Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,146 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,146 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Look forward to seeing my results”

Helpful Report

Posted 2 years ago

Hi Ayesha, Thank you for your feedback. We recommend using the product for at least 4 weeks continuously to see any first changes. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory

Posted 2 years ago

“Produits de bonne qualité. Par contre la livraison est très lente: Il faut compter au moins 3 semaines pour les recevoir.”

Helpful Report

Posted 2 years ago

“I’ve been looking for good skincare products for a while but as someone who has never been great at keeping up a good skincare routine have never stuck to a single brand. The facetheory products have been a game changer for me!! I absolute love how gentle the products feel on my skin and my face genuinely looks brighter and healthier. I now use multiple products from here and will definitely continue to do so.”

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Posted 2 years ago

“Wonderfully moisturising. I chose the scent free version and it was really gentle on my skin. Quick postage and delivery too. Highly recommended!”

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Posted 2 years ago

“My product was open and had leaked and I sent an email with a picture but never heard anything back to make this right.”

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Posted 2 years ago

Hi, It is always a priority to provide a seamless experience to our customers, and we’re sorry we fell short. Unfortunately there are unexpected delays with stock to be delivered to our EU warehouse. I have passed on your feedback to our experience team. We can see here that a member of our team attempted to assist you with your issue. I have requested that they reach out to you again via email. Facetheory Team

Posted 2 years ago

“Très satisfaite. Meilleur rapport qualité prix”

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Posted 2 years ago

“Je ne vois pas encore de résultat sur ma peau jusqu'ici avec vos produits”

Helpful Report

Posted 2 years ago

Bonjour Nous sommes désolés que ce produit ne vous convienne pas. Nous avons une garantie de 365 jours - envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory

Posted 2 years ago

“J’adore ce site. Depuis que je l’ai découvert il y a quelques années, je ne peux plus me passer de leurs produits qui sont excellent.”

Helpful Report

Posted 2 years ago

“I love this company and their products. I have been using the Glycomide Body Cream B1 for three years because it’s so good and I’ve got my sisters hooked on it too.”

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Posted 2 years ago

“Really good product!!”

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Posted 2 years ago

“Brilliant products and customer service. They respond to queries quickly, give in depth product advice and if ever there’s an issue, it is quickly resolved. I’m a very happy customer and recommend FaceTheory to all my friends.”

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Posted 2 years ago

“Adding face theory products into my skincare routine has completely transformed my skin. It’s clear, smooth and less susceptible to breakouts and clogged pores. I use the Hylafecta serum followed by either the Amil C-Whip with spf or the Relaxing Night Cream depending on time of day. 10/10 would recommend them all.”

Helpful Report

Posted 2 years ago

“Excellent les produits achetés me vont à la perfection.”

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Posted 2 years ago

“At last, something that actually works!”

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Posted 2 years ago

“I’ve used these products on and off for years now and they definitely work for me better than other brands. I got my new order about 2 weeks ago and already my skin is less bumpy and not had any new breakouts. I’m using the cleanser, glycolacsal solution and ceraquench renewal cream, all good however my skin does feel a little oily.”

Helpful Report

Posted 2 years ago

“Great product used it for a while, delivery quick. No problems at all”

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Posted 2 years ago

“Produit de qualité Efficace Avec des compositions surs Je n’ai pas trouver d’equivalent sur le marché”

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Posted 2 years ago

“Love this cream. Goes a long way and protects me during sunny days too. Gorgeous smell!”

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Posted 2 years ago

“Lovely products. My skin is responding really well to them. I started off with the basics, just cleanser (which I particularly love) and day and night moisturiser! So far fantastic!”

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Posted 2 years ago

“Livraison rapide, produits agréables, dans l'attente du long terme mais je recommande !”

Helpful Report

Posted 2 years ago

Facetheory is rated 4.7 based on 38,146 reviews