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Facetheory Reviews

4.7 Rating 38,012 Reviews
94 %
of reviewers recommend Facetheory
Company Reviews Product Reviews
91,807
 Metrics Info
4.7
Based on 38,012 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Read Facetheory Reviews
Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Facetheory 5 star review on 25th February 2026
Eva B
Facetheory 5 star review on 4th January 2025
Lorna W
Facetheory 5 star review on 7th October 2024
Rachel Y
Facetheory 5 star review on 20th September 2024
Constantine N
Facetheory 4 star review on 19th August 2024
Ibironke I
Facetheory 5 star review on 18th July 2024
Linda T
Facetheory 5 star review on 19th June 2024
Louise S
1914
Anonymous
Anonymous  // 01/01/2019
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Shumzan G
Verified Buyer
“I’m very pleased with my product although I much preferred the previous jar that was used as there isn’t the same amount as in the jar.”
Helpful Report
(English) - Posted 10 months ago
Carolien N
Verified Buyer
“Amazing product and fast shipping. So far have tried the oil free gel cream and glow C moisturizer and my sensitive acne probe skin just loves both of them. Goes beautifully and absorbs well. The oil free gel cream is actually very hydrating to my surprise and kept my skin supple the whole day without drying. Can’t be happier with the experience so far!”
Helpful Report
(English) - Posted 10 months ago
Barros B
Verified Buyer
“Meine bestellte Ware von dem 15.03.2025 habe ich bis jetzt nicht erhalten. Wie möchte die Erstattung innerhalb von 3 Werktage überwiesen bekommen.”
Helpful Report
(English) - Posted 10 months ago
Hallo Barros, Vielen Dank für Ihre Bewertung. Wir möchten Sie darauf hinweisen, dass der Bewertungsbereich nicht der richtige Weg ist, um unseren Kundenservice zu kontaktieren. Sollten Sie Hilfe benötigen, schreiben Sie uns bitte eine E-Mail an help@facetheory.com. Wir werden uns schnellstmöglich um Ihr Anliegen kümmern. Der Sendungsverfolgung können wir entnehmen, dass Ihr Paket seit dem 25.03. in einem Paketshop zur Abholung bereitliegt. Sollten Sie es nicht abholen wollen, antworten Sie bitte auf die E-Mail unseres Kundenservice, damit wir Ihnen weiterhelfen können. MfG Facetheory Team
Posted 10 months ago
Anonymous
Verified Buyer
“Great face loose powder with fast delivery.”
Helpful Report
(English) - Posted 10 months ago
Sevda D
Verified Buyer
“Diese Rosacea-Creme ist wirklich großartig und ich kann sie nur empfehlen! Sie zieht sehr schnell ein und verbessert die Entzündungen der Rosacea deutlich – fast nicht mehr sichtbar. Das isdie beste Creme, ich übertreibe nicht die Creme ist ein Wunder!”
Helpful Report
(English) - Posted 10 months ago
Adriana R
Verified Buyer
“I will buy from facetheory forever now that I tried the products! I love them I swear by them! They helped control my acne, rosacea and dry skin. They have good ingredients safe for sensitive and acne prone skin. 11/10 i highly recommend this brand!”
Helpful Report
(English) - Posted 10 months ago
Siobhan G
Verified Buyer
“Fantastic range of products, what drew me was that you could get unscented. Little bit disappointed that they’ve rebranded and changed packaging and product range, as I lost some of my favourite items. But still a company I come back to time and time again.”
Helpful Report
(English) - Posted 10 months ago
Anoniem
Verified Buyer
“Alle producten voelen fijn aan. Geen trekkend gevoel meer na wassen gezicht en een betere en minder rode huid na 2 weken gebruik. Benieuwd naar het resultaat na het langer gebruiken van de producten.”
Helpful Report
(English) - Posted 10 months ago
Adelia M
Verified Buyer
“Really good products and customer service.”
Helpful Report
(English) - Posted 10 months ago
Deborah G
Verified Buyer
“Me encantan todos los productos que he usado, pero la entrega nunca ha sido buena. Dicen de 4-7 días y siempre tardan unos 15 días o más.”
Helpful Report
(English) - Posted 11 months ago
Brasseur I
Verified Buyer
“J'appréhendais le nouvel emballage mais au final c'est bien plus pratique en tube . Et surtout ça ne casse pas si ça tombe.dans le lavabo (ça m'est arrivé avec le pot en verre). Et concernant le.produit je le commande depuis maintenant 3 ans et toujours aussi bien peau adoré. J'ai bientôt 56 ans”
Helpful Report
(English) - Posted 11 months ago
Anonymous
Verified Buyer
“Fantastic products with quick delivery.”
Helpful Report
(English) - Posted 11 months ago
Anonymous
Verified Buyer
“I haven’t had clear skin since before my teens until trying Face theory. It’s completely changed my life. Would recommend for anyone to try. Being able to build your own routine by asking a few short questions is so easy, you don’t get lost in lots of products and confused by what you actually need. It’s really simple but so effective. 10/10 I’ve tried all sorts including steroids from the doctors nothing else has ever worked.”
Helpful Report
(English) - Posted 11 months ago
Anonymous
Verified Buyer
“Great product for the face but awful packaging. Can't open it without using something sharp like a kitchen utensil to pierce the top. Which is no good when in shower or bathroom. If it wasn't for this would score top marks but that's an awful fail in my opinion if you can't open it.”
Helpful Report
(English) - Posted 11 months ago
Hi, Thank you for taking the time to share your thoughts about our product. We're glad to hear that you find it effective for your face. However, we apologize for the inconvenience caused by the packaging. We understand that it can be challenging to open, especially in a bathroom setting. We appreciate your feedback and will definitely consider improving our packaging design to make it more user-friendly. Please feel free to contact us at help@facetheory.com if you have any further suggestions or concerns. Thanks Facetheory Team
Posted 11 months ago
Anonymous
Verified Buyer
“Great facial skin products.”
Helpful Report
(English) - Posted 11 months ago
Harwood
Verified Buyer
“My son started using the glow moisture cream, he has very sensative skin, it suits him and no reaction, I decided to buy some and its very nice, sinks in very quickly, and the spf really is a bonus.”
Helpful Report
(English) - Posted 11 months ago
Jina J
Verified Buyer
“Great cream my skin looks amazing.”
Helpful Report
(English) - Posted 11 months ago
ALISON R
Verified Buyer
“I was experiencing really dry and flaky skin in my face with red patches and puckering under my eyes. Since I started to use Facetheory's HydraOat Soothing Daily Moisturiser and the CeraNight Rejuvenating Night Oil, this has cleared up completely. They have made such a difference. Delighted to have found these products which are vegan and relatively inexpensive. Will buy again.”
Helpful Report
(English) - Posted 11 months ago
Joselyn T
Verified Buyer
“The products are great and approved by my aesthetician who reviews products and ingredients. I love the slightly scented moisturizer cream!”
Helpful Report
(English) - Posted 11 months ago
Polly G
Verified Buyer
“Excellent service and great products, I love the Glow C daily Moistouriser.”
Helpful Report
(English) - Posted 11 months ago
Facetheory is rated 4.7 based on 38,012 reviews
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