Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,012 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,012 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Facetheory! especially The Exaglow, now called Serum Glow C with 5% Tranexamic. Is the only product that has help me to get rid of my melasma almost completely.”

Helpful Report

(English) - Posted 1 year ago

“1) Didn’t receive your product? No, I didn’t receive my products yet. I have bought from you before and everything went well. This is the second time I am buying from you. The order has not arrived. It is showing that it has been delivered but the products have not been delivered. 33872411202053105. I would like to know what you can do. You sent me the number that I already have and that does not help at all. You don't answer the phone. Please call me. 5614802734”

Helpful Report

(English) - Posted 1 year ago

“Bought the moisturiser as it seemed to have some nice ingredients. It’s a light cream and sinks in over the serum very easily. I top it with Sun Protection cream. It has a very light if hardly a perfume at all.”

Helpful Report

(English) - Posted 1 year ago

“I love Facetheory products and support. However, the new packaging is not good. Creams and serums oxidize the metal packaging and I endup with gray color on my face cream+metal. Also the lids are small and hard to hold in hands especiually when your hands are creamy. Otherwise my skin feels fantastic after facetheory products.”

Helpful Report

(English) - Posted 1 year ago

“Having bought Clarins serum for years at a high price I decided to look for something else. My friend recommended this product and I am very happy with it. My skin feels plumper and smoother since using.”

Helpful Report

(English) - Posted 1 year ago

“Produit très efficace et économique. Merci !”

Helpful Report

(English) - Posted 1 year ago

“Good value and service”

Helpful Report

(English) - Posted 1 year ago

“Very good for oily skin”

Helpful Report

(English) - Posted 1 year ago

“Bit early to tell after a few days! Seems ok but smells rather strongly of smoky bacon!”

Helpful Report

(English) - Posted 1 year ago

“Bonjour, Je n’ai pas reçu mes produits :( J’adore votre marque et je connais bien l’efficacité de vos produits, je ne jure que par ça mais j’attend toujours ma commande. Je n’ai pas réussi à trouver comment vous prévenir sur votre site. Pour le coup, c’est un défaut à résoudre, il n’y a pas d’accès SAV.”

Helpful Report

(English) - Posted 1 year ago

“I am 28 and I have suffered with adult acne for 4 years now. My active spots have calmed a lot but I am left with a lot of red scaring. I have spent a lot of money on Microneedling, chemical peels & skincare products but never really seeing the results I wanted. I have only been using face theory for 3 weeks and I have been astonished that my spots started clearing over night & my red scaring is going down bit by bit everyday. I have never used products before that have instantly had such an effect and I’m not embarrassed leaving the house with no makeup, just from 3 weeks of using these products. I am excited to see what the results will be in a few months. I bought; 1) AHA & BHA exfoliating cleanser mandarin (makes my skin feel so soft & fresh), 2) Replenamist Hydrating Toner 3) Blemicalm Azelaic Acid serum, 4) Retinol Firming Moisturiser 0.2% & 5) Glow-C Daily Moisturiser SPF 30. I bought this all in a bundle and cost me £61 which is amazing for 5 products. I can’t recommend these products enough, I will be sticking to these religiously morning & night.”

Helpful Report

(English) - Posted 1 year ago

“Produits de qualité, avec un très bon rapport qualité-prix. Et chose importante à mes yeux : non testés sur les animaux et approuvés par la Peta.”

Helpful Report

(English) - Posted 1 year ago

“Ce sont vraiment des produits de qualité! Ma peau est sensiblement différente!!”

Helpful Report

(English) - Posted 1 year ago

“Produits très satisfaisants”

Helpful Report

(English) - Posted 1 year ago

“Just started using this. So far so good but can't give a proper review on the products just yet as I haven't used it long enough to see results. The delivery was good and well packaged and information for each product was great - easy to find and read and lots on each one.”

Helpful Report

(English) - Posted 1 year ago

“After trying numerous products, I've finally found one that truly works for me. I purchased the plumping serum, face moisturizer, and the double glow scrub. To be honest, I'm not fond of the smell of the scrub and the moisturiser, but the results are incredible. Initially, I didn't notice the glow, but my colleagues at work began asking what I was doing differently because my skin looks so radiant. I highly recommend Face Theory; their products really deliver results!”

Helpful Report

(English) - Posted 1 year ago

“Prodotti eccezionali”

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(English) - Posted 1 year ago

“I love Facetheory products but I finally got some of the products in the new packaging and they are a nightmare! These new bottles/tubes don't stand. Some can't be easily open ie the foil cover pierced, it's suggested you use a toothpick. It feels like not one person handled any of these products before they went into production.”

Helpful Report

(English) - Posted 1 year ago

“Great products. I have been a customer for some time and am very happy with everything purchased. Will continue to be a customer.”

Helpful Report

(English) - Posted 1 year ago

“Great company. Fast delivery. Thanks”

Helpful Report

(English) - Posted 1 year ago

Facetheory is rated 4.7 based on 38,012 reviews