Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,214 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,214 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sehr gute Qualität”

Helpful Report

Posted 1 year ago

“Just started using this product but I can see improvement. It is early days but am happy with results”

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Posted 1 year ago

“J'utilise les produits depuis plus de deux ans suite aux conseilles d'une esthéticienne. Très contente et satisfaite de la routine matin et soir que j'ai mis en place. Ma peau est entretenue, hydratée et plus saine. Suite au changement de packaging, je comprends la démarche "RSE", en revanche je trouve que c'est moins facile d'utilisation.”

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Posted 1 year ago

“Fab service and products are fantastic. Have been using their products for years now and am super happy. Although I reside in Australia they arrive super fast. Always updating and upgrading their products which is fantastic as I have mature skin.”

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Posted 1 year ago

“As a late comer to Facetheory I just want to say that I'm glad my daughter gave me a tester for night cream from the range. My skin looks and feels like I have lost years from my face and I sleep better.”

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Posted 1 year ago

“I was a devotee of The Ordinary, but my alliance has now switched to Facetheory. Only used 2 products so far. The 15% azelaic acid serum for my rosacea (really helps a lot) and the 3% retinol cream. I used to get The Ordinary retinol, but that only comes in squalene which is an oil and no good under makeup. The Facetheory cream has a lovely orange fragrance. Too soon to tell whether it helps reverse my fine lines as retinol takes months to do its magic, but the nice formulation means I'm happily using it daily, so time will tell.”

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Posted 1 year ago

“Facetheory is one of the best skincare companies that has emerged in the last few years. Whatever your issue, there is a healing nurturing product to choose from to resolve your skin. The ingredients in Facetheory products are the best nature has to offer. They are a responsible company that cares about the environment by way of disposal of empty containers, slimming down the packaging is another brilliant way of caring for our earth. I have made the many products I have a permanent staple in my routine. Seriously if you want great skin then go no further.”

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Posted 1 year ago

“I am glad to have a facetheory products. My favourite is night serums they gave my sikn a new life because from long back I am suffering from blemishes. Night serum is really help with the combination is night cream.”

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Posted 2 years ago

“Yeah, sorry but I find the moisturiser is a bit thinner than I remember and I miss the jars. I’m almost 60 so I’m not expecting miracles. I am very disappointed in the tubes.”

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Posted 2 years ago

Hi Peter, Thank you for taking the time to share your feedback with us. I’m sorry to hear that our moisturiser's new packaging and formulation did not meet your expectations. We truly value your input, especially as a long-time customer. We understand that the texture and presentation of skincare products can significantly impact your experience. Your preference for the jar packaging is noted, and I will pass your comments along to our product development team for their consideration. In the meantime, if you would like, I can recommend some alternative products that might better suit your needs. We are committed to providing products that make you feel great, and your satisfaction is important to us. Just email our customer service team at help@facetheory.com and they are more than happy to help. Thank you once again for your feedback. If you have any other concerns or suggestions, please feel free to reach out. Thanks Facetheory Team

Posted 2 years ago

“Produits naturels pour la plupart, prix raisonnables, bons produits.”

Helpful Report

Posted 2 years ago

“The best skin care products I have ever used. I have very sensitive acne prone skin, I tried so many products even among well known brands but none of them worked for me. Since I have started the face theory I am seeing very good results . Thanks to Alexandra she was really knowledgeable and helped me to choose the good products for my skin.”

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Posted 2 years ago

“Très bon produit. Efficace sur les tâches.”

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Posted 2 years ago

“I've only discovered Facetheory a couple of months ago and am over the moon that I did. My skin looks so much brighter and the retinol serum and Vitamin C moisturizer are amazing. Highly recommend!”

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Posted 2 years ago

“Present for my granddaughter”

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Posted 2 years ago

“Fantastic products. Using the vitamin c serum and cream. Really has brightend up my face and given me a glow”

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Posted 2 years ago

“Very good quality product made with good ingredients. The moisturiser was really good”

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Posted 2 years ago

“Lovely face cream”

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Posted 2 years ago

“Animal cruelty free. Need I say more. Plus spf. Will definitely buy again and we'll priced.”

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Posted 2 years ago

“Je suis très très satisfaite des produits que j'achète chez vous.une fois ma peaux n'a pas supporté 2 produits et ces dits produits ont été remplacé gratuitement par des produits qui me conviennent parfaitement. J'ai beaucoup apprécié la qualité et la rapidité de mes échanges avec vous. Pour des gens qui ont des yeux ou des peaux sensibles les produits sont bien formulés pour vous convenir.”

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Posted 2 years ago

“I love the products particularly the night cream which keeps skin hydrated all night long. The new day cream I ordered doesn’t have the same scent as the previous product and was disappointed with the new packaging - the Regina c moisturiser . The new branding is disappointing and looks like hydrocortisone creams or worse! I have recommended to friends in the past but with the new branding I’d be less inclined to recommend.”

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Posted 2 years ago

Facetheory is rated 4.7 based on 38,214 reviews