Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,228 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,228 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love all the products. I indulged in a range for mature skin. The glycolacsal solution is excellent for exfoliating and the hyflecta and polypep collagen boosting serums are excellent for dry winter faces. Too early to say if Regnacalm serum will repair the ravages of time but fingers crossed! Love the relaxing night cream.. super rich so only a tiny amount needed, same with Amil C-Whip. All products excellent value and quality. I'm now your devoted fan 😉💖 ( oh, and the Vitamin C cleanser is outstanding 🥰).. I'm going to need a bigger bathroom cabinet! See pic”

Facetheory 5 star review on 1st February 2023

Helpful Report

Posted 3 years ago

“Love these products! Great quality, price and nice packaging.”

Helpful Report

Posted 3 years ago

“Since I was a teenager, I have struggled with redness, bumpy forehead and angry pimples that have always left marks. My skin is also thin and sensitive and you can see small superficial blood vessels on my face (especially when I'm not wearing make-up.) It has felt difficult because it has affected how I look at myself and how I feel about myself. So much overthinking about my skin that it had given me anxiety and I had also tried so many different skin care brands hoping to improve my skin. Sometimes it got a little better, but then it got even worse. It's really hard to find what can work and it takes a while for the skin to get used to new products. If you have finally found something that seems to work, you must continue with it in order to draw a conclusion. I have been using facetheory products for about a year now and I started getting used to the products slowly. Their products are, among other things, vegan, paraben-free and contain powerful activities. So, my skin has improved so much during this time. Less red, clearer skin and acne marks are clearly reduced. Even the knots on the forehead are almost completely gone! I can now go without makeup and actually feel comfortable in it, which I didn't think was possible. I felt very bad about my skin and I know a lot of people do. But, what people should not forget is that your appearance says absolutely nothing about who you are. It doesn't define who you really are. There is help for problem skin, it may take time but it is worth it when you have finally found the right skin care. I love facetheory.”

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Posted 3 years ago

“Very happy with all products.my daughter also uses face theory products... and she is hard to please! Will definitely be reordering”

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Posted 3 years ago

“Desde que descubrí la marca hace año y medio no he vuelto a utilizar otro producto en el rostro. La calidad de los productos es muy buena y el precio muy competitivo. Notas resultados desde los primeros usos. Nunca había tenido tan bien la piel y había probado muchísimas otras marcas. Los recomiendo sin ninguna duda.”

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Posted 3 years ago

“Le site est facile à utiliser, néanmoins j'ai reçu mon colis tardivement. La livraison s'est mal déroulée. Pour le moment je n'ai pas de résultats , je suis extrêmement déçue.”

Helpful Report

Posted 3 years ago

Bonjour, Il est toujours prioritaire d'offrir une expérience fluide à nos clients, et nous sommes désolés d'avoir échoué. J'ai transmis vos commentaires à notre équipe d'expérience. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et que vous ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Facetheory Team

Posted 3 years ago

“Habe meine Bestellung nicht bekommen”

Helpful Report

Posted 3 years ago

Hi Es tut uns leid zu hören, dass Ihre Bestellung nicht eingetroffen ist. Ich verstehe, wie frustrierend das für Sie sein muss. Wir hatten nicht beabsichtigt, dass dies geschieht, aber Kuriere haben immer noch einige Verzögerungen aufgrund von Covid und anderen nationalen und internationalen Ereignissen. Wenn Sie sich die Sendungsverfolgung der ursprünglichen Bestellung ansehen, ist sie jetzt zur Lieferung bereit. Nochmals, viele Entschuldigungen für die Verzögerung. Vielen Dank Facetheory-Team

Posted 3 years ago

“Wouldn't use anything else on my face love these products”

Helpful Report

Posted 3 years ago

“Very good quality”

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Posted 3 years ago

“Holy WOW: excellence in Customer Service that seems to have disappeared since the Mom & Pop shops. I facepalmed and sent my friends' New Baby gift to their old address. Approached facetheory because of how kind and efficient they'd been when I made my Order in the 1st place and asked if there was ANY way that my fluff-up could be rectified. Patiently and promptly, facetheory Customer Service helped me out, never with any awkward feelings or difficulty. And this, my friends, is how you create a Lifelong Customer. Fantastic introduction to a company, seriously.”

Helpful Report

Posted 3 years ago

“Facetheory skincare products are so lovely they make my skin feel so good. Definitely will be ordering again. Loving my skin”

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Posted 3 years ago

“I just start using the products, which my daughter recommended for me, but I don’t see the results yet.”

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Posted 3 years ago

“Rien à dire au niveau des produits, mais une livraison très longue plus de 10 jours sans suivi après plusieurs échanges avec vos services une fois en français puis en anglais très compliqué !”

Helpful Report

Posted 3 years ago

Bonjour Nous sommes désolés d'apprendre que votre commande n'est pas arrivée. Je comprends à quel point cela doit être frustrant pour vous. Nous n'avions pas l'intention que cela se produise, cependant, les coursiers connaissent encore des retards en raison d'autres événements nationaux et internationaux. Veuillez contacter le service client via help@facetheory.com et nous vous aiderons pour tout problème de livraison. Facetheory Team

Posted 3 years ago

“I always use Face Theory products. They are my go-to skincare brand now. Vegan, cruelty free, doesn’t irritate my sensitive skin, lasts ages and targets all the problem areas. Highly recommend!”

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Posted 3 years ago

“Les délais de livraison sont très longs et ne correspondent pas aux délais que vous précisez dans le mail qui est de 5 jours ouvrés. Je suis encore de tester les produits. Pour le moment la texture, l’odeur et la quantité sont très bien. La crème à l’acide glycolique est très économe. Une noisette suffit pour l’étaler sur une bonne partie du corps.”

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Posted 3 years ago

“I got the moistures which is really good and would definitely recommend. I also got the foundation which I was really disappointed in it doesnt go on well at all, isnt great coverage and leaves a really wierd texture”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 3 years ago

“Really lovely products and reasonable prices. Very sustainable packaging. Absolutely great for my skin.”

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Posted 3 years ago

“Great products that I have been using for over a year now. Very nice customer service and shipping too”

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Posted 3 years ago

“Kabin.adhikari@hotmail.com Kindly email or call in 07872472051 to get review about cream.”

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Posted 3 years ago

“È la seconda volta che lo ricompro perché è il prodotto che mi ha risolto il problema di acne, nonché il primo che il servizio clienti di facetheory mi ha consigliato! Ottimo!”

Helpful Report

Posted 3 years ago

Facetheory is rated 4.7 based on 38,228 reviews