Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,012 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,012 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the products I have purchased from Facetheory Have started using small amounts at first and it certainly working on problematic areas. Skin has less blemishes and scars and pigmentation less noticeable Also I must add that customer service have been superb in answering questions on their products thus helping me chose what’s best for my skin Lastly service and delivery excellent”

Helpful Report

(English) - Posted 1 year ago

“Lovely and soft,fast service”

Helpful Report

(English) - Posted 1 year ago

“I love getting my skin care products from face theory. I have been using anti winkle creams since I was I my mid 20s and these are the best. I use the vitamin c cleanser and spf 30 face cream I also use the night cream from facetheory as well. I won’t use anything else”

Helpful Report

(English) - Posted 1 year ago

“Tolle Produkte, für meine empfindliche Haut genau das richtige, vertrage bisher alle Produkte, auch über längere Zeit. Absolut empfehlenswert, zwar nicht ganz günstig aber jeden Cent wert.”

Helpful Report

(English) - Posted 1 year ago

“Enjoying it”

Helpful Report

(English) - Posted 1 year ago

“I bought FaceTheory products in 2020 for the first time. At that time I already loved the results and was very happy. I’m buying again for a second time, and I’m happy that it still works amazing on my skin. Definitely I’ll buy again many times because it’s one of the few brands that I actually see a difference on my skin. The new packaging is pretty nice, but I only didn’t like so much the cleanser packaging - I think the previous glass container was more practical.”

Helpful Report

(English) - Posted 1 year ago

“Great customer service. Use FT products all the time. When trying new products if don't like them they refund.”

Helpful Report

(English) - Posted 1 year ago

“Very good service. Sale assistance give me advice about siutable cream for my skin .”

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(English) - Posted 1 year ago

“Bonjour, Les produits sont très bien. Mais le délai de livraison n'était pas celui annoncé : 3 semaines !”

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(English) - Posted 1 year ago

“Love the product. Dislike the tubes(and associated grey slime) si sadly will not be buying again.”

Helpful Report

(English) - Posted 1 year ago

“Easily my favourite skincare brand. They have great quality and effective products that are really good value for money. I love that they’re always trying to improve their sustainability and reduce waste from their packaging. The vitamin c and retinol serums are some of the best I’ve tried, and far better value for money than a lot of alternative brands IMO. The customer service has always been excellent, for example when I ordered a foundation that turned out to be the wrong shade for me, they simply sent me a new shade completely free of charge!”

Helpful Report

(English) - Posted 1 year ago

“I really enjoyed using the azelaic acid 15%. Best consistency ever, does not pill and does not irritate my sensitive skin. Easy to layer on other skincare actives. I have tried many azelaic acid products and this one is a winner”

Helpful Report

(English) - Posted 1 year ago

“As always the products are amazing. I now only use your body products as they leave my skin super soft and smooth. Tried foundation this time and is just perfect. I normally use Charlotte tilbury but will definitely be using this one from now on. Had some lovely comments”

Helpful Report

(English) - Posted 1 year ago

“Ormai sono anni che compro prodotti Facetheory e mi sono sempre trovata benissimo. Ottimi prodotti ad un prezzo onesto. Ottima scelta.”

Helpful Report

(English) - Posted 1 year ago

“Produits de qualité”

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(English) - Posted 1 year ago

“I've used a few Facetheory products and have liked them all, not least the recyclable and minimal packaging. When I had a small problem with one product it was quickly replaced - impressive customer service. All tip top.”

Helpful Report

(English) - Posted 1 year ago

“Fantastic creams and products I use them now for a few years”

Helpful Report

(English) - Posted 1 year ago

“J’ai bien de recevoir mon produit que j’ai commandé le 30/102024, de coup c’est trop tôt pour savoir le valeur,j’ai mis quatre étoiles,car j’ai reçu trop tard.”

Helpful Report

(English) - Posted 1 year ago

“Great product. See a difference already after a week, no irritation, skin is glowing 10/10”

Helpful Report

(English) - Posted 1 year ago

“Very pleased overall! The pricing is remarkable, I love the packaging and vibe the product feels amazing on my skin. The ClariCleanse AHA & BHA Exfoliating Cleanser is lightweight but cleans really well with out leaving any residue feeling. Supergel Oil-Free Moisturiser is one of my favorite moisturisers because of it's light on the skin and I don't feel it throughout the day. I wish it had a scent but I get why it doesn't. I wouldn't hesitate on this stuff. This has replaced my innisfree products”

Helpful Report

(English) - Posted 1 year ago

Facetheory is rated 4.7 based on 38,012 reviews