Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,039 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,039 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Facetheory is one of the few companies that put effort into producing eco-friendly products by reducing plastic packaging and making sure their ingredients are sustainable. I am really glad I found them and can make a (small) change by purchasing more environmentally-thoughtful skincare. Moreover, their customer service is great. They are quick to reply and very helpful.”

Helpful Report

Posted 3 years ago

“products are exceptional and love the glass jars and bottles”

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Posted 3 years ago

“Love Facetheory products and the positive “can do” attitude of the staff.”

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Posted 3 years ago

“Sehr guter und entgegenkommender Kundenservice!”

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Posted 3 years ago

“Les formulations sont top même le retinol est très bien toléré j’ai déjà des résultats au bout d’un mois ( serum anti taches serum booster collagène regena ceraquench nettoyant vit c et huile nettoyante) je dois juste ajouter de l’hydratation derrière car j’ai la peau très sèche de base”

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Posted 3 years ago

“Lovely company and good products. I quickly became a fan. When a product did not work for my skin they got me a replacement. The prices are oke especially if you wait for the sales.”

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Posted 3 years ago

“Haven't been using long but so far so good. Have to give it time as have rosaca and very sensitive.”

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Posted 3 years ago

“Brilliant products that work”

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Posted 3 years ago

“All the products I have tried have been excellent. The quality is unbelievable especially for the price. I love that it’s all cruelty free. Recently I ordered the wrong shade of foundation so I emailed them to change and within a few days they sent me another shade fee of charge.”

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Posted 3 years ago

“Excellent products the best I have used for my skin”

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Posted 3 years ago

“No e recibido mi pedido Lo realice la fecha 19/12/2022 No e recibido ni un mensaje de el estado ni se cuándo va llegar ..”

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Posted 3 years ago

“I purchased the daily and night moisturiser and im really happy with them ,lovely rich smelling cream and make my skin so soft and hydrated ,i will definitely be buying more products .”

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Posted 3 years ago

“Very quick service and lovely products.”

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Posted 3 years ago

“So far so good. I enjoy the products. Love the textures . My favourite one is the lavender night cream. Just gorgeous”

Facetheory 5 star review on 23rd December 2022

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Posted 3 years ago

“The only skincare brand that actually helped me”

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Posted 3 years ago

“I order parcel to Netherlands at the 25th of November, now is 22th of December and I still haven’t got it. Previous parcel was delivered in 2 weeks. But the products are good.”

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Posted 3 years ago

“Firstly, they're Leaping Bunny cruelty free which is the best of the best, Secondly, they offer a 365 day money back guarantee so if you don't like any product you can easily send it back for a refund, Thirdly, all of the products I've bought have actually been as good as they've described! I was surprised because I didn't even know my own skin type but after a quick quiz I've got some really great products that work better then I expected!”

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Posted 3 years ago

“Malheureusement j'ai pas pu avoir mon produit à cause de la société de livraison qui s'occupe des colis en France 😏”

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Posted 3 years ago

“Ich habe meine Bestellung nicht erhalten!”

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Posted 3 years ago

“Lovely products, great customer service”

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Posted 3 years ago

Facetheory is rated 4.7 based on 38,039 reviews