Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,145 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,145 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“J’ai acheter une routine pour mes taches, aucune amélioration en 3 mois. Je voulais essayer une autre routine mais, j’avais retenu les couleurs des contenants, impossible à retrouver avec le changement d’emballage.”

Helpful Report

Posted 1 year ago

Bonjour Pierre, Je suis désolée d'apprendre que vous n'avez pas constaté d'amélioration avec votre routine de soins de la peau après 3 mois. Cela doit être frustrant, surtout lorsque vous essayez de traiter des boutons. Bien que ce soit décevant, 3 mois ne sont pas toujours suffisants pour voir des résultats spectaculaires, en particulier pour les problèmes tenaces comme les boutons. Certains traitements peuvent prendre 4 à 6 mois pour une amélioration notable. Assurez-vous d'avoir utilisé les produits de manière cohérente et conformément aux instructions. Parfois, nous pensons que nous suivons une routine, mais de petites incohérences peuvent avoir un impact sur les résultats. Si vous contactez notre équipe du service client à l'adresse help@facetheory.com, elle pourra vous aider à identifier les produits. Merci Facetheory Team

Posted 1 year ago

“I don’t normally leave a review but the product facetheory is amazing 🤩 After using it only a week my skin feels so plump so smooth and I had a little bit a dry patch on my forehead and it’s took that away completely. The service was very prompt too excellent 5 ⭐️for me”

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Posted 1 year ago

“Great service and product - this was a present Jade in customer services was so helpful and made sure it arrived in time. Thank you. Would recommend!”

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Posted 1 year ago

“Great results from all the products I’ve used. I’ve been using them now for a couple of years. All the hydrating products. I’m 75 and my skin looks pretty good for my age.”

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Posted 1 year ago

“This product, Jojoba Rebalancing Face and Body Oil is amazing, so much so that I bought another bottle for my niece.”

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Posted 1 year ago

“Very disappointed in the abolition of their loyalty point scheme, and they no longer do discounts like they used to. Also not impressed by the insidious increase in prices.”

Helpful Report

Posted 1 year ago

Hi, Thank you very much for your feedback. The last full price increase was in Jan/Feb 2023. With this rebrand, we insisted on providing higher-quality packaging at the same price. As such, we’ve not increased pricing except when a fill level has increased. We had many promotions and sales over the last year, so you may have seen products offered for lower temporary promotion periods when you purchased them before. We will still periodically do promotions. However, we offer our most generous discount EVERY DAY with our bundle builder. Savings range from 10-30%, based on how many products you add to your bundle. 6 products get you the maximum discount. Regarding the loyalty program, this was sunset at the beginning of the year and officially ended in May. We sent many emails on this, but we know a lot were binned before reading. In other cases, customers have opted out of our email communications and may have been surprised to see the program ended. We didn’t observe many people redeeming points in the rewards program and didn’t believe customers were receiving significant benefits. Now that we have our own retail store in London and are expanding to other retailers, we are eager to introduce an omnichannel rewards program. More details will be available later this year, as we are still finalising it. If you believe you still have unused points available, our customer service is more than happy to check this for you. Thanks Facetheory Team

Posted 1 year ago

“The products that I order are superb, retinol firming moisturiser and the claricleanse exfoliating. They do everything they are supposed to do , my skin for my age (53) is wonderful.”

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Posted 1 year ago

“Always been happy with the products I've received over the last two years . I have sensitive skin & struggle to find serums & moisturisers that don't exacerbate the problem. However hate the new packages so much waste from the tubes, fiddly to reapply the lids I'm sorry but I won't buying again.”

Helpful Report

Posted 1 year ago

Hi Emma, Thank you for taking the time to share your thoughts with us. We’re delighted to hear that you’ve been happy with our products over the past two years, especially considering your sensitive skin. Your satisfaction is our top priority, and we appreciate your loyalty. We’re sorry to learn that our new packaging has caused frustration. We understand that packaging can significantly impact your experience, and we’re committed to finding solutions that meet both our customers' needs and our sustainability goals. Your feedback is invaluable, and we will certainly pass it along to our product development team for consideration. Thank you once again for your feedback. Facetheory Team

Posted 1 year ago

“supergel is a super good value product”

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Posted 1 year ago

“I love this company’s products! My original bottle of this cleanser was lost in a move and I was heartbroken. The new packaging is something else! First, the SIZE of the tube of face cleanser wowed me when I opened it. And the bolt - yes, it is a machine quality bolt, that is totally unexpected. I’ve never encountered this level of detail in a face product before! The formula is delicious on your skin. Creamy, soothing not to mention the smell is amazing. All around a great product. You can’t beat the quality for this price! Everything is something you would think to encounter with a 100$+ tube of face cleanser, but this product checks all of the boxes and then some for an unbelievable value. Most highly recommended.”

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Posted 1 year ago

“Very happy with first purchase of a cleanser, them the retinol.noght cream which I preferred to the £80 plus one I was using so I'm now gradually replacing other products. All are good and usually cheaper and better than what I had.”

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Posted 1 year ago

“It helped me with my hormonal skin struggles”

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Posted 1 year ago

“Best vegan skin care for good price.”

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Posted 1 year ago

“Loved the old jar packaging…with the new toothpaste style tubing I find the too difficult to replace/ fiddly, if it isn’t some product comes out after use. I find I’m using more product now also as a result and I anticipate some waste at the end, whereas before I could scrap the jar clean. Still a great product, I just find the above disappointing”

Helpful Report

Posted 1 year ago

Hi Sorcha, Thank you for taking the time to share your thoughts about our new toothpaste packaging. We understand that transitioning from the old jar packaging to the new tube can be a bit of an adjustment. Your concerns regarding product waste and usability are important to us, and we are always looking for ways to improve our packaging to enhance your experience. We will certainly consider your feedback as we continue to refine our products. Thank you once again for your valuable insights. If you have any further concerns, please do not hesitate to contact our customer service team at help@facetheory.com. Facetheory Team

Posted 1 year ago

“Absolutely love Facetheory products! They last ages - you don’t need to apply loads - and so pleased with the results. Nothing feels too oily”

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Posted 1 year ago

“Love, love, love this company and the products. Saved my skin please never discontinue 😮‍💨”

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Posted 1 year ago

“Good to have a face cream with integrated spf”

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Posted 1 year ago

“Excellent products, face oil and eye cream are fantastic and only small amounts are needed therefore the oils and creams are economical.”

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Posted 1 year ago

“Lovely staff❤️”

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Posted 1 year ago

“Je suis énervé j’ai commandé la crème que j’avais déjà commandé et qui me correspondais j’ai reçu une autre d’un packaging différent, la texture n’étais pas du tout crémeuse et on a des bout noir au fond du pot de plus elle a irrité ma peau alors qu’après avoir contacté le service client on m’a répondu que cetais la « même composition » je ne pense pas du tout étant le résultat qu’on a eu ! Moi qui commençais à aimer la marque..”

Helpful Report

Posted 1 year ago

Bonjour, Merci pour votre retour. Je suis désolé d'apprendre que le produit n'a pas répondu à vos attentes. J'ai transmis votre retour à notre équipe du service client, qui vous contactera par e-mail. Merci, Facetheory Team

Posted 1 year ago

Facetheory is rated 4.7 based on 38,145 reviews