facetheory Reviews

Name: facetheory
Address: 145-147 St John Street, London
Rating: 4.71

4.7 Rating 36,449 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 36,449 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

145-147 St John Street
London
EC1V 4PW

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facetheory 5 star review on 29th April 2024

Victoria Navarro

facetheory 5 star review on 24th April 2024

Mrs S McNab

facetheory 5 star review on 18th April 2024

Esther Farat

facetheory 5 star review on 5th April 2024

Rachel Youds

facetheory 5 star review on 28th March 2024

Danijela Culi

1904

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“11 Tage und immer noch nichts erhalten!”

Helpful Report

Posted 5 months ago

“I kept breaking out while using the product. Even when using the spf cream my face got very red when I went outside. I think this combination wasn't good for my skin.”

Helpful Report

Posted 5 months ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. We understand that each person is different and some cosmetic products may simply not suit some skin types. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks, Facetheory Team

Posted 5 months ago

“I didn't receive my package”

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Posted 6 months ago

Hi, Sorry to hear that you have not received your order yet. I have asked customer service to check this for you and to get in touch via email. Thanks, Facetheory Team

Posted 6 months ago

“After an extended shipping time the product arrived spoiled due to poor packaging and customer service was not very helpful in relation to this. It's a real shame because the products themselves are actually quite good. But as I am purchasing a high-end product I do expect it to arrive intact, without loss of product or requiring me to clean up a mess before I can try out a new product. I'm just really disappointed in the customer experience aspect.”

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Posted 6 months ago

“I have not really seen any change in my face since I started using it and secondly there was no leaflet in my pack , I don’t know if that is how it is or mine was missed. Thanks”

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Posted 6 months ago

“J'ai acheté le sérum à la vitamine c après avoir vu de nombreux commentaires favorables à ce produit, malheureusement pour moi il n' a eu aucuns effets remarquable et de plus n'était pas confortable en raison du temps ( qui se compte en heures) qu'il mets a pénétré la peau.. :/”

Helpful Report

Posted 7 months ago

Hi Lindsay, Thank you for your feedback and I am sorry to hear about your disappointment. I have asked customer service to get in touch with you via email. For any future questions, please contact us via help@facetheory.com. Thanks Facetheory Team

Posted 7 months ago

“Pourquoi aucune date de fabrication du vos produits indiquée?”

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Posted 7 months ago

“After using products, my skin was getting worse, popped a pimple on my face.”

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Posted 7 months ago

“I haven't seen the results I want”

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Posted 7 months ago

Hi, Thank you for your feedback and I'm sorry to hear that you haven't achieved the results you were hoping for. It may be that we have alternative product that is better suited for your skin. We would be happy to assist you with this. Please send us an email at help@facetheory.com and we are happy to help. Thanks

Posted 7 months ago

“I have found this product drying my skin it has made it look very dry which my skin isn't. So disappointed with my purchase. Mrs Mason”

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Posted 8 months ago

“the dispenser of the serum is not working properly. one time something comes out and the other time it doesn't. I like the cream”

Helpful Report

Posted 8 months ago

Thank you for taking the time to let us know about your experience with facetheory. I have asked customer service to check this for you and to get in touch via email. Thanks, Facetheory Team

Posted 8 months ago

“Feels nice and is easily absorbed. Not noticing any difference yet in my dark circles but the packaging does state that results are seen at around 28 days (I am only 14 days in). I’ll keep going with it and hope to see results soon.”

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Posted 8 months ago

“J'ai été décue de l'effet de la crème contour des yeux”

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Posted 8 months ago

Bonjour, Merci pour votre retour et je suis désolé d'apprendre que le produit n'a pas répondu à vos attentes. Pour certains problèmes de peau, il faudra au moins 4 semaines d'utilisation continue pour constater les premiers changements. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory

Posted 8 months ago

“I do not feel like the face theory moisturiser has worked and has reacted with my skin badly. This has left me feeling very down and not being able to go out. I am sure this works for others but unfortunately not for me.”

Helpful Report

Posted 9 months ago

Hi, We are so sorry to hear that you had a reaction. There are many elements that can increase sensitivity or cause irritation. For example, it may be a specific ingredient in the formula to which you are allergic, or an active ingredient that is simply too potent for your skin. Sometimes it's other products used at the same time or even external/environmental factors. Please get in contact with customer service via help@facetheory.com if you need any help. Thanks Facetheory Team

Posted 9 months ago

“Meh. After a month of consistent use, I see barely any results. Not convinced. Also, the company's annoying spam and their lack of respect when one unsubscribes is very annoying.”

Helpful Report

Posted 9 months ago

Hi, Thank you for your feedback and I am sorry to hear that the product did not meet your expectations. Changes to your skin will take at least a month, but you should follow a new routine for at least three months to gauge effectiveness. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 9 months ago

“Je n'ai pas eu de changement particuliers sur mes comédons, points noirs, boutons et brillance.”

Helpful Report

Posted 9 months ago

Salut, Merci pour votre avis. Nous vous recommandons d'utiliser le produit pendant au moins 4 semaines en continu pour voir les premiers changements. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et que vous ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Facetheory Team

Posted 9 months ago

“Im having new pimples each day, so im thinking to stop it. however, im in my 1 month period of using the product and honestly I love how it makes my skin so hydrated. So Im 50-50 if I gonna recommend this product or not. Cause I don't know if im having a breakout with the product or its purging. Hopefully, in 3 months I see the true result.”

Helpful Report

Posted 10 months ago

Hello Purging is a common occurrence when starting a new routine however once these pimples have cleared up, your skin will look healthier and clearer than ever. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks, Facetheory

Posted 9 months ago

“Tout les produits ne sont pas forcément adaptés. Le seul produit qui a fonctionné sur ma commande est le Sérum Regenacalm Pro S1 sérum. Les deux autres la crème et le sérum vitamine C n'est ni agréable à appliquer ni fonctionnel.. je suis déçue.”

Helpful Report

Posted 10 months ago

Bonjour, Merci pour votre commentaire et je suis désolé d'apprendre que le produit n'a pas répondu à vos attentes. Nous comprenons que chaque personne est différente et que certains produits cosmétiques peuvent tout simplement ne pas convenir à certains types de peau. Notre politique de retour vous donne la tranquillité d'esprit lorsque vous essayez Facetheory. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et que vous ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci, Facetheory Team

Posted 10 months ago

“Good morning, I have ordererd some products from Facetheory, all the products are good except Regenacalm Serum S1 Pro, I can't see any changes or effective on my skin, there mentioned will get the results about target fine lines, wrinkles, blemishes, acne scars and hyperpigmentation unfortunately I don't see any results yet.”

Helpful Report

Posted 10 months ago

Hi, Thank you for your feedback. We recommend using the product for at least 4 weeks continuously to see any first changes. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks

Posted 10 months ago

“Je n’ai ps eu d’effet espère les produit je ne l’ai utilisé plus”

Helpful Report

Posted 11 months ago

Salut, Merci pour votre avis. Notre politique de retour vous donne la tranquillité d'esprit lorsque vous essayez Facetheory. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et que vous ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory Team

Posted 11 months ago

facetheory is rated 4.7 based on 36,449 reviews