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Facetheory Reviews

4.7 Rating 37,840 Reviews

94 %

of reviewers recommend Facetheory

Company Reviews

Product Reviews

4.7

Based on 37,840 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

Facetheory 5 star review on 7th October 2024

Facetheory 5 star review on 20th September 2024

Facetheory 4 star review on 19th August 2024

Facetheory 5 star review on 18th July 2024

Facetheory 5 star review on 19th June 2024

Facetheory 5 star review on 14th June 2024

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t had clear skin since before my teens until trying Face theory. It’s completely changed my life. Would recommend for anyone to try. Being able to build your own routine by asking a few short questions is so easy, you don’t get lost in lots of products and confused by what you actually need. It’s really simple but so effective. 10/10 I’ve tried all sorts including steroids from the doctors nothing else has ever worked.”

Helpful Report

(English) - Posted 7 months ago

“Great product for the face but awful packaging. Can't open it without using something sharp like a kitchen utensil to pierce the top. Which is no good when in shower or bathroom. If it wasn't for this would score top marks but that's an awful fail in my opinion if you can't open it.”

Helpful Report

(English) - Posted 7 months ago

Hi, Thank you for taking the time to share your thoughts about our product. We're glad to hear that you find it effective for your face. However, we apologize for the inconvenience caused by the packaging. We understand that it can be challenging to open, especially in a bathroom setting. We appreciate your feedback and will definitely consider improving our packaging design to make it more user-friendly. Please feel free to contact us at help@facetheory.com if you have any further suggestions or concerns. Thanks Facetheory Team

Posted 7 months ago

“Great facial skin products.”

Helpful Report

(English) - Posted 7 months ago

“My son started using the glow moisture cream, he has very sensative skin, it suits him and no reaction, I decided to buy some and its very nice, sinks in very quickly, and the spf really is a bonus.”

Helpful Report

(English) - Posted 7 months ago

“Great cream my skin looks amazing.”

Helpful Report

(English) - Posted 7 months ago

“I was experiencing really dry and flaky skin in my face with red patches and puckering under my eyes. Since I started to use Facetheory's HydraOat Soothing Daily Moisturiser and the CeraNight Rejuvenating Night Oil, this has cleared up completely. They have made such a difference. Delighted to have found these products which are vegan and relatively inexpensive. Will buy again.”

Helpful Report

(English) - Posted 7 months ago

“The products are great and approved by my aesthetician who reviews products and ingredients. I love the slightly scented moisturizer cream!”

Helpful Report

(English) - Posted 7 months ago

“Excellent service and great products, I love the Glow C daily Moistouriser.”

Helpful Report

(English) - Posted 7 months ago

“Bon produit”

Helpful Report

(English) - Posted 7 months ago

“I really like it , it doesn’t leave a shine like most spfs do !”

Helpful Report

(English) - Posted 7 months ago

“Bonjour, J'adore les produits de facetheory ! La crème au retinal 0,05 est super, elle laisse la peau hydratée et plus repulpée. J'attends quelques semaines pour le résultat sur mes ridules. Néanmoins, le toner que j'ai commandé n'est pas adapté à ma peau finalement.. Il me pique le visage.”

Helpful Report

(English) - Posted 7 months ago

“Again thank you for my moisturiser it’s the only one I’ll buy and use need more stars great company came quickly no concerns at all never have just like to thank you again”

Helpful Report

(English) - Posted 7 months ago

“Je recommande le serum anti taches”

Helpful Report

(English) - Posted 7 months ago

“Produit fluide et non agréable à passer sur le visage et non gras”

Helpful Report

(English) - Posted 7 months ago

“Super Produkte👍”

Helpful Report

(English) - Posted 7 months ago

“Très bon produit. Les résultats se font sentir dès la première semaine. J'ai une peau mature, mixte, hyper pigmentée avec de légères cicatrices. J'obtiens une homogénéité du teint, fermeté de l'ovale du visage et lissage du grain de peau. Je reprendrai sans hésiter ce produit que je tolère très bien.”

Helpful Report

(English) - Posted 7 months ago

“Toujours satisfaite de vos produits. Je viens de recevoir le trio Retinal, ne reste plus qu'à tester. Sur le produit Supergel oil free moisturiser, un bémol sur le capuchon en métal qui devient noir à l'intérieur. En général aussi un bémol sur le nouveau packaging qui me semble avoir plus de carton. Sinon, je le redis, toujours satisfaite par vos produits.”

Helpful Report

(English) - Posted 7 months ago

“I found facetheory by accident about 4 yrs ago. And the prices were so amazing for such a great product!! Now they’re almost triple in price just like the standard high end so there’s really no competition anymore. I guess to many people found out about this so they changed prices.. so sad”

Helpful Report

Posted 7 months ago

“All good.....”

Helpful Report

(English) - Posted 7 months ago

“Horrible ! Les deux produits m’ont brûlé la peau”

Helpful Report

(English) - Posted 7 months ago

Bonjour Merci d'avoir pris le temps de partager votre expérience avec nos produits de soin. Nous sommes profondément préoccupés par la sensation de brûlure que vous avez ressentie lors de leur utilisation. La santé et la satisfaction de votre peau sont nos priorités absolues, et nous prenons tous vos commentaires très au sérieux. Nous apprécions votre honnêteté et souhaitons aborder quelques points importants : Sensibilité cutanée : Chaque peau est unique, et ce qui convient à une personne peut ne pas convenir à une autre. Certains de nos produits contiennent des ingrédients actifs qui peuvent être trop puissants pour certains types de peau. Test cutané : Nous recommandons toujours d'effectuer un test cutané avant d'intégrer complètement un nouveau produit de soin à votre routine. Appliquez une petite quantité de produit sur une zone discrète de votre peau et surveillez l'apparition d'effets indésirables pendant 24 à 48 heures. Introduction progressive : Lorsque vous commencez à utiliser de nouveaux produits de soin, en particulier ceux contenant des ingrédients actifs, il est préférable de les utiliser progressivement. Commencez par une ou deux utilisations par semaine, puis augmentez progressivement la fréquence d'utilisation au fur et à mesure que votre peau s'adapte. Nous sommes ravis de constater que vous avez déjà reçu un remboursement intégral de votre achat. Votre satisfaction est notre priorité et nous espérons que cette solution répondra à vos préoccupations. Merci encore pour vos commentaires, ils nous aident à améliorer nos produits et l'expérience client. Facetheory Team

Posted 7 months ago

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Facetheory is rated 4.7 based on 37,840 reviews