Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,016 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,016 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Tell us how Facetheory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the products!”

Helpful Report

Posted 1 year ago

“Love it really good for my skin love the factor 30 whip cream non greasy soaks in quickly nice & smooth the cleaner is excellent too my skin looks great will be 69 this year 😀 happy customer”

Helpful Report

Posted 1 year ago

“le site est bien, les actifs et méthodes d'application sont bien expliqués, il est clair et simple sans fioritures”

Helpful Report

Posted 1 year ago

“I using some of the products to treat pigmentation on my face which is clearing very well .”

Helpful Report

Posted 1 year ago

“I haven’t used it for long but so far I think this is neutral for me. The product when applied has a gentle tingled sensation, it’s quite gentle and suitable for sensitive oily skin. However I dislike the lack of filter on the product, and it spills easily and is quite wasteful even with cotton pad”

Helpful Report

Posted 1 year ago

“I used now almost one month. I can feel skin is getting better. But I get small pimples on my face. No idea why it’s coming.”

Helpful Report

Posted 1 year ago

“Très bons produits très efficaces avec de bons composants”

Helpful Report

Posted 1 year ago

“My product arrived quite quickly but it is not possible to review the actual product until it has had sufficient tiime to work its magic.”

Helpful Report

Posted 1 year ago

“I bought your product but the screw on cover would not go on so I contacted your company and I am getting a replacement jar. I’m hoping for a smooth cover so it doesn’t dry out. Great customer service.”

Helpful Report

Posted 1 year ago

Hi Suzanne, Thank you for your feedback. We apologise for the issue with the screw cap, as this is not a common occurrence. If you need any further help, please let us know. Thanks Facetheory Team

Posted 1 year ago

“I’m loving my FT journey. I have a few favourites already, but I love trying out new stuff to see what really suits my skin.”

Helpful Report

Posted 1 year ago

“Love this company and their products!”

Helpful Report

Posted 1 year ago

“Cannot recommend this product enough! I had an eczema flair up on my face and was trying to find a cleanser that would be moisturising and non-comedogenic and within one week of using this my eczema went away! The cleanser is rich and creamy it hydrated my skin amazingly and leaves my skin looking glowy, refreshed and soft! And the tub itself could last me 6 months it’s massive for a cleanser!”

Helpful Report

Posted 1 year ago

“I love the products. My skin has not looked or felt better. Great value and quality for the price. I’ll continue to use.”

Helpful Report

Posted 1 year ago

“Really does what it says! My skin has gotten more even. Thanks”

Helpful Report

Posted 1 year ago

“Quick delivery, great skincare product. Love it.”

Helpful Report

Posted 1 year ago

“My old sun-damaged skin looks noticeably smoother since starting Facetheory. I’ve had trouble in the past finding products that moisturize enough but the products I chose are very moisturizing and nourishing.”

Helpful Report

Posted 1 year ago

“Brilliant brand !”

Helpful Report

Posted 1 year ago

“Absolutely love the products I’ve had from Facetheory! I’ve struggled to find an oil free moisturiser that actually keeps my skin hydrated but theirs has been great. I also love the vitamin C cleanser, my face feels so soft and clean afterwards.”

Helpful Report

Posted 1 year ago

“I love the packaging so unique. The products are great very light not too heavy in the face.”

Helpful Report

Posted 1 year ago

“Je suis ravie du produit reçu”

Helpful Report

Posted 1 year ago

Facetheory is rated 4.7 based on 38,016 reviews