Facetheory Reviews

Name: Facetheory
Address: The Old Town Hall, Bacup Road, Spinning Point, Rossendale, Lancashire
Rating: 4.70

4.7 Rating 38,145 Reviews

94 %

of reviewers recommend Facetheory

4.7

Based on 38,145 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

Write Your review

Tell us how Facetheory made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Facetheory 5 star review on 25th February 2026

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prefer the glass jars...not loving the new packaging.”

Helpful Report

Posted 1 year ago

Hi Russel, We apologise for the disappointment you've expressed regarding the switch from jars to tubes. We recognize the significance of product presentation and usability to our loyal customers. Your feedback on the clarity of our new packaging and the website is highly valuable to us, and we are taking it seriously. If you face any issues with the tubes, please contact our customer service team who would be happy to offer guidance or a resolution. We switched to tube packaging to improve convenience, reduce the risk of contamination and damage, and minimise our carbon footprint. We understand that this change might not fit your preferences. We are dedicated to offering top-quality products, and your feedback will help us make informed decisions in the future. Thank you once again for your feedback. We hope to provide you with a more satisfying experience in the future. Thanks Facetheory Team

Posted 1 year ago

“Pour l’instant emballé par tout les produits achetés j’attend avec impatience ma dernière commande je vais tester un nouveau produit et j’ai même commandé une crème de jour pour faire tester à mon fils ;)”

Helpful Report

Posted 1 year ago

“I’ve used Face Theory products for a number of years and love them for a number of reasons. The products are high quality, vegan and cruelty free, the packing is sustainable and, most importantly, they work! I have recommended to family and friends who love the products too!”

Helpful Report

Posted 1 year ago

“C'est la seule et quand je dis la seule c'est vraiment la seule et unique marque qui a un effet sur ma peau. J'ai de la rosacée acnéique et c'est très compliqué à gérer. Et avec facetheory il y a une vraie amélioration.”

Helpful Report

Posted 1 year ago

“M face theory products have been great but recently the pot has changed to a squeeze tube which is difficult for face application as hands are sticky with cream on the tube as opposed to a dip in and out of the open pot. I used to subscribe for two of these items but due to repackaging, I will no longer be buying them. Product great but disappointing repackaging”

Helpful Report

Posted 1 year ago

“I ordered one product. I got something in different package, I asked customer service if it's the same and they said it was. But on the back of ingredients list, proportions are totally different then from my old package. Also it feels different on my face, like i put wax on my face which didn't want to go into my skin. I am ordering this Night cream since 2 years and first time I am dissapointed and tricked.”

Helpful Report

Posted 1 year ago

Hi, Thank you for taking the time to share your experience with us. We sincerely apologize for the confusion and disappointment you've encountered with your recent order. Your feedback is extremely important to us, and we take your concerns very seriously. The main actives and their strength have remained the same, however we have changed one of the preservatives to an more effective alternative. We apologise for any confusion caused by this change. Our returns policy gives you peace of mind when trying Facetheory. If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund. Thanks Facetheory Team

Posted 1 year ago

“So happy I found this brand, thanks to a friend who recommended it. The products work, full stop.”

Helpful Report

Posted 1 year ago

“Produit huileux qui ne pénètre pas et qui peigue”

Helpful Report

Posted 1 year ago

Bonjour Merci pour votre retour et je suis désolé d'apprendre que le produit n'a pas répondu à vos attentes. Nous comprenons que chaque personne est différente et que certains produits cosmétiques peuvent tout simplement ne pas convenir à certains types de peau. Notre politique de retour vous offre une tranquillité d'esprit lorsque vous essayez Facetheory. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Merci Facetheory

Posted 1 year ago

“Peptide eye cream is a great product! A little goes a long way and I like the new packaging. I see a difference in the texture of my under eye - wrinkles are less noticeable and skin feels hydrated.”

Helpful Report

Posted 1 year ago

“I am struggling a little bit in adapting to the "new packages". First, because they are not just "new packages"; they are "new products" (which means that I can't have exactly what I had before and I liked). Second: I understand the whole thing about using metal instead of large and heavy glass tubs, well done. But every metal squeezy package of cream our there comes with a little "pointer" on the cap for you to open the internal lid. I had to find scissors somewhere to puncture the lid because the cap in your product does not come with anything to help me do it. Also, the smell, albeit good, is not the same as before.”

Helpful Report

Posted 1 year ago

“The customer service is efficient, fast and listen to the customer. The only company I know that reimburse products not liked.”

Helpful Report

Posted 1 year ago

“Love the products amazing for my skin great value and lasts ages! Would 100% recommend.”

Helpful Report

Posted 1 year ago

“Cela fait un mois que j'utilise le toner à vitamine c et le sérum tranexamique +vit c et je n'ai observé aucune amélioration sur ma peau en termes de taches d'hyperpigmentation et réduction de la visibilité de mes pores. Je suis assez déçue”

Helpful Report

Posted 1 year ago

Bonjour Merci pour votre retour et je suis désolé d'apprendre votre déception. Bien que ces ingrédients puissent être efficaces pour de nombreuses personnes, les résultats individuels peuvent varier. Un mois n’est peut-être pas suffisant pour constater des améliorations significatives de l’hyperpigmentation et de l’apparence des pores. De nombreux utilisateurs de soins de la peau, en particulier ceux ciblant les problèmes de pigmentation, peuvent constater qu'il faut jusqu'à 2 à 3 mois pour obtenir des résultats visibles. Si, pour une raison quelconque, vous n'êtes pas entièrement satisfait d'un achat facetheory et ne remarquez aucune amélioration visible de votre peau dans les 365 jours, envoyez-nous simplement un e-mail à help@facetheory.com pour un échange ou un remboursement gratuit. Pour toute question future, veuillez nous contacter via help@facetheory.com. Merci Facetheory

Posted 1 year ago

“I was looking for product for my husband who wanted a specific face cleanser. I found it bought it, however, it was labelled for women, I was pretty sure I ordered men's. So I've convinced him to give it a go but he is resistant.”

Helpful Report

Posted 1 year ago

“Great products”

Helpful Report

Posted 1 year ago

“I have been using Facetheory products for years and I find them to be of high quality and they work! That combined with the excellent service and the very reasonable prices makes Facetheory my first choice. Thank you Facetheory!!! Please do not stop or change.”

Helpful Report

Posted 1 year ago

“Love the product as always. I even decided to move to ordinary and try their products but I HAD to come back cause you guys are the best no doubt but why the hell would you change the containers. That’s my only BUT… I so don’t like the tubes. The cleanser gets a little pink on the top every morning and I won’t be able to get all the cream cause it’s in a tube. Anyway I love your products and I’ll always come back here.”

Helpful Report

Posted 1 year ago

“Au top! Ce produit répond réellement aux attente”

Helpful Report

Posted 1 year ago

“J’ai acheté le produit clarifying cleanser et j’en suis trés satisfaite il a réussit à faire disparaitre certains petits boutons que j’avais depuis longtemps il correspond parfaitement à ma peau mixte ne l’a pas dutout déseché!”

Helpful Report

Posted 1 year ago

“Très bon site, sérieux, service client très réactif, je recommande fortement.”

Helpful Report

Posted 1 year ago

Facetheory is rated 4.7 based on 38,145 reviews