Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,016 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,016 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products and well presented.”

Helpful Report

Posted 1 year ago

“Great products, recyclable containers and fast delivery”

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Posted 1 year ago

“Bisher habe ich die Qualität der Facetheory-Produkte sehr gut gefunden. Meine Haut ist leider sehr sensitiv und ich leide an Rosacea auf meinen Wangen. Aber Ich wurde von Lumizela 15 überzeugt, da das Serum die Rötungen geheilt hat. Die anderen Cremes sind auch passend für meine empfindliche Haut!”

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Posted 1 year ago

“Absolutely gorgeous skincare. Leaves my face feeling clean and fresh, as well as reducing the size of my pores and helping with occasional breakouts. I also scanned with the Yuka App and the Vitamin C cleanser gets a 100/100 score! Amazing value, great size and speedy delivery. Highly recommend!”

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Posted 1 year ago

“Chose face theory due to their policy of not testing on animals here or abroad. Been using for a few months and found the day & night cream very nice, lovely fragrance, started using drops before bed with moisturiser which makes my skin feeling very soft. Helps with fine lines & wrinkles too. Very much recommended”

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Posted 1 year ago

“Great company with a fantastic ethos and wonderful product selection, always a great customer experience, highly recommended!”

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Posted 1 year ago

“Supers produits, les sérums sont efficaces et de bonne qualité. Le fait qu'ils soient vegan est top. Le service client est réactif et à l'écoute. Toujours satisfaite par les produits Facetheory que j'achète.”

Helpful Report

Posted 1 year ago

“Facetheory products have genuinely changed my skin- it is clearer, brighter and blemish free, and I virtually never have breakouts. By far the best products I’ve ever used, which suit my sensitive skin perfectly. The prices are very reasonable, and customer service excellent.”

Helpful Report

Posted 1 year ago

“What can I say about this brand other than I’m obsessed! From the beautiful products that soothe my skin, make it glow and feel nourished rather than tight, hot and irritated like so many others, through to the impeccable customer service. This brand is first class in every way! Thank you x”

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Posted 1 year ago

“Wrong item was shipped”

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Posted 1 year ago

Hi, It is always a priority to provide a seamless experience to our customers, and we’re sorry we fell short. We can see here that a member of our team assisted you with this issue. I've asked our customer service team to look into this and get in touch through email. Thanks Facetheory

Posted 1 year ago

“I have struggled with cleansing products for My skin, so when my daughter recommened the product I gave it a try and I have not looked back. It is amazing. My skin is clear and feels lovely. Thank you facetheory. 😊”

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Posted 1 year ago

“Love the quality of the products”

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Posted 1 year ago

“I'm going to be brutally honest. These products were not for me. It did more harm than good. It left me with more pigmentation than when I started. All the products irritated my skin. It burned and the scratching was unbelievable. More money down the toilet. I'm so disappointed”

Helpful Report

Posted 1 year ago

Hi, We are so sorry to hear that you had a reaction. There are many elements that can increase sensitivity or cause irritation. For example, it may be a specific ingredient in the formula to which you are allergic, or an active ingredient that is simply too potent for your skin. Each formulation we create is assessed by an external safety assessor who is a pharmacologist and considers all safety criteria and declares if it is a safe formula or not and each ingredient we use in our products is recognised as safe and is licensed as cosmetics within the EU. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“Very satisfied with both, products and order process.”

Helpful Report

Posted 1 year ago

“The customer service is excellent, I asked lots of questions before ordering for first time and they were so helpful . The product is amazing I ordered regena-c moisturiser and a serum for pigmentation both have faded it and giving more even skin tone”

Helpful Report

Posted 1 year ago

“Facetheory is a truly excellent brand. And their customer service is next to none. I ordered a face wash that ended up not working for me. Facetheory refunded my money and let me keep the product, which I gave to friends to try. Love this brand.”

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Posted 1 year ago

“I love facetheory. Because their products are mild and I do not have any reactions when using them”

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Posted 1 year ago

“I've been using facethoery for over 2 years now ,I started using it after I had finished chemotherapy as I wanted to try great products at and affordable price . My skin glows and feels amazing.”

Facetheory 5 star review on 10th June 2024

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Posted 1 year ago

“The Best products ever”

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Posted 1 year ago

“Have not seen a difference with my oily acne prone skin.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your feedback. We recommend using the product for at least 4 weeks continuously to see any first changes. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory

Posted 1 year ago

Facetheory is rated 4.7 based on 38,016 reviews