Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,015 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,015 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Tell us how Facetheory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My aesthetic doctor suggested the azelaic acid to me after having a chat about my rosacea, I’ve been using this for just over 2 weeks and so far so good , I’ve had no adverse reaction , started off with once a day and went upto twice a day , it seems to be helping and hope this continues , I noticed an improvement after one use , I would highly recommend this .”

Helpful Report

Posted 1 year ago

“Been using Face theory for about 7years now and I keep coming back super hero’s for a sensitive skin and always developing something new. And the edt fragrance please never stop this or change it … beautiful 🧡”

Helpful Report

Posted 1 year ago

“I use a lot of FT products and I really like them. I only wish the products came in bigger jars so the whole family can use them.”

Helpful Report

Posted 1 year ago

“Really liked this site as it helped me to decide on a few products so I could get in to a routine without my usual unnecessary purchases, that end up rattling around in a draw for years!”

Helpful Report

Posted 1 year ago

“Loving the cream. Smells amazing and feels great on skin. I have combination/acne prone and it hasn’t made my skin oily nor dry out. Doesn’t feel greasy on skin either. Also can’t smell/feel the SPF which is fab”

Helpful Report

Posted 1 year ago

“Les produits font le job (certains mieux que d’autres) je suis globalement très satisfaite”

Helpful Report

Posted 1 year ago

“Usually a good product but this time I found some sort of black stuff on the surface 😕”

Helpful Report

Posted 1 year ago

“Beautiful products, fantastic service!”

Helpful Report

Posted 1 year ago

“Bought as a gift. My daughter loves it.”

Helpful Report

Posted 1 year ago

“Not hugely made any difference that I can see but at 57 maybe I’m beyond help ☹️ One thing to note is the smell, it smells awful”

Helpful Report

Posted 1 year ago

“Amazing products and great customer service! Super fast delivery too. My skin thanks you x x”

Helpful Report

Posted 1 year ago

“produits top correspondant parfaitement à ma peau”

Helpful Report

Posted 1 year ago

“I have been using Lumizea 15 for the last 6 months,it is wonderful for Rosacea and wrinkles.I’m in my 70s and recently people have remarked how good my skin looks. It really is excellent serum and great value for money.”

Helpful Report

Posted 1 year ago

“I bought the face cream and I love the smell and the consistency”

Helpful Report

Posted 1 year ago

“Incroyable vraiement ! Juste ça retire pas les taches qu’il y’a déjà mais plus d’acné sur les parties souhaitées !”

Helpful Report

Posted 1 year ago

“Great product at a fair price”

Helpful Report

Posted 1 year ago

“Face Theory, a wonderful skin care brand. Products are absolute quality, there’s something for everyone. The customer service is amazing, reliable and fast. I’ve used Face Theory products of 4 years now and haven’t regretted it. My skin is clear smooth and so much more, I can’t help but recommend it to friends and family. If you’re buying their products you won’t regret it! Thank you Face Theory!”

Facetheory 5 star review on 14th June 2024

Helpful Report

Posted 1 year ago

“Every product I've used has been great, they have great customer service & quick delivery. Also minimal plastic packaging, vegan & cruelty free, options for sensitive skin (e.g. no fragrance) - they've thought of so much! I once had an issue with a pump not working on a cleanswer and although at first there was a bit of a wait for a response, when I chased this up it was sorted really quickly.”

Helpful Report

Posted 1 year ago

“Sehr gute Qualität”

Helpful Report

Posted 1 year ago

“Good products and well presented.”

Helpful Report

Posted 1 year ago

Facetheory is rated 4.7 based on 38,015 reviews