Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,015 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,015 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service. Fast reply on your questions. Products fantastic. I even had an extra gift. Very happy overall.”

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Posted 1 year ago

“I am satisfied with product”

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Posted 1 year ago

“Toujours très satisfaite de vos produits, Je reste une fidèle de votre marque. Même si pour la France, la livraison est trop longue !”

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Posted 1 year ago

“Average as I haven’t used it long enough. Have only been using it daily for leas than a month…not yet seeing results with my post acne scars but still willing to give it an honest good run and get to the end of the bottle before o can conclusively say whether it works or not. However, it goes add a glow to my face and has a good amount of actives yet is rather mild and tolerated well by my skin…no reactions so far. It does tingle a bit though and investing in a good sunscreen goes a long way.”

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Posted 1 year ago

“Cacay oil is fantastic. Put 4 drops onto face and it absorbs until face doesn't feel oily. Quite like the nutty smell, but that fades quickly. Skin looks wonderful in the morning. Doesn't clog skin and cause spots. Nice way of bringing Retinol benefits to skin without having to avoid sub exposure. Highly recommended.”

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Posted 1 year ago

“Honestly know your skin type. The day I knew vitamin c and niacinamide were best friends that was the day it changed for me. This product is amazing plus the sunscreen so u don’t have to apply anything else after cleansing.”

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Posted 1 year ago

“Perfect for combination skin types. Immediately see the difference after applying to nose and forehead. Does not leave an oily residue and is light yet has a firm texture after application. A little bit goes a long ways so expect my bottle to last for several months.”

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Posted 1 year ago

“I love these products. Absolutely worth every penny and the wait if you don’t live locally.”

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Posted 1 year ago

“Love this Brand, inexpensive product that gives results.”

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Posted 1 year ago

“My daughter had trouble with her skin since starting secondary school, after trying cheap and expensive products, also creams from the the doctor which didn’t agree with her, I found Facetheory on Facebook, thought we would give it a go as had tried everything! The results are amazing! My daughter is now happy with her skin and we have a cupboard full of Facetheory products!!!!”

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Posted 1 year ago

“Ich habe die Augencreme und die Tagescreme und benutze sie regelmäßig seit 3 Wochen. Leider habe ich keine Veränderung festgestellt. Dafür sind Produkte ziemlich teuer. Ich hatte wohl zu hohe Erwartungen.”

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Posted 1 year ago

Hallo, Vielen Dank für Ihr Feedback. Wir empfehlen, das Produkt mindestens 4 Wochen lang ununterbrochen zu verwenden, um erste Veränderungen zu sehen. Wenn Sie aus irgendeinem Grund mit einem Kauf von Facetheory nicht ganz zufrieden sind und innerhalb von 365 Tagen keine sichtbare Verbesserung Ihrer Haut feststellen, senden Sie uns einfach eine E-Mail an help@facetheory.com, um einen kostenlosen Umtausch oder eine Rückerstattung zu erhalten. Danke Facetheory

Posted 1 year ago

“I've used Facetheory products for 4 years now and I couldn't be without them - if I could design my own perfect skincare brand it would be Facetheory (effective science based formulas, no unneccessary ingredients and sustainable packaging)”

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Posted 1 year ago

“C'st la première fois que je commande sur votre site et je suis très satisfaite des produits que j'ai achetés.”

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Posted 1 year ago

“in love with the night cream”

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Posted 1 year ago

“Je ne vois pas la différence malgré une utilisation quotidienne”

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Posted 1 year ago

Bonjour, Merci pour votre avis. Nous vous recommandons d'utiliser le produit pendant au moins 4 semaines de manière continue pour constater les premiers changements. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory

Posted 1 year ago

“Facetheory à changer ma vie ❤️”

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Posted 1 year ago

“I have been using Cacay oil for a few years which is a beautiful oil, light but very moisturising. I also use Regenacalm serum which also seems to agree with my skin which as I have aged it has become dryer but the Regenacalm doesn't seem to dry my skin. I use it about four times a week. I have never found to have particularly sensitive skin but I have recently purchased and started using the Amil C-Whip SPF30 and it doesn't agree with my skin. It has left my skin feeling dry and a bit scaley and with a rash. I'm not sure if it's the combination of all three products or whether the Amil C-Whip is causing the the problem. I wanted a moisturiser with a SPF just incase the sun appears this summer.”

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Posted 1 year ago

“Franchement très étonnée de la qualité des produits Super bien, les produits pour le visage nettoyant ne mousse pas mais son efficace! La crème anti bouton du corps ont déjà sauvé mon dos! Pour l’été la crème de main hydrate vraiment idem pour le visage! Sortez des choses moussant et anti tâches et anti rides je vous suis! Cliente fidèle!”

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Posted 1 year ago

“Great for my dry combo skin in the late 30s! Skin feels more plump and well nourished:)”

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Posted 1 year ago

“Great products, but patchy response from customer service and an extremely user-unfriendly website and subscription system. I only persevere because the skincare I'd just that good!”

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Posted 1 year ago

Facetheory is rated 4.7 based on 38,015 reviews