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Facetheory Reviews

4.7 Rating 38,054 Reviews

94 %

of reviewers recommend Facetheory

Company Reviews

Product Reviews

4.7

Based on 38,054 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

Facetheory 5 star review on 4th January 2025

Facetheory 5 star review on 7th October 2024

Facetheory 5 star review on 20th September 2024

Facetheory 4 star review on 19th August 2024

Facetheory 5 star review on 18th July 2024

Facetheory 5 star review on 19th June 2024

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality products at a much more reasonable and affordable price point. I've been using their products for years, and regularly get compliments on my skin, including from the skin clinic I attend, which shows the quality! Especially recommend the Glow -C Tranexamic acid product... One of the best on the market for people with melasma!”

Helpful Report

(English) - Posted 8 months ago

“Products fabulous. Efficient, helpful service. Always communicate well and always deliver as promised.”

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(English) - Posted 8 months ago

“I am happy with most of products, also the customer service is great and efficient. Thank you”

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(English) - Posted 8 months ago

“My dermatologist sold me products for a small fortune. I then went on ChatGPT and asked for similar products and 8 seconds later was referred to FaceTheory and specific products. I could not apply my 40% discount so I wrote them. They immediately refunded my card the 40%, on top of being half the price that I had paid for my other products. Now after use these products seem almost as good as what my dermatologist recommended, only one daycreme is not as thick, and the spf has no tint. But I will happily continue the use of my FaceTheory products.”

Helpful Report

(English) - Posted 8 months ago

“I have loved the products from the first use. I have been using a different brand for years and was gifted this. I cannot be happier with my products.”

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(English) - Posted 8 months ago

“I like the products a lot my son got me started on them good for your skin .”

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(English) - Posted 8 months ago

“This eye cream is great. I have tried so many other products in the past but my skin reacts to their content. This one is moisturising, gentle and does reduce the appearance of wrinkles. Definitely recommended for those with delicate skin.”

Helpful Report

(English) - Posted 8 months ago

“Looooove this moisturizing gel! It's great for my oily skin! This is my go to moisturizer.”

Helpful Report

(English) - Posted 8 months ago

“Love the products I ordered. Large size and works so well.”

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(English) - Posted 8 months ago

“Huge range of products designed to support all skins and conditions. Easy ordering process including subscriptions. Fast delivery. Best of all, cruelty free, UK based and independent.”

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(English) - Posted 8 months ago

“Delivery was easy and the products are amazing! Used the products for about a week now, and I’ll definitely be back for my skin care needs!”

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(English) - Posted 8 months ago

“Love the product but hate the new packaging, it causes lots of product waste and I can no longer repurpose and reuse the old glass jars as I need to throw out the metal tubes. Terrible decision to change the packaging after speaking to other face theory fans they also agree”

Helpful Report

(English) - Posted 8 months ago

Hi, Thank you for sharing your feedback. We're glad to hear you love the product itself. We understand your concerns about the new packaging and the increased product waste it may cause, as well as the inconvenience of not being able to repurpose the old glass jars. Please know that your comments, along with the feedback from other Face Theory fans, are valuable to us and will be taken into strong consideration as we continue to evaluate and improve our packaging choices to better align with sustainability goals and customer preferences. We appreciate your honesty and your support for the brand. Facetheory Team

Posted 8 months ago

“Unfortunately I'm not a fan of the new packaging. I'm ending up with wastage when too much product comes out (it's very hard to squeeze out the right amount and you can't wipe off or put back the excess) and the lid is small and fiddly. It also can't be easily recycled where I live. The moisturiser is fine but at this price it needs to not annoy me every morning.”

Helpful Report

(English) - Posted 8 months ago

Hi, Thank you for your honest feedback. We're sorry to hear that the new packaging has caused frustration with product wastage and the lid design. We truly appreciate you sharing these details, as it helps us improve both user experience and sustainability. Your point about recyclability is very important, and we’re actively exploring more eco-friendly options. We're glad to hear you like the moisturizer itself, and we hope to make your daily routine more enjoyable in the future. If you have any further suggestions or concerns, please don’t hesitate to reach out. Thanks Facetheory Team

Posted 8 months ago

“The texture of the products felt nice and once used the cleanser but come 10am, my face was shiny and oily. It also made me break out. I have acne and oily skin and this didn’t help me so stopped using.”

Helpful Report

(English) - Posted 8 months ago

“Resveratrol is my holy grail skincare product and my skin has become the best it has ever been and I'm 52! It's the key ingredient I use consistently and it's transformed my skin. It's a travesty that Facetheory are discontinuing it....im heartbroken 😔 The peptide night cream is amazing too 😊”

Helpful Report

(English) - Posted 8 months ago

“I’ve always been very pleased with my Facetheory products including the ones I purchased recently. I would have bought more items but so many were out of stock which was disappointing . But thanks anyway.”

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(English) - Posted 8 months ago

“No sure how I feel about Glow c vitamin serum. It seems a bit oily and takes along time to soak in. When I apply it, it has a very warming effect. ( never experienced that with other vit c serums) No been using it long enough to see an results yet, and my concern is, whether it will cause breakouts on my unpredictable menopausal skin. I will continue with it. Time will tell. Generally I love all Face Theory products and hope this does not disappoint.”

Helpful Report

(English) - Posted 8 months ago

Hi Catriona, Thank you for sharing your experience with the Glow-C Vitamin C Serum. It's understandable to notice differences since this serum contains 20% ethylated vitamin C combined with ferulic acid and glycerin, designed to brighten and hydrate the skin without irritation or greasy residue for most users. The oily texture you mentioned may be related to some moisturising ingredients like olive oil derivatives included in the formulation, which for some can feel heavier or take longer to absorb. The warming sensation is unusual for vitamin C serums, which are generally formulated to be gentle and non-irritating, but individual skin reactions can vary. Regarding concerns about breakouts on menopausal or unpredictable skin, this serum is fragrance-free and aimed to be non-irritating, but because it contains active antioxidants and moisturizing components, patch testing first is advisable. If your skin is prone to sensitivity or breakouts, monitoring how your skin responds as you continue is wise. Many users appreciate Face Theory's products for their effectiveness and quality, so it's good to hear you're giving it time to see results. Vitamin C serums often require consistent use over weeks to months to notice visible benefits such as brightening, improved texture, and reduced dark spots. If the oily feel or warming persists or worsens, or if breakouts occur, consulting with a dermatologist might help tailor your skincare even better. Meanwhile, continuing with careful observation as you are doing is a sensible approach. Thank you for your loyalty to Facetheory, and I hope the Glow-C serum meets your expectations over time. Facetheory Team

Posted 8 months ago

“Excellent always buying”

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(English) - Posted 8 months ago

“Excellent service and the products I have tried so far have been wonderful.”

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(English) - Posted 8 months ago

“I bought the gel moisturizer and it really works for me as I got oily skin brilliant product”

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(English) - Posted 9 months ago

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Facetheory is rated 4.7 based on 38,054 reviews