Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,223 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,223 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Tell us how Facetheory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really solid, good quality products at an affordable price.”

Helpful Report

Posted 2 years ago

“Très bon produit. Peau mixte à grasse.”

Facetheory 5 star review on 27th September 2023

Helpful Report

Posted 2 years ago

“Really like the products in terms of effectiveness, unfortunately everything I ordered has a horrible scent and for that reason I won't be purchasing any more.”

Helpful Report

Posted 2 years ago

Hi Thank you for your feedback and I am sorry to hear about your disappointment. This is quite unusual for our products, and I have asked customer service to get in touch with you via email. Thanks Facetheory Team

Posted 2 years ago

“Great products and impeccable customer service! 3 It's a shame though, there is only one delivery option to Poland, through the German and Polish postal service which is... not working. The delivery takes 2 weeks at least! And there are often additional issues with it.”

Helpful Report

Posted 2 years ago

“I ordered muslin face cloths which were rather good . However , the more expensive pro night cream i purchased was quick to irritate my face . I’d get morning redness. Would not get for even the slightest sensitive skin . My £25 practically wasted and it’s only 50ml.”

Helpful Report

Posted 2 years ago

Hi, We are so sorry to hear that you had a reaction. There are many elements that can increase sensitivity or cause irritation, and they differ from person to person. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks,

Posted 2 years ago

“Havent got the product its been about 2 weeks .”

Helpful Report

Posted 2 years ago

Hi, I am sorry to hear that you have not received your order. It is always a priority to provide a seamless experience to our customers, and we’re sorry we fell short. Please send us an email at help@facetheory.com and our customer service team will be able to look into this. Thanks Facetheory Team

Posted 2 years ago

“Just perfect. Price is very good for the quality. Each product is well packed for sending. I can recommend this brand.”

Helpful Report

Posted 2 years ago

“I have been very happy with their products and customer service I have received. The pore bright serum has significantly improved the condition of my skin.”

Helpful Report

Posted 2 years ago

“Amazing Products! The only products that have actually helped with my acne. I especially love the Glycolacsal solution and the azelaic acid!!”

Helpful Report

Posted 2 years ago

“I love this brand! For years I struggled with acne, and even after medication to sort the worst, nothing ever worked for longer than six months to keep it at bay. I have mainly oily skin with some dry patches so getting products that worked for me was really difficult. I started using Facetheory's moisturiser over a year ago and haven't had any issues since. Love this brand! Their customer service is top notch too.”

Helpful Report

Posted 2 years ago

“I received my order quickly and well packaged. I ordered the hylaronic acid serum to add to my skin care as I'm now 57 and on loads of medication and my skin is so dry. I add a few drops into my moisturiser and eye cream and really feel the difference. Will definitely order again”

Helpful Report

Posted 2 years ago

“I’ve used this skincare for 8 months! Beautiful products and would highly recommend”

Helpful Report

Posted 2 years ago

“I am using facetheory from 2 years. I am in love with the product. Before using the face theory my skim was acne prone. I have tried many products but I nothing was helping me. After using Facetheory oil control set. I have seen changes in a week. My acne was getting clear. My skin was started glowing. After that I am using face theory. Thankyou face theory❤️❤️”

Helpful Report

Posted 2 years ago

“Not sure why but the products dry my skin out. Unfortunately the products just don't suit my skin type.”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our customer service team is always on hand to offer advice on products and guidance tailored to your skin. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 2 years ago

“No adverse reaction. Only need a small amount so should last a while. Not sure about the smell but a great price if it works.”

Helpful Report

Posted 2 years ago

“I'm using the cream for about 2 weeks and I feel my skin seems glowing.”

Helpful Report

Posted 2 years ago

“Used various different brands that were a lot more expensive but did not see it feel the benefit s like I have from facetheory.”

Helpful Report

Posted 2 years ago

“Love the products and it's ethics. The packaging is fantastic too.”

Helpful Report

Posted 2 years ago

“I’ve been using the ocuwake dark circles cream without any noticeable change or effect. It just smells nice but all those debuffing lightening claims seem bogus”

Helpful Report

Posted 2 years ago

Hi, Thank you for your feedback. We recommend using the product for at least 4 weeks continuously to see any first changes. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory

Posted 2 years ago

“I’m new to Facetheory and came across them after using the Yuka app which is also brilliant! Facetheory’s products rank very highly. I like the simple packaging and gentle scents. After a couple of weeks of using the Vitamin C Cream Cleanser, Glycolscsal Solution, Hylafecta Serum, Regina C Moisturiset at night and Amil C Whip SPF30 during the day, my 55 year old skin looks great and hasn’t felt dry once which is unusual for me. I’m delighted!”

Helpful Report

Posted 2 years ago

Facetheory is rated 4.7 based on 38,223 reviews