facetheory Reviews

Name: facetheory
Address: 145-147 St John Street, London
Rating: 4.71

4.7 Rating 36,449 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 36,449 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

145-147 St John Street
London
EC1V 4PW

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facetheory 5 star review on 29th April 2024

Victoria Navarro

facetheory 5 star review on 24th April 2024

Mrs S McNab

facetheory 5 star review on 18th April 2024

Esther Farat

facetheory 5 star review on 5th April 2024

Rachel Youds

facetheory 5 star review on 28th March 2024

Danijela Culi

1904

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m sure it’s a good product, but the pipet doesn’t work so I can’t actually use it”

Helpful Report

Posted 1 year ago

Hi, We would be happy to assist you with this. Please send us an email at help@facetheory.com and we are happy to help. Thanks Facetheory Team

Posted 1 year ago

“Des produits ne Bon pas avec une petite de peau et ça agresse ma peau”

Helpful Report

Posted 1 year ago

Bonjour Nous sommes désolés d'apprendre que vous avez eu une réaction. De nombreux éléments peuvent augmenter la sensibilité ou provoquer des irritations. Par exemple, il peut s'agir d'un ingrédient spécifique de la formule auquel vous êtes allergique ou d'un ingrédient actif tout simplement trop puissant pour votre peau. Parfois, ce sont d'autres produits utilisés en même temps, ou même des facteurs externes/environnementaux. Nous avons une garantie de 365 jours - envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci, Facetheory

Posted 1 year ago

“Bonjour, J’ai passé une commande en août et à ce jour je n’ai toujours pas reçu mon colis. Ça fait plus d’un mois donc je vous demande le remboursement de ma commande. Je vous remercie.”

Helpful Report

Posted 1 year ago

Bonjour Désolé d'apprendre que vous n'avez pas encore reçu votre commande. Il est toujours prioritaire d'offrir une expérience fluide à nos clients, et nous sommes désolés d'avoir échoué. J'ai demandé au service client de vérifier cela pour vous et de vous contacter par e-mail. Merci, Facetheory

Posted 1 year ago

“over hyped, none of the products are upto mark. vitamin c moisturizer stays on skin, does not absorb and piles up Vitamin C - cleanser is OK, did not see any major benefit but it does cleanse skin and do not make it dry”

Helpful Report

Posted 1 year ago

Hi Thank you for your feedback and I am sorry to hear about your disappointment. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“My parcel has not arrived, its been a week.”

Helpful Report

Posted 1 year ago

Hi Tjaša, Sorry to hear that you have not received your order yet. I have asked customer service to check this for you and to get in touch via email. Thanks, Facetheory Team

Posted 1 year ago

“Feels nice but peels off my face and looks like dry skin! Not buying again”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“Le packaging est très épuré, le parfum des produits restent discrets mais sont très agréable. Cependant pour ce qui est de l'efficacité des produits je ne constate rien... Aucune des promesses des produits n'est respecté me concernant, et ayant testé beaucoup produits de gammes différentes je suis extrêmement déçue. Dommage”

Helpful Report

Posted 1 year ago

Bonjour Merci pour votre avis. Notre politique de retour vous donne la tranquillité d'esprit lorsque vous essayez Facetheory. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et que vous ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory Team

Posted 1 year ago

“The item was not packaged properly and the text on the container was blurred for some reason. I will be returning this cream.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. Sometimes packages can be damaged in transit, it is a rare occurrence and I will pass on your feedback. I have forwarded this to our customer service team who will be in touch with you via email. Facetheory Team

Posted 1 year ago

“Je n'ai pas eu d'amélioration, ni diminution de mes tâches brunes et blanches sur mon visage suite à mes cicatrices d'acnés. Déçu”

Helpful Report

Posted 1 year ago

Bonjour Merci pour votre avis. Nous vous recommandons d'utiliser le produit pendant au moins 4 semaines en continu pour voir les premiers changements. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et que vous ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory

Posted 1 year ago

“Produits très gras ne pénètre pas dans la peau. Horreur !!!”

Helpful Report

Posted 1 year ago

Salut, Merci pour votre commentaire et je suis désolé d'apprendre que le produit n'a pas répondu à vos attentes. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et que vous ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Facetheory Team

Posted 1 year ago

“I have been using the Lumizela A15 Serum, for about 2 weeks, at the moment not too impressed, as my rosacea redness has got worse, I use the serum once a day at night time, any suggestions?”

Helpful Report

Posted 1 year ago

Hi Joan. Thank you for your company review. You could try to reduce the usage to just once a day or every 2 nights and see if it gets better. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“Ich bin nicht zufrieden mit den Produkten, die ich gekauft habe und bitte Sie um eine Rückerstattung der Kosten für das Retinol Öl und das Salzpeeling. Mit freundlichen Grüßen Zelal Ildiri”

Helpful Report

Posted 1 year ago

Hi Vielen Dank für Ihr Feedback und es tut mir leid, von Ihrer Enttäuschung zu hören. Ich habe den Kundenservice gebeten, sich per E-Mail mit Ihnen in Verbindung zu setzen. Bei zukünftigen Fragen kontaktieren Sie uns bitte über help@facetheory.com. Vielen Dank Facetheory Team

Posted 1 year ago

“Al momento dell’acquisto (giorno 30 marzo) risultavano disponibili i prodotti da me scelti, ma solo dopo un mio sollecito mi è stato detto che c’era un ritardo a causa di scorte insufficienti. In seguito, sempre dopo un mio sollecito mi è stato detto che una crema contorno occhi ocuwake non era disponibile e che dovevo aspettare lo stock. Arriviamo al 14 aprile, sempre dopo un mio sollecito mi viene detto che la crema non è disponibile, allora scelgo quella con la versione non profumata per spedire al più presto l’ordine. Il 16 aprile non era ancora partito l’ordine, in quanto giorno festivo, senza essere avvisata. Il 20 aprile dopo un altro mio sollecito, mi viene detto che la crema senza profumazione che sostituiva l’altra è esaurita e che tornerà disponibile il 25 aprile quando giorni prima mi avevano detto che era disponibile. In ogni caso il 21 parte l’ordine è mi arriva un prodotto danneggiato, mi hanno subito rimborsato i soldi. Purtroppo però devo dire che non sono per nulla soddisfatta, mi hanno fatto acquistare i prodotti e poi non fanno partire l’ordine perché non sono disponibili i prodotti. E in più la crema alla vitamina C puzza incredibilmente.”

Helpful Report

Posted 1 year ago

Ciao, È sempre una priorità fornire un'esperienza senza interruzioni ai nostri clienti e ci dispiace di non essere stati all'altezza. Purtroppo ci sono ritardi imprevisti con lo stock da consegnare al nostro magazzino UE. Ho passato il tuo feedback al nostro team di esperienza. Possiamo vedere qui che un membro del nostro team ti ha assistito con questo problema. Non esitare a contattare il nostro servizio clienti se c'è qualcos'altro che possiamo fare per te. Facetheory Team

Posted 1 year ago

“I ordered a few products this time, but I didn't get the result I expected. Some of them are ok, but there are 3 I am disappointed with. - Cera-B Body Cream: I asked for a refund. It was leaving a residue on the skin - Amil-C Whip M5 SPF 30: I ordered this as the SPF 20 that I have been using for the last year and loved wasn't available. This one is giving me a sweaty face look and is making my pores appear sooo large. - I also ordered the travel kit, with contained my beloved SPF 20, which I have been using daily. Although the toner included in the kit gave me a horrible rash. Won't be using it again! I really wanted to keep loving facetheory products, but it seems like something is different, and I am not getting the results I used to get.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback and I am sorry to hear that the products did not meet your expectations. I have forwarded this to our customer service team who will be in touch with you via email. Facetheory Team

Posted 1 year ago

“Hi, I have not received my product that costs me 55 euro. can you please contact me via thresyaelf@gmail.com”

Helpful Report

Posted 1 year ago

Hi Thresya, Sorry to hear that you have not received your order yet. I have asked customer service to check this for you and to get in touch via email. Thanks, Facetheory Team

Posted 1 year ago

“The products used to be fantastic, excellent ingredient profile and data. I have returned a few items I bought recently but even the ones I kept are just not the same level of what used to be. They smell more like chemicals and don’t seem to working as well, eg BHA serum. Excellent customer service though. Shame because I used to be a fan of the products too.”

Helpful Report

Posted 1 year ago

“Contrefaçon très mal faite et très mal taille”

Helpful Report

Posted 1 year ago

Bonjour, je suis désolé d'apprendre votre déception. Aucun de nos produits n'est une contrefaçon. Toutes les informations sur les tailles des produits sont disponibles sur notre site avant votre commande. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et que vous ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Facetheory Team

Posted 1 year ago

“Die Produkte haben leider keine Wirkung auf meine Pigmentflecken.”

Helpful Report

Posted 1 year ago

“Não recebi os produtos comprados no dia 6 de Julho.”

Helpful Report

Posted 1 year ago

Hola Maria Lamentamos saber que aún no ha recibido su pedido. He pedido al servicio de atención al cliente que compruebe esto por usted y que se ponga en contacto por correo electrónico. Gracias, Facetheory Team

Posted 1 year ago

“I ordered products from facetheory eu in Lithuania. I still haven't received my order. parcel in customs, and I don't get any news. I don't know if I will get it at all.”

Helpful Report

Posted 1 year ago

Hi Aurelija We are sorry for the delivery delay, I can see that your order has been delivered today. Please get in touch with our customer service team via the email help@facetheory.com if you require any further assistance. Thanks, Facetheory Team

Posted 1 year ago

facetheory is rated 4.7 based on 36,449 reviews