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Facetheory Reviews

4.7 Rating 38,008 Reviews
94 %
of reviewers recommend Facetheory
Company Reviews Product Reviews
91,752
 Metrics Info
4.7
Based on 38,008 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Facetheory Reviews
Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Facetheory 5 star review on 4th January 2025
Lorna W
Facetheory 5 star review on 7th October 2024
Rachel Y
Facetheory 5 star review on 20th September 2024
Constantine N
Facetheory 4 star review on 19th August 2024
Ibironke I
Facetheory 5 star review on 18th July 2024
Linda T
Facetheory 5 star review on 19th June 2024
Louise S
Facetheory 5 star review on 14th June 2024
Jodie N
1913
Anonymous
Anonymous  // 01/01/2019
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Jane A
Verified Buyer
“First time I have used these products and I am very happy with them. The SPF is great, works well, lightweight and doesn’t irritate my skin.”
Helpful Report
(English) - Posted 10 months ago
Kristina T
Verified Buyer
“Face theory is one of the best skincare brands on the market at such a good price point. I've been using face theory for a few years now and it's given me such good results, I always go back to them. I would rate the niacinamide (20%) and the tranexamic acid (5%) is excellent... They actually work, and really good value from money.”
Helpful Report
(English) - Posted 10 months ago
Virginija B
Verified Buyer
“Laiminga oda. Puikus aptarnavimas.”
Helpful Report
(English) - Posted 10 months ago
Helen N
Verified Buyer
“I’m really enjoying the eye balm.”
Helpful Report
(English) - Posted 10 months ago
Joanne K
Verified Buyer
“Beautiful texture, have seen a notable difference in my skin since using the night products. Once I’ve finished my (other branded) day products I’m going to look at Face Theory. Love the type of packaging too, takes up less space, and more hygienic than a pot!”
Helpful Report
(English) - Posted 10 months ago
Anonymous
Verified Buyer
“My favorite new product line.finally found my favorite skin care I have some eczema happens on sides of nose when seasons change anything touches it burns like fire makes worse.Your stuff makes it better. won’t switch now I’ve worked for Lancome and Chanel’s good product but they’re full of chemicals Thank you for making a cruelty, free products not full of chemicals. You guys are the best. Thanks.”
Helpful Report
(English) - Posted 10 months ago
Francisco G
Verified Buyer
“I love the packaging and the fact it comes sealed and is more environmentally friendly. I live in NYC where it is currently 40 degrees so the cream wasn't rich enough as I have dry skin but otherwise very nice and to be honest I have only used it twice. I think it will be perfect as it gets warmer.”
Helpful Report
(English) - Posted 10 months ago
Sanderson
Verified Buyer
“I love finding facetheory. It hands down is the best thing I ever found, I was using a more expensive brand (medik8) and when it came to stocking back up I thought I would try this. My skin is glowing, my hormonal acne and brake outs are non existent. THANK YOU FACETHEORY.”
Helpful Report
(English) - Posted 10 months ago
Eileen P
Verified Buyer
“I really like the product. It doesn't feel greasy but has some spf protection.”
Helpful Report
(English) - Posted 10 months ago
Charlotte D
Verified Buyer
“Très décue du produit, trop collant, texture que je n'apprécie pas même en utilisant peu de produit. Inutilisable pour ma part. Dommage vu le le prix. Je ne commanderai pas à nouveau. Sinon produit livré très rapidement. Rien à dire à ce niveau”
Helpful Report
(English) - Posted 10 months ago
Takunda V
Verified Buyer
“Worked after a week and don't even need to use anything else. Best on the market”
Helpful Report
(English) - Posted 10 months ago
Jane P
Verified Buyer
“I'd been using serum and moisturiser and added face oil when buying from Facetheory. My skin is finally not dry. I don't know if it's the oil or a combination of all three. For years I had oily skin with acne and the menopause has given me dry skin. So I'm happy with the results.”
Helpful Report
(English) - Posted 10 months ago
Sophie C
Verified Buyer
“Les seuls produits qui fonctionne à merveille ! C'est la 1 ère fois que je vois une réel action sur ma peau ...j'achète pas du rêve , les produits ont vraiment la composition vendue vu l'amélioration de ma peau ! Et j'en ai essayé des marques ,même de très grandes marques avec aucun résultat ! Merci et continuez !”
Helpful Report
(English) - Posted 10 months ago
Anonym
Verified Buyer
“Als sehr hautverträgliche Naturkosmetikprodukte liebe ich es, jeden Morgen und Abend mein Gesicht zu reinigen, mit Toner auszugleichen und zu pflegen. Mein Teint ist strahlend geworden.”
Helpful Report
(English) - Posted 10 months ago
Teodora D
Verified Buyer
“Good products, fast delivery, no problem”
Helpful Report
(English) - Posted 10 months ago
Angela T
Verified Buyer
“Siendo una mujer de 60+ años ha sido un poco atrevido comprar Facetheory, aun bastante desconocido en España. Me convenció el “no fuss” de sus formulas, ética, etc. Cosas que no me gustan: los tapones de rosca, (blancas y finas) que no enroscan bien una vez abierto. También tuve problemas con el tubo de crema de ojos. Al abrirlo salió con presión bastante cantidad. De hecho estrene la marca usando la crema de ojos durante 2 dias para toda la cara y cuello. En resumen, me gusta la calidad de la cremas, aunque es pronto para juzgar.”
Helpful Report
(English) - Posted 10 months ago
Hola Angela, ¡Gracias por compartir tu detallada reseña de los productos Facetheory! Valoramos mucho los comentarios de nuestros clientes, especialmente cuando destacan áreas de mejora junto con experiencias positivas. Aquí tienes una respuesta a tus puntos: Nos complace que hayas elegido Facetheory y agradecemos tu reconocimiento por nuestras fórmulas éticas y sencillas. Nos alegra saber que disfrutas de la calidad de nuestras cremas, aunque aún es pronto para evaluar todos sus beneficios. En cuanto al embalaje, entendemos lo frustrante que pueden ser problemas como los tapones de rosca y la dosificación del producto. Tus comentarios sobre el tubo de crema para ojos son especialmente valiosos, ya que siempre buscamos maneras de mejorar la funcionalidad y la experiencia del usuario. Facetheory está comprometido con prácticas sostenibles, lo que incluye la transición a materiales reciclables como tubos de aluminio, pero reconocemos que esta transición puede presentar algunos desafíos. Compartiremos tus comentarios con nuestro equipo para asegurarnos de perfeccionar estos aspectos. Gracias de nuevo por tu atenta reseña. Esperamos que siga disfrutando de nuestra gama de productos. Si tiene algún problema, no dude en contactar con nuestro equipo de atención al cliente. ¡Su satisfacción es nuestra prioridad! Facetheory Team
Posted 10 months ago
Shumzan G
Verified Buyer
“I’m very pleased with my product although I much preferred the previous jar that was used as there isn’t the same amount as in the jar.”
Helpful Report
(English) - Posted 10 months ago
Carolien N
Verified Buyer
“Amazing product and fast shipping. So far have tried the oil free gel cream and glow C moisturizer and my sensitive acne probe skin just loves both of them. Goes beautifully and absorbs well. The oil free gel cream is actually very hydrating to my surprise and kept my skin supple the whole day without drying. Can’t be happier with the experience so far!”
Helpful Report
(English) - Posted 10 months ago
Barros B
Verified Buyer
“Meine bestellte Ware von dem 15.03.2025 habe ich bis jetzt nicht erhalten. Wie möchte die Erstattung innerhalb von 3 Werktage überwiesen bekommen.”
Helpful Report
(English) - Posted 10 months ago
Hallo Barros, Vielen Dank für Ihre Bewertung. Wir möchten Sie darauf hinweisen, dass der Bewertungsbereich nicht der richtige Weg ist, um unseren Kundenservice zu kontaktieren. Sollten Sie Hilfe benötigen, schreiben Sie uns bitte eine E-Mail an help@facetheory.com. Wir werden uns schnellstmöglich um Ihr Anliegen kümmern. Der Sendungsverfolgung können wir entnehmen, dass Ihr Paket seit dem 25.03. in einem Paketshop zur Abholung bereitliegt. Sollten Sie es nicht abholen wollen, antworten Sie bitte auf die E-Mail unseres Kundenservice, damit wir Ihnen weiterhelfen können. MfG Facetheory Team
Posted 10 months ago
Anonymous
Verified Buyer
“Great face loose powder with fast delivery.”
Helpful Report
(English) - Posted 10 months ago
Facetheory is rated 4.7 based on 38,008 reviews
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