Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,250 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got the Hydraoat daily moisturiser and it is lovely, also got the HydraSerene night cream and this one isn't quite right for me. Feels heavy and doesn't sink in properly on my skin.”

Helpful Report

(English) - Posted 1 year ago

Hi Christine, We’re so glad to hear you’re enjoying the HydrOat Daily Moisturiser and really appreciate you letting us know your thoughts on the HydraSerene Night Cream. This formula is a little richer in texture, which can sometimes feel heavier on skin types that prefer something lighter. If you’d like, our team can recommend an alternative night cream that offers hydration with a lighter finish. Just reach out to us anytime at help@facetheory.com – we’d be happy to help you find the best match for your skin. Thanks Facetheory Team

Posted 1 year ago

“Simple no nonsense skincare that really delivers at a reasonable price.”

Helpful Report

(English) - Posted 1 year ago

Hi Olaf, Thank you so much for your wonderful review! We're so pleased to hear that you appreciate our simple, effective approach to skincare and that our products are delivering results for you at a price that feels fair. Facetheory Team

Posted 1 year ago

“After 1 year with facetheory I can say that I’m very happy ♥️ my skin looks so so much healthier 🥰 I’m glowing every day😁 Thank you for the support to the sale and most of all for the amazing skin routine you offer me 🙏”

Helpful Report

(English) - Posted 1 year ago

Hi Joana, Thank you so much for being with us for a whole year! We’re over the moon to hear how healthy and glowing your skin feels – that’s exactly what we love to see. We’re so glad our routines have worked well for you, and we’ll always be here to support you whenever you need. Thank you for choosing Facetheory as part of your skincare journey. Thanks Facetheory Team

Posted 1 year ago

“The facetheory was helpful and a good product. I can see some improvement day by day in my face. The darker area are fading away day by day as I am using the Product.”

Helpful Report

(English) - Posted 1 year ago

Hi Olabisi, Thank you so much for sharing your experience. We’re so pleased to hear you’re already noticing visible improvements and that the darker areas are gradually fading with continued use. Consistency is key with skincare, and it’s wonderful that your dedication is paying off. We can’t wait to hear how your results progress over time. Thanks Facetheory Team

Posted 1 year ago

“Product works really well. Noticed a negative difference when I stopped using it so won’t be doing that again!”

Helpful Report

(English) - Posted 1 year ago

Hi, Thank you so much for sharing your experience! We're delighted to hear that the product has been working so well for you and that you've noticed the benefits it brings to your routine. Consistency really can make all the difference, and we're glad it's become such an essential part of your skincare. Thanks Facetheory Team

Posted 1 year ago

“Hace mucho que no reponen en serum de 10% de Niaminacida y es un esencial en mi rutina”

Helpful Report

(English) - Posted 1 year ago

Hola Angela, Gracias por tu comentario. Sabemos lo importante que es nuestro sérum de Niacinamida al 10% para muchas rutinas de cuidado de la piel y nos alegra informarte que ya está nuevamente disponible en stock. ¡Esperamos que puedas disfrutarlo muy pronto! Facetheory Team

Posted 1 year ago

“I’ve extremely super sensitive skin and facetheory unscented products are the only ones I can use on my face and I have tried many a many of products and spent a complete fortune on products that were meant to be for my skin type 🙈, thank you facetheory for saving my skin …..”

Helpful Report

(English) - Posted 1 year ago

Hi Margaret, Thank you so much for sharing your experience with us. We know how challenging it can be to find products that truly work for very sensitive skin, and we’re so glad our unscented range has been a good match for you. It means a lot to hear that Facetheory has helped bring comfort and relief where other products haven’t. We’ll keep working hard to create gentle formulations you can trust. Thanks Facetheory Team

Posted 1 year ago

“I’ve tried the vitamin C eye cream and, unfortunately, it was very disappointing. The packaging does not let you dispense the right amount as the moment it touches your skin it becomes a liquidy mess (with an intense scent too and not so pleasant). I did not enjoy the product and would not recommend unless you plan to use your eye cream as a full face moisturiser.”

Helpful Report

(English) - Posted 1 year ago

Hi Cristian, We’re really sorry to hear about your experience with our Vitamin C Eye Cream. We appreciate you letting us know that the texture and dispensing didn’t perform as expected. We’ll share your comments about the packaging and scent with our product team to review further, as this isn’t the experience we want our customers to have. If you’d like, please reach out to us at help@facetheory.com so we can arrange an alternative product that might be a better fit for you and your skin. Thank you again for your honest feedback - it helps us improve. Thanks Facetheory Team

Posted 1 year ago

“I have purchased many times from Face theory , love all the products.”

Helpful Report

(English) - Posted 1 year ago

“Sehr gute Ware”

Helpful Report

(English) - Posted 1 year ago

“This company never disappoints. Occasionally, I have tried other skincare, but I always go back to FaceTheory. I’m loving their new Retinal range - what a difference to my skin. None of their products have ever made my skin feel uncomfortable and their customer service is excellent. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️”

Helpful Report

(English) - Posted 1 year ago

“Absolutely amazing product Work from the beginning I’m so happy”

Helpful Report

(English) - Posted 1 year ago

“All the products that I have tried did what it said it would do my skin glows more youthful in appearance”

Helpful Report

(English) - Posted 1 year ago

Hi Jennifer, Thank you so much for your wonderful feedback! We're thrilled to hear that our products have helped your skin glow and achieve a more youthful appearance. Your satisfaction means a lot to us, and we look forward to continuing to support your skincare journey. Thanks Facetheory Team

Posted 1 year ago

“Faster est un très bon site de cosmétique. Cependant je pense qu’il devrait arrêter de collaborer avec colis privé, j’ai commandé deux articles avec eux et je n’ai jamais été livré. Il devrait utiliser un autre transporteur pour la France. Si Face Theory utiliser un autre transporteur, je le recommanderais volontiers à mon entourage.”

Helpful Report

(English) - Posted 1 year ago

Bonjour Chris, Merci beaucoup pour votre retour et pour vos compliments sur nos produits. Nous sommes navrés d’apprendre que votre expérience de livraison n’a pas été satisfaisante et comprenons parfaitement votre frustration. Votre commentaire concernant notre partenariat avec Colis Privé est bien noté. Nous attachons une grande importance à la qualité de nos services, y compris au moment de la livraison, et nous transmettons régulièrement les retours de nos clients à nos transporteurs. Soyez assuré(e) que votre remarque sera partagée avec notre équipe logistique afin d’améliorer l’expérience de nos clients en France. En attendant, notre service client reste à votre disposition pour vous aider à trouver une solution concernant votre commande non livrée. N’hésitez pas à nous contacter directement afin que nous puissions vous accompagner. Encore merci pour votre confiance et vos suggestions. Nous espérons avoir l’opportunité de vous offrir très bientôt une expérience pleinement satisfaisante. Bien à vous, Facetheory Team

Posted 1 year ago

“I love the products but I hate the new packaging.”

Helpful Report

(English) - Posted 1 year ago

Hi Giulia, Thank you so much for sharing your feedback. We’re delighted to hear that you love our products! We’re sorry to learn that the new packaging hasn’t met your expectations. Your input is really valuable to us, and we’ll be sure to pass it along to our team as we continually work to improve both our products and packaging. We truly appreciate your support and hope to keep bringing you products you enjoy. Thanks Facetheory Team

Posted 1 year ago

“I used this product when it was called regenacalm serum. My dermatologist sadly doesn’t stock this brand any more. So i sourced the encapsulated retinol 3% renewing serum directly from yourselves. I am delighted with both the product & the service! ☺️”

Helpful Report

(English) - Posted 1 year ago

Hi Laura, Thank you so much for sharing your experience! We're delighted to hear you loved Regenacalm Serum and that our Encapsulated Retinol 3% Renewing Serum has been just as effective for you. It’s wonderful to know that both the product and your experience with our service have met your expectations. We truly appreciate your support and look forward to continuing to be part of your skincare journey! Thanks Facetheory Team

Posted 1 year ago

“Super face cream, smoothing, soothing & plumping, ideal for the night. Smells beautiful too”

Helpful Report

(English) - Posted 1 year ago

Hi Carol, Thank you so much for your lovely feedback! We’re delighted to hear you’re enjoying the cream’s soothing and plumping effects, and that the fragrance makes your nighttime routine even more special. Your kind words mean a lot to us! Thanks Facetheory Team

Posted 1 year ago

“I love this moisturizer! I have oily skin with rosacea and I love that this has 1% salicylic acid, it controls my oils without terrorizing my face. I’ve repurchased multiple times and will continue to repurchase. The gel texture is moisturizing without being greasy. Absolutely love.”

Helpful Report

(English) - Posted 1 year ago

“my favourate”

Helpful Report

(English) - Posted 1 year ago

Hi Mike, Thank you so much for your wonderful 5-star review! We’re truly honoured to be your favourite and we’ll keep working hard to give you the best experience every time. We appreciate your support! Thanks Facetheory Team

Posted 1 year ago

“There are a few Face Theory products that I have been using for several years now and really like. They are: Glow C cream cleanser, Glow C moisturiser SPF 30 and Balancing Rosehip Oil which I mix sometimes with my toner. I am currently trying Peptide Firming Night cream but it's too early to say if there are any improvements. I am 69. I do not like, however, the new tube packaging and fell Zi sm.bring short changed on the amount of product I am getting. Please bring back jars!!!”

Helpful Report

(English) - Posted 1 year ago

Hi Stella, Thank you so much for your kind words and 5-star review! We’re absolutely delighted to be your favourite and truly appreciate your support. Knowing that you had such a positive experience motivates us to keep delivering our very best every time. We’ll also make sure to pass on your feedback about the tubes to the team. We look forward to welcoming you again soon! Thanks Facetheory Team

Posted 1 year ago

Facetheory is rated 4.7 based on 38,250 reviews