Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,033 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,033 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“J'ai été décue de l'effet de la crème contour des yeux”

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Posted 2 years ago

Bonjour, Merci pour votre retour et je suis désolé d'apprendre que le produit n'a pas répondu à vos attentes. Pour certains problèmes de peau, il faudra au moins 4 semaines d'utilisation continue pour constater les premiers changements. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory

Posted 2 years ago

“Amazing products. Excellent quality, price and performance. I will be sticking to this brand indefinitely.”

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Posted 2 years ago

“I bought the whipped vitamin C cream and my skin absolutely loves it. I was looking for an affordable alternative to a very expensive brand and tried a lot of serums and creams to get the same result. But this one finally comes close. I have extremely sensitive skin (ginger life) so this is my new favorite ❤️”

Facetheory 5 star review on 29th August 2023

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Posted 2 years ago

“I love the Cera-C pore reducing toner..improves my skin's texture and pores a lot and mild to skin. So happy about it.”

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Posted 2 years ago

“Bought the eye cream and the toner which I really like, and have noticed a difference already.”

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Posted 2 years ago

“Overall this is a great product & with a nice texture but It's stronger than I thought, I used it for two weeks and it was great but on week three I broke out lots of small pimples even in places I never broke out before, I suspect I over exfoliated rather than a sudden purge, so proceed with caution.”

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Posted 2 years ago

“I have been using Facetheory since 2020 and I ship it from the UK to Australia because there is no comparison. I use the Ocuwake eye cream, Amil C Whip facecream, Clarifying Cleanser and Regenacalm Pro. The shipping is fast and the price in amazing for active ingredients like this! I also love the fresh fragrances and the branding is clean and simple. Absolutely love it and won't go anywhere else for skincare!”

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Posted 2 years ago

“Over the years I have tried lots of different face products and I must say Facetheoty is the best. I have used Facetheory for about 4 years now. I love it and won't be changing anytime soon.”

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Posted 2 years ago

“Its clean and cool”

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Posted 2 years ago

“Great fast service. Good quality product”

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Posted 2 years ago

“The products never arrived and were returned to the sender for some reason. Very dry & minimum response from the customer service to my refund request, not even sorry. Very disappointed. Never again.”

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Posted 2 years ago

Hi, I am sorry to hear that you have not received your order. It is always a priority to provide a seamless experience to our customers, and we’re sorry we fell short. I have asked customer service to check this for you and to get in touch via email. Thanks Facetheory Team

Posted 2 years ago

“Guten tag ja”

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Posted 2 years ago

“Nice light gel which absorbs quickly. Helps reduce shine particularly T-zone.”

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Posted 2 years ago

“J'ai pas encore reçu la commande”

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Posted 2 years ago

Bonjour Nous sommes désolés d'apprendre que votre commande n'est pas arrivée. Je comprends à quel point cela doit être frustrant pour toi. En regardant le suivi de la commande originale, il y a eu un problème avec l'adresse. Veuillez nous envoyer un e-mail à help@facetheory.com et notre équipe du service client pourra examiner cette question. Merci Facetheory

Posted 2 years ago

“The products really perform. My favorite is the azelaic acid serum and the Tranexamic acid serum”

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Posted 2 years ago

“Very efficient products.”

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Posted 2 years ago

“I am very happy and surprise by the efficacity. My skin IS soft and more younger”

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Posted 2 years ago

“C'est une très bonne crème pour le visage. Elle s'applique facilement et n'a pas de parfum ce qui est très bien. Je la rachète régulièrement.o”

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Posted 2 years ago

“As described. Love it”

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Posted 2 years ago

“After using many differents creams, serums and all you can imagine from many different brands, I tried FaceTheory and honestly it was like magic at the end of each bottle. I could see my hormonal acne and hyperpigmentation just fading away beautifully ! I'm very thankful to the brand that has VERY clear and vegan formulations (without parabens and many other bullshit ingredients you can find on many different brands, like phenoxyethanol, EDTA and others that are bad for our bodies and for the planet). I truly recommend the products that helped me : Lumizela A15, Exaglow S10 and the tonic lotions T2 and T6. After 3 months using Lumizela every single day it cleared my face almost completely, there are just some little spots that come and go with my periods, but my skin is finally getting better and now there are just some scars left. On my pictures you can see the first photo 3 months ago (May) and the second one now (August - taken during my periods!). Now that I started using Exaglow - less than one month ago - the hyperpigmentation is starting to fade even more. I recommend using T6 every morning after cleansing, and then Exaglow and Lumizela in alternate days, followed up by the supergel moisturizer M3 and sunscreen always! At night I also alternate 2 products from other brands using them with the tonic lotions from Facetheory. I use the T2 lotion followed by a 0,2% retinol serum in squalane, and on other days I use the T6 lotion followed by a BHA AHA serum, and at the end I use a more neutral moisturizer without many actives. This routine really changed my face after following it during more than one month. I recommend it!”

Facetheory 5 star review on 27th August 2023

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Posted 2 years ago

Facetheory is rated 4.7 based on 38,033 reviews