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Facetheory Reviews

4.7 Rating 37,999 Reviews

94 %

of reviewers recommend Facetheory

Company Reviews

Product Reviews

4.7

Based on 37,999 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

Facetheory 5 star review on 7th October 2024

Facetheory 5 star review on 20th September 2024

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Facetheory 5 star review on 18th July 2024

Facetheory 5 star review on 19th June 2024

Facetheory 5 star review on 14th June 2024

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve always been very pleased with my Facetheory products including the ones I purchased recently. I would have bought more items but so many were out of stock which was disappointing . But thanks anyway.”

Helpful Report

(English) - Posted 7 months ago

“No sure how I feel about Glow c vitamin serum. It seems a bit oily and takes along time to soak in. When I apply it, it has a very warming effect. ( never experienced that with other vit c serums) No been using it long enough to see an results yet, and my concern is, whether it will cause breakouts on my unpredictable menopausal skin. I will continue with it. Time will tell. Generally I love all Face Theory products and hope this does not disappoint.”

Helpful Report

(English) - Posted 7 months ago

Hi Catriona, Thank you for sharing your experience with the Glow-C Vitamin C Serum. It's understandable to notice differences since this serum contains 20% ethylated vitamin C combined with ferulic acid and glycerin, designed to brighten and hydrate the skin without irritation or greasy residue for most users. The oily texture you mentioned may be related to some moisturising ingredients like olive oil derivatives included in the formulation, which for some can feel heavier or take longer to absorb. The warming sensation is unusual for vitamin C serums, which are generally formulated to be gentle and non-irritating, but individual skin reactions can vary. Regarding concerns about breakouts on menopausal or unpredictable skin, this serum is fragrance-free and aimed to be non-irritating, but because it contains active antioxidants and moisturizing components, patch testing first is advisable. If your skin is prone to sensitivity or breakouts, monitoring how your skin responds as you continue is wise. Many users appreciate Face Theory's products for their effectiveness and quality, so it's good to hear you're giving it time to see results. Vitamin C serums often require consistent use over weeks to months to notice visible benefits such as brightening, improved texture, and reduced dark spots. If the oily feel or warming persists or worsens, or if breakouts occur, consulting with a dermatologist might help tailor your skincare even better. Meanwhile, continuing with careful observation as you are doing is a sensible approach. Thank you for your loyalty to Facetheory, and I hope the Glow-C serum meets your expectations over time. Facetheory Team

Posted 6 months ago

“Excellent always buying”

Helpful Report

(English) - Posted 7 months ago

“Excellent service and the products I have tried so far have been wonderful.”

Helpful Report

(English) - Posted 7 months ago

“I bought the gel moisturizer and it really works for me as I got oily skin brilliant product”

Helpful Report

(English) - Posted 7 months ago

“This serum is amazing! Before I started using this my skin would always get irritated when I used retinols as well as acids. It would get dry and flaky for days after. This is the first barrier serum that has actually helped. I just started using it a couple of weeks ago and it immediately worked. I no longer have that issue at all. I'm using a retinal 4 times a week as well a acid once a week and my skin looks great. This is a really nice serum, it's lightweight and it doesn't take much to spread on your face as well as your neck and chest. I took a chance and purchased 3 of them. I'm so glad I did.”

Helpful Report

(English) - Posted 7 months ago

“Always used facetheory. Great skin care”

Helpful Report

(English) - Posted 7 months ago

“Brilliant service, fanatstic products and excellent communication from the Facetheory. A full 10 out of 10 from me! I'll certainly be using Facethoery again! LOVE :)”

Helpful Report

(English) - Posted 7 months ago

“Ich bin sehr zufrieden mit den Produkten von facetheory.Habe schon vieles probiert aber bei fettiger findet man selten gute Produkte.”

Helpful Report

(English) - Posted 7 months ago

“I’ve been using Facetheory products for a few years now and I never looked back. Simple and effective, never had a problem with shipping (while also moving to different countries) and overall a good experience.”

Helpful Report

(English) - Posted 7 months ago

“I like the feel of the cream on my fave, and sinks in quiet quickly, hope this helps with my redness, tried countless potions and lotions before, this is only day 2 of using, so will update more soon”

Helpful Report

(English) - Posted 7 months ago

“Not for me. Bought it because my face was feeling very sensitive and dry but it made my face burn and it felt very dry.”

Helpful Report

(English) - Posted 7 months ago

“I love your products and the service is fast and efficient.”

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(English) - Posted 7 months ago

“Since starting using the retinal 0,2 serum just over a week ago I'am happy to say that I really like the product. No irritation at all. The serum feels soft on the skin. It's to early to really comment on results. But my first impression is very good.”

Helpful Report

(English) - Posted 7 months ago

“I’ve tried soooo many different products but nothing works quite as well as face theory, super gentle formulas making it perfect for sensitive skin. I can’t get enough of it!!”

Helpful Report

(English) - Posted 7 months ago

“Excellent products at a really good price. I will definitely buy from Facetheory again. Currently waiting for a night cream to come back in stock to try”

Helpful Report

(English) - Posted 7 months ago

“I was using Facetheory a while back and stayed from the brand. (No idea why, everything else has been so bad for my skin) I have been using three products from the Glow-C range. A serum, eye cream, and moisturiser. And as always, it’s marvellous stuff! It’s like at home resurfacing. My skin is more bright and more even, the dark circles under my eyes and discolouration have all but practically disappeared. I know the range can be a little pricey, but the results are well worth the money. Sustainable and solid ingredients that are cruelty free. What more could you possibly want from a skincare range?”

Helpful Report

(English) - Posted 7 months ago

“Very disappointed with the quality of the products and the customer service. Highly not recommended.”

Helpful Report

(English) - Posted 7 months ago

“I love all the products I’ve bought so far. Strongly recommend!”

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(English) - Posted 7 months ago

“I love the products, but not happy with the change of containers for the creams as they are not recyclable. Please go back to the glass pots”

Helpful Report

(English) - Posted 7 months ago

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Facetheory is rated 4.7 based on 37,999 reviews