Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,250 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,250 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Alisa las arrugas”

Helpful Report

(English) - Posted 1 year ago

“Face theory has been my life saver Or should I say FACE saver ! Ever since COVID I’v been have tried many PRODUCTS…! Sadly they don’t work ! FACE THEORY it’s been amazing from ordering to using the products and help from them it’s just been amazing! Thank you guys so much ! Sanjay and Brooke Australia 🇦🇺”

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(English) - Posted 1 year ago

“Die Produkte sind super gut und pflegen meine Haut optimal. Seitdem ich die Produkte benutze hab hat mein Hautbild sich zum Positiven verändert. Leider gefallen mir die neuen Verpackungen nicht. Die Plastikverschlüsse halten nicht auf den Tuben aus Blech. Die Crems quillen immer aus der Tube und man verschwendet so viel Produkt, dass die Tube trotz gleicher Größe nur noch halb so lange halten. Sehr schade bei den Preisen.”

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(English) - Posted 1 year ago

“Absolutely love the eye cream, have been using a couple of years and just ordered more. My parcel was lost but after contacting the company, they quickly sent out a replacement. Very happy!”

Helpful Report

(English) - Posted 1 year ago

“Have used. A few various products from gave theory and always loved them. However, not the biggest fan of the retinol face cream I purchased”

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(English) - Posted 1 year ago

“Hello! I have been using Facetheory products for a year now, I discovered them when I moved to Ireland. I had age-related pigmentation, and during this time my skin has noticeably brightened, become smoother, and my pores have cleared up. After washing my face, it is always soft, fresh and pleasant to the touch. I really appreciate the quality of your products and continue to use them with pleasure!”

Helpful Report

(English) - Posted 1 year ago

“I love all products especially the cleanser and retinol cream”

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(English) - Posted 1 year ago

“After battling with bad skin for years! I can truly say face theory has changed this. I visited the store in London near Soho and one of the lovely ladies done a full analysis of my skin and recommended me with face theory skin products that suited me. My face has never been so glowy and fresh but most of all clear from any hormonal break outs. Thank you Thank you Thank you :D”

Helpful Report

(English) - Posted 1 year ago

“Randomly discovered face theory so tried out the cleanser, toner and vit c serum. To say I'm hooked now is an understatement. Have gotten loads of compliments of my skin, been using the products now about 6weeks. Very reasonable too”

Helpful Report

(English) - Posted 1 year ago

“I’ve been using Facetheory for many years now . My skin loves this stuff. No breakouts and absorbs quickly. The only downside is that they have changed their product packaging and the cream base products are in tubes . I find it hard to get the creams out nearer the end and waste more of the product. I wish you would return to the jars as it’s much easier to. I’ve seen other comments saying the same . So please could you go back to the original jars . I wasn’t sure I was going to buy again with the products in the tubes”

Helpful Report

(English) - Posted 1 year ago

“Cette marque est une belle découverte pour moi”

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(English) - Posted 1 year ago

“Love the quality of the products. I truly miss the night peptide firming night cream.”

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(English) - Posted 1 year ago

“I have waited so long for the Jojoba rebalancing face and body oil to be stocked and it did not disappoint! The organic jojoba oil was my favourite and this is a great alternative as the line has ended.”

Helpful Report

(English) - Posted 1 year ago

“Love all the products and got my daughter to use FT too. We went to the shop in London where she had her facial skin analyzed. The lady was so lovely and helpful and my daughter is very happy with her new regime! Highly recommended.”

Helpful Report

Posted 1 year ago

“Am I expected to receive it? There had problem in the shipping can you please let me know what is going on?”

Helpful Report

(English) - Posted 1 year ago

Hi Ariella, Thank you for your review. We kindly ask that you contact our customer service team at help@facetheory.com, and they will be able to help you further. Thanks Facetheory Team

Posted 1 year ago

“Absolutely wonderful high quality products. I'm so happy with results when using my chosen product/routine. Everything has a feel good factor. Website is easy to use and delivery very quick.packaging is environmentally friendly. And is not excessive.”

Helpful Report

(English) - Posted 1 year ago

“Ottimi prodotti”

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(English) - Posted 1 year ago

“Excelente!!!!”

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(English) - Posted 1 year ago

“Bought a face cream and two weeks later I get an email telling me that the company is filing for bankruptcy and I’m not getting my money back nor my product. Do not buy from this company, they are going out of business!”

Helpful Report

(English) - Posted 1 year ago

Hi Heather, Thank you for your feedback and for sharing your experience. We sincerely apologise for the inconvenience and frustration caused by the recent disruption. To clarify, on 16th July 2025, Facetheory was acquired by Esselle Limited. Esselle is excited to take the business forward and continue to offer the high-quality, sustainable skin care products which you have come to expect. Agden Consulting Ltd, the previous company behind FaceTheory, entered administration. As a result, a small number of parcels which Agden Consulting distributed were disrupted during this process and not delivered. We have reached out directly to every customer whom we know was affected. If you believe your order was disrupted and haven't received our emails, please don't hesitate to contact us directly at help@facetheory.com. We truly appreciate your patience and hope this information helps clarify the situation. If you have any further questions or need assistance, please don’t hesitate to reach out. Thanks Facetheory Team

Posted 1 year ago

“J’aurais aimé plus de transparence sur le prix final car la mention des frais de douane est très discrète.”

Helpful Report

(English) - Posted 1 year ago

Bonjour, Merci pour votre retour. Nous comprenons parfaitement votre souhait de plus de transparence concernant le prix final. Sachez que, dans la majorité des cas, nous prépayons les frais de douane pour nos clients afin d’éviter toute surprise. Cependant, il arrive parfois que ce règlement ne soit pas reconnu par les services douaniers, qui peuvent alors facturer directement le client. Nous travaillons constamment à améliorer la clarté des informations et restons à votre disposition pour toute question. Cordialement, Facetheory Team

Posted 1 year ago

Facetheory is rated 4.7 based on 38,250 reviews