gone.”

Helpful Report

Posted 4 years ago

“Ob ich positive Erfahrungen habe wird die Zeit mit sich bringen aber der Geruch ist schon echt gewöhnungsbedürftig bis unangenehm. Gut dass er recht schnell aufhört 🙊”

Helpful Report

Posted 4 years ago

“Los productos demoran mucho en llegar, aun no he recibido mi orden”

Helpful Report

Posted 4 years ago

Lamentamos escuchar esto, alguien le escribirá para ayudarlo a localizar su pedido. Jamie

Posted 4 years ago

“Ich fand die super schnelle Lieferung einfach klasse. Leider kann ich über Produkten nicht so viel sagen, da ich noch keinen großen Unterschied gemerkt habe. Jedoch find ich bei dem Serum, dass man die Pipette nicht wirklich gut benutzen kann, da kommt kaum etwas Flüssigkeit.”

Helpful Report

Posted 4 years ago

“Not sure about this yet been using it for a week and I’ve broken out into spots. I don’t know if it’s this product or the other products in my regime. Not sure if I should stop using it or continue.”

Helpful Report

Posted 4 years ago

“Je viens de commencer ma routine pour peau grasse mais agréablement surprise pour le moment”

Helpful Report

Posted 4 years ago

“Depuis que je l’utilise j’ai de nouveaux boutons rouges hors période de règles. Ce qui n’est pas normal car d’habitude c’est seulement pendant la période des règles. Je pense que c’est ce produit qui cause des boutons . Est-ce que c une purge? Je ne sais pas mais je ne suis pas satisfaite du produit comme je le pensais . J’attends encore de finir le mois pour donner un avis Définitif.”

Helpful Report

Posted 4 years ago

“It’s unfortunate but after using these products for a week I have noticed patchy redness areas on my face. Everything o bought was for sensitive skin and I made sure it was fragrance free. The toner bottle lid is made of very poor material so when you go to put some on a cotton pad debris from the cheap lid also on it hardly ideal when your cleansing your face of dirt!”

Helpful Report

Posted 4 years ago

“I love FaceTheory as a concept but often the products dry out my skin, even the one for the most dehydrated skin... So something is going wrong there. Many products could be way less aggressive and perhaps more products for dehydrated skin. Another good addition would be to offer winter and summer products, as the seasons require different products. Love the vegan part, keep it up!”

Helpful Report

Posted 4 years ago

“Ich habe die Creme erst 14 Tage und melde mich gern wieder, wenn die Falten weg sind - - - - - ! ! ! ! !”

Helpful Report

Posted 4 years ago

“Had high hopes for this but unfortunately think I picked the wrong thing. Cleanser smells wonderful but my skin wasn’t so keen. No change with the moisturiser yet but will stick with it for a while longer.”

Helpful Report

Posted 4 years ago

“Ik had hoge verwachtingen, maar heb nog niet ontdekt wat er nu zo speciaal is aan de crèmes.”

Helpful Report

Posted 4 years ago

“You didn't send on my original address Next time please check the payers address and don't send on some random address I did get my product by calling the post office 😉 everything else is at facefactory fine.”

Helpful Report

Posted 4 years ago

“Je viens juste de recevoir les produits, et n'ai pas suffisamment de recul pour donner un avis.”

Helpful Report

Posted 4 years ago

“I received the products in a timely fashion. I've only been using them a week so I'm not really seeing any major difference yet.”

Helpful Report

Posted 4 years ago

“Really nicely formatted website and products came beautifully presented”

Helpful Report

Posted 4 years ago

“The cream I bought isn’t very good for dry skin, I would really need something heavier. This cream would be suited to a younger skin. The cream however, had a most wonderful natural fragrance, smooth and cooling.”

Helpful Report

Posted 4 years ago

“First time I have bought from them. I bought a face cleanser to remove makeup. It cleanses very well but not very good for eye makeup and it stings my eyes. Im going to have to buy a separate eye makeup remover.”

Helpful Report

Posted 4 years ago

“I've been using this for about a week n a half now and I haven't seen any difference I feel like its giving me more spots but I will try for at least another 2 weeks just to see if it will turn itself around and if not yet another waste of money to try and improve my skin. *sigh* What I do really like is the gel moisturiser it really is oil free and still leaves no dry skin, great.”

Helpful Report

Posted 4 years ago

“Ich habe eine sehr empfindliche Haut,habe paar Produkte ausprobiert,mir gefiel daran der cleanser für Mischhaut,die Augenpflege,leider habe ich die weiteren Produkte für Mischhaut nichr sehr gut vertragen,diese möchte ich auch zurückgeben”

Helpful Report

Posted 4 years ago

Facetheory is rated 4.7 based on 37,682 reviews