Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,145 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,145 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used the products, it has no effect. My skin gets hydrated but there is no complete satisfaction as it doesn’t help with marks, uneven skin.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to share your experience with our products. We genuinely appreciate your feedback, as it helps us understand our customers' needs better. We’re glad to hear that you’ve noticed hydration in your skin! However, we understand your concerns regarding marks and uneven skin tone. It's important to note that while some results can be seen relatively quickly, others, especially those related to skin texture and pigmentation, often take a bit longer to manifest than the two weeks you are using the products. A Few Tips for Optimal Results Consistency is Key: Many users find that sticking to a routine for at least 4-6 weeks can lead to more noticeable improvements in skin tone and texture. Layering Products: If you’re not already, consider layering our products with a targeted treatment specifically designed for marks or uneven skin. This can enhance overall effectiveness. Sun Protection: Using sunscreen daily can significantly improve skin appearance and protect against further pigmentation. We truly value your satisfaction and are here to support you on your skincare journey. Please keep us updated on your progress, and don’t hesitate to reach out if you have any further questions or need assistance! Thanks Facetheory Team

Posted 1 year ago

“The product is a little expensive compared to others but it does seem very good. Leaves no scent and is not greasy”

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Posted 1 year ago

“Great products. Really good quality! The courier company Evri delivered my first order to the wrong address and it got stolen but FaceTheory quickly sent out another package at no extra cost and that got delivered safely. Looking forward to buying more items from the company”

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Posted 1 year ago

“Excellent products and excellent customer service.”

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Posted 1 year ago

“I love this brand but the new packaging is awful... The tubes are hard to open and close, I can only imagine it would be impossible for anyone with a disability. Plus it's difficult to get all of the product out of the tubes, unlike the jars.”

Helpful Report

Posted 1 year ago

Hi Kelly, We genuinely appreciate and understand the concerns you have raised regarding the usability of our new tubes, particularly for individuals with disabilities. Your feedback is invaluable to us, and it highlights an important aspect of product design that we take very seriously. The decision to switch to tubes was based on customer feedback about the high percentage of jar damage during transit, the need to put fingers into the jars, and our commitment to environmental sustainability. However, we understand that not everyone may prefer this change. At Facetheory, we are deeply committed to ensuring that our products are accessible to all customers, regardless of their physical abilities. We recognise that packaging plays a crucial role in the overall user experience, and it is essential that everyone can interact with our products comfortably and independently. Our dedicated team is actively exploring innovative ways to enhance our packaging to address these concerns. We are conducting thorough assessments and gathering insights from various stakeholders, including individuals with disabilities, to understand their needs and preferences better. By incorporating this feedback into our design process, we aim to create packaging that is functional and user-friendly for everyone. Thank you again for your review. If you have any more questions, feel free to reach out to us at help@facetheory.com. Thanks Facetheory Team

Posted 1 year ago

“I’ve been shopping on facetheory for about a year now and I’ve never regretted a purchase. Best skin care brand for sure”

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Posted 1 year ago

“Fantastic products, my skin is very sensitive and has never looked better. Ethical, great value and excellent service, wouldn’t shop anywhere else for skincare.”

Helpful Report

Posted 1 year ago

“Je pense que les produits en soit sont bons, et ont une bonne composition. Cependant, je ne pense pas que ce soit le/s bon/s produit/s pour ma peau. J’ai de l’acné hormonal, suspicion SOPK. Mon acné est resté pareil, après je ne doute pas que ça fonctionne, mais en tout cas pas pour moi. J’ai essayé les produits suivants: le blemicalm j’aime bien, il fait son effet mais pas pour les gros boutons. Claricleance pro également bien pour le nettoyage, mais attention aux peaux très sensibles, ça peut assécher la peau. Le regenacalm je l’avais commandé à nouveau car ça soulageait mes rougeurs mais j’ai l’impression que la formulation a un peu changée et n’a pas eu le même effet.”

Helpful Report

Posted 1 year ago

“Very thick and sticky which makes it unpleasant to use. My skin couldn't breathe and felt dried out after a week of use.”

Helpful Report

Posted 1 year ago

Hi Marine, Hi, Thank you for providing your feedback. I'm sorry that the product didn't meet your expectations. Certainly! Here is the rewritten text: We are surprised by your observations, as the Glow-C Vitamin C 20% Serum is usually very lightweight and silky. The dryness of your skin could also be due to the other skincare products you use alongside the serum. Unfortunately, we cannot comment on that, as you just ordered the serum. During summer months, high temperatures and sun exposure can damage the skin's barrier function, leading to transepidermal water loss, which results in dryness and is typically a sign that your skin needs more hydration. Our returns policy gives you peace of mind when trying Facetheory. If, for some reason, you're not completely happy with a Facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“I was excited to see Facetheory's new Glow range and it has not disappointed! I have very dry skin so need to be careful with products that contain retinol but I've had no issues with the Retinol Firming Moisturiser, it leaves my skin looking fresh and hydrated.”

Helpful Report

Posted 1 year ago

“Loving this Azelaic acid serum. One of the only ones which doesn’t pill. Prices are steep tho, so I always buy in sale. Prefer that you just have fixed lower pricing; it makes me feel that I always pay too much when it isn’t in sale.”

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Posted 1 year ago

“Je suis très satisfaite avec tout les produits que j'ai acheté, malheureusement j'ai pas pû joindre le es photos.”

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Posted 1 year ago

“Really happy with the products I have purchased from Facetheory multiple times. I including; SPF moisturiser, Night Cream and Cera night oil.”

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Posted 1 year ago

“I preferred the older packaging. It allowed for a stronger smell, and was much easier to clean to recycle. I recommend the cleanser, moisturizers, and the glycolacsal solution.”

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Posted 1 year ago

“Always love face theory product and still do, I will continue to buy them but I am not a fan of the new packaging, as I use a day moisturiser and a night moisturiser, they are both identically packaged, I have to find my glasses to read the word ”night” on the night cream, I don’t really understand the changes as surely the old packaging was recyclable.”

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Posted 1 year ago

“Lovely products, disappointed they are discontinuing their foundation.”

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Posted 1 year ago

“Super good.”

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Posted 1 year ago

“Crème très agréable pas trop le temps de voir les résultats !”

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Posted 1 year ago

“Love this product makes my skin feel soft and love the smell”

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Posted 1 year ago

“I have enjoyed using the M1 bakuchiol moisturiser, it is not sticky or greasy, and seems to improve my over 60 skin. I appreciate the no plastic packaging and unscented option.”

Helpful Report

Posted 1 year ago

Facetheory is rated 4.7 based on 38,145 reviews