Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,012 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,012 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whenever I need a bottle of Rosehip, I always get mine from Face Theory! The size of the bottle makes it amazingly good value for money and it’s cold pressed so smells amazing! Highly recommend”

Helpful Report

(English) - Posted 1 year ago

“I really like cosmetics, but it's a shame that you changed the appearance of the packaging, now it's much harder to distinguish which cream is which, you need to read carefully.”

Helpful Report

(English) - Posted 1 year ago

“Sorry but I’m not a huge fan of the newly rebranded products and packaging. I really liked products as they were, shame it has changed and not for the better. Gone are the glass jars, so Much easier than the new pump ones, nothing left behind.”

Helpful Report

(English) - Posted 1 year ago

“I love facetheory products! They make my face feel wonderful! They don’t take away the fine lines away as much as I would like! I’m not a massive fan of the new packaging as I personally found the old packaging easier when in a rush as I knew what colour did what. However, saying that it does look more expensive so it’s just personal preference with the colour association.”

Helpful Report

(English) - Posted 1 year ago

“The Polypep Collagen Boosting Serum S8 PRO seems to be very good for my dry to normal skin. I like the texture and it seems better if I mix it with my moisturizer. The bottle has a tiny ring on the top so you dont spill as you pull the pipette. I love it!”

Helpful Report

(English) - Posted 1 year ago

“All perfect”

Helpful Report

(English) - Posted 1 year ago

“I bought the neck serum and it’s fantastic. Will definitely buy again .”

Helpful Report

(English) - Posted 1 year ago

“I have been a fan of Facetheory for about 6 years now. I love the formulas and the shopping process. I also share the philosophy of the company and the price ranges (I dont believe that more expensive is better always!)”

Helpful Report

(English) - Posted 1 year ago

“Great product great service”

Helpful Report

(English) - Posted 1 year ago

“Mi aspettavo di più sinceramente per il costo che ho speso Lo uso 3 volte al gg avvolte anche 4 ma non ci sono risultati peccato”

Helpful Report

(English) - Posted 1 year ago

Ciao, Grazie per il tuo feedback sul nostro I tempi per vedere i risultati dell'olio di squalano variano molto tra gli utenti. Mentre alcuni segnalano miglioramenti nell'idratazione e nella consistenza della pelle entro pochi giorni, altri suggeriscono che benefici significativi, come gli effetti anti-invecchiamento, potrebbero richiedere diverse settimane o addirittura mesi di utilizzo costante. Due settimane di utilizzo, come hai sperimentato, potrebbero non essere sufficienti per tutti per notare cambiamenti sostanziali. Cordiali saluti, Team Facetheory

Posted 1 year ago

“I needed to replace my face cloths and decided to source an ethical and environmentally conscious product. I’m really pleased with the quality and would certainly recommend.”

Helpful Report

(English) - Posted 1 year ago

“The Face theory SPF30 is easy to use smooths into the skin nicely and does not leave a white film behind. Good for sensitive skin.”

Helpful Report

(English) - Posted 1 year ago

“Sto usando il prodotto da poco quindi i risultati non sono decisivi ma sono molto soddisfatta dell’acquisto 😍😍😍”

Helpful Report

(English) - Posted 1 year ago

“Love all Facetheory products. Have used them for years now and I am very happy.”

Helpful Report

(English) - Posted 1 year ago

“Great product but only 4 stars because I prefer their old packaging! So hard to get it all out of the new packaging and doesn’t last me as long :(”

Helpful Report

(English) - Posted 1 year ago

“I don’t like the new packaging and the night cream is nothing like the old product. I may have picked one that didn’t have any smell but it isn’t very pleasant. The old night cream was brilliant. Sorry guys this doesn’t work for me.”

Helpful Report

(English) - Posted 1 year ago

Hi Rachel, Thank you for your honest feedback regarding our new packaging and night cream. We are sorry to hear that the Peptide Firming Night Cream did not meet your expectations and that you do not find the new product to be as good as in the previous packaging. We will pass on your feedback on to our product development team. It is important to us that our customers are happy with what they receive and we will continue to evaluate your comments. If you have any further suggestions or would like to discuss your experience further, please do not hesitate to contact us at help@facetheory.com. Your satisfaction is our priority. Thank you again for your honesty. Thanks Facetheory Team

Posted 1 year ago

“Still hasn’t arrived”

Helpful Report

(English) - Posted 1 year ago

Hi Holly, Thank you for reaching out and sharing your concern about your order. We completely understand how frustrating it can be to wait for a delivery. While we strive to ensure timely shipping, various factors can occasionally affect delivery times. Your order has been cleared by customs yesterday and we would expect to be delivered in the next few days. If you need further assistance or have any specific questions, please don’t hesitate to contact our customer service team at help@facetheory.com. We're here to help! Thanks again for your feedback. Best regards, Facetheory Team

Posted 1 year ago

“I really like these products. Only wish they didn’t get rid of the tiny glass jars that some facial lotions use to come in. The quality of the product was better in glass.”

Helpful Report

(English) - Posted 1 year ago

“I am very impressed with the quality of products in my facetheory order. I've got sensitive skin, but have had no reactions thus far. I really enjoy the gel moisturiser and the regenacalm serum. I'm going to give a couple of weeks to adequately review the peptide eye cream. I've got two retinol serums as well and am currently started on the lower percentage one. I'm very relieved to have experienced no reaction to this. I've had some severe reactions in the past that needed intervention. Delivery was swift and the prices on sale were good.”

Helpful Report

(English) - Posted 1 year ago

“I love this company, excellent products and prices”

Helpful Report

(English) - Posted 1 year ago

Facetheory is rated 4.7 based on 38,012 reviews