facetheory Reviews

Name: facetheory
Address: 145-147 St John Street, London
Rating: 4.71

4.7 Rating 36,502 Reviews

95 %

of reviewers recommend facetheory

4.7

Based on 36,502 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

07961785402

Email:

help@facetheory.com

Location:

145-147 St John Street
London
EC1V 4PW

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facetheory 5 star review on 29th April 2024

Victoria Navarro

facetheory 5 star review on 24th April 2024

Mrs S McNab

facetheory 5 star review on 18th April 2024

Esther Farat

facetheory 5 star review on 5th April 2024

Rachel Youds

facetheory 5 star review on 28th March 2024

Danijela Culi

1904

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered products from facetheory eu in Lithuania. I still haven't received my order. parcel in customs, and I don't get any news. I don't know if I will get it at all.”

Helpful Report

Posted 1 year ago

Hi Aurelija We are sorry for the delivery delay, I can see that your order has been delivered today. Please get in touch with our customer service team via the email help@facetheory.com if you require any further assistance. Thanks, Facetheory Team

Posted 1 year ago

“J’adore les produits de cette marque c’est pour ça que j’ai recommandé chez eux Mais malheureusement mon colis n’est jamais arrivé ça va faire un mois que je l’attend.”

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Posted 1 year ago

“Je n ai pas eu la chance de tester le produit commandé car je ne l ai jamais reçu...je suis très déçu...”

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Posted 1 year ago

“Ich war mit dem folgenden Öl : Feuchtigkeitsspendendes Tamanuöl O5 mit kaltgepresstem Bio-Tamanuöl und Vitamin E nicht zufrieden, da es sehr ölig ist und der Geruch sehr streng ist. Deshalb möchte ich gerne dieses Öl wieder zurück schicken”

Helpful Report

Posted 1 year ago

“Creme nettoyante : je n'ai pas l'impression de nettoyer ma peau. Serum : odeur désagréable. Creme vit c : bonne texture et odeur. Par contre, l'un des 3 ou les 3 m'irritent. J'ai des petits boutons et ça me démange beaucoup. Du coup j'ai arrêté de l'utiliser depuis ce matin.”

Helpful Report

Posted 1 year ago

Salut Nous sommes désolés que ce produit ne vous convienne pas. Nous avons une garantie de 365 jours - envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Facetheory Team

Posted 1 year ago

“The product arrived with the glass broken and a little cream was on the box. The cream I think is quite good, it has also a nice smell.”

Helpful Report

Posted 1 year ago

Hi, I am sorry to hear that. Please contact our customer service team via email help@facetheory.com and they can arrange a replacement for you. Thanks, Facetheory Team

Posted 1 year ago

“After reading the reviews I thought that the facetheory products would also suit my scum. Unfortunately this wasn’t the case. I appreciate the customer service though but the products weren’t good for me. Great if it’s work for others :-)”

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Posted 1 year ago

“Le produit ne me convient pas”

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Posted 1 year ago

“Bonjour, j’aurai tellement voulu donné de résultats positifs, mais les produits me fait de picotements sur le visage et sa me fait un lège gonflement actuellement je ne l’utilise plus donc je recommanderais pas. ça se trouve que c’est mon corps qui n’accepte pas le produit c’est dommage”

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Posted 1 year ago

“The product is not good for my skin”

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Posted 2 years ago

“Pas de grand changement”

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Posted 2 years ago

“Schneller Versand”

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Posted 2 years ago

“Hello from Germany, unfortunately I have to say, that your product caused some kind of acne to my face. Im very sad at this time because of that. I spend a lot of Money and now I can‘t use it anymore. I don‘t know which increadience caused this. I‘m sorry for my english. How can you help me? Maybe money back ( your garantie)? Kind regards Judy”

Helpful Report

Posted 2 years ago

“Ich habe 2 Wochen die antiakne set benutzt brennt etwas und Macht das Gesicht emphatisch.Ich probiere jetzt ein Tag ja eine nein mal sehen.”

Helpful Report

Posted 2 years ago

“Je ne connais pas vraiment la marque j'ai voulu testé l'huile à la rose et l'huile demaquillante mais je n'ai pas aimé ses 2 produits.l'huile piquote dont les yeux, je ne trouve pour ma part qu'elle ne demaquille pas bcp il y a mieux quoi. L'huile à la rose pas aimé l'odeur d'où pour ma part l'utilisation été de nuit car la journée l'odeur était pire au contact avec le soleil. Je les ai mis de côtés ces 2 huiles j'ai remarqué d'avoir utilisé cela ça un peu irrité ma peau au niveau du front et qlq zone sur les joues. Peut être que ses ma peau qui n'a pas aimé ou n'ai simplement pas habitué c'est ma 1ere utilisation de l'huile à la rose l'eau de rose je connais et j'utilise souvent et c'est ma première huile demaquillante d'habitude c'est une huile ordinaire.”

Helpful Report

Posted 2 years ago

“Am not getting the results that I want...I bought based on all the reviews but was disappointed 😔 😕”

Helpful Report

Posted 2 years ago

We can help! Email us at help@facetheory.com and we can refund you. Jamie

Posted 2 years ago

“The face wash is very good, as it leaves the skin very clean but without damaging it. But the pump was broken, I complained to customer service and they send me another broken pump. I guessed they just brake during the transport and that's why I didn't complain further. I don't think I would buy it again.”