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Facetheory Reviews

4.7 Rating 38,249 Reviews

94 %

of reviewers recommend Facetheory

Company Reviews

Product Reviews

4.7

Based on 38,249 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

Facetheory 5 star review on 4th January 2025

Facetheory 5 star review on 7th October 2024

Facetheory 5 star review on 20th September 2024

Facetheory 4 star review on 19th August 2024

Facetheory 5 star review on 18th July 2024

Facetheory 5 star review on 19th June 2024

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect for my dry skin, always leaves my skin feeling hydrated and soft even after all day or after night sleep. Love the products!”

Helpful Report

(English) - Posted 10 months ago

“I loved the exa glow serum however the new bottles seem quite flimsy and harder to use with the pipette than the previous packaging. Also the serum feels a bit watered down than usual so am quite disappointed”

Helpful Report

(English) - Posted 10 months ago

“I will not buy skincare from any other brand. Every product I've purchased from Facetheory has done what it was supposed to do - when does that ever happen? I'm over the moon with how much clearer and healthy-looking my skin is! So impressed with Facetheory. The products are so well-priced; they last for ages and give you real results. 10/10”

Helpful Report

(English) - Posted 10 months ago

“Such luxurious products for such a reasonable price. Love the Vit C products”

Helpful Report

(English) - Posted 10 months ago

“It’s my favourite skincare company by far! Loyal customer for 3y+”

Helpful Report

(English) - Posted 10 months ago

“I am very pleased with my products from Facetheory. Knowing exactly what is in the product is a great help and knowing that you care what goes into them is reassuring. The prices are very reasonable and the containers/ packaging are sustainable. These are the things that matter to me so I am happy to purchase from you.”

Helpful Report

(English) - Posted 10 months ago

Hi Wendy, Thank you so much for sharing your experience. We’re delighted to hear you’re pleased with our products, and that knowing the ingredients and sustainability of our packaging matters to you. We always aim to offer good value while caring for both your skin and the planet. Thanks again for your kind words and for choosing Facetheory. Kind regards, Facetheory Team

Posted 10 months ago

“Unico appunto è tutte le descrizioni solo in inglese .Prodotti ottimi”

Helpful Report

(English) - Posted 10 months ago

“Très bons produits, envoi rapide et soigné”

Helpful Report

(English) - Posted 10 months ago

“I tried the cream for dry skin, but it didn’t moisturize my skin enough”

Helpful Report

(English) - Posted 10 months ago

“Ein Naturprodukt von sehr guter Qualität und eine tägliche Wonne für die Haut.”

Helpful Report

(English) - Posted 10 months ago

“I regularly purchase some of their products. Always happy with my online shopping.”

Helpful Report

(English) - Posted 10 months ago

“Love the products - especially the SPF moisturiser. Not keen though on the packaging in tubes- the glass jars were much better.”

Helpful Report

(English) - Posted 10 months ago

“Like all Facetheory products: 10/10 .”

Helpful Report

(English) - Posted 10 months ago

“We love the FaceTheory products, and so could not resist their sale opportunities! All was very straighforward in the ordering process, and all the communication from FT. Their customer service is brilliant. The Post Office lost our delivery. The wonderfully helpful staff at FT responded incredibly quickly, and had a replacement order sent out straight away, and received super fast. They couldn't have been nicer about everything. A pleasure to deal with. Thank you Facetheory”

Helpful Report

(English) - Posted 10 months ago

“Prodotti eccezionali! È quasi l’unica marca ad avere un detergente viso al glicolico, che lascia la pelle rinnovata e visibilmente più chiara. Sono molto soddisfatta. Grazie!”

Helpful Report

(English) - Posted 10 months ago

“Love the eye cream”

Helpful Report

(English) - Posted 10 months ago

Hi Talitha, Thank you for your lovely review of our Peptide Firming Eye Cream! We're thrilled to hear you're loving it. Your feedback means the world to the Facetheory team, kind words like yours inspire us to keep formulating effective, gentle skincare. Thanks Facetheory Team

Posted 10 months ago

“Die Produkte bekommen meiner Haut sehr gut, bin älter , gute Verträglichkeit, guter Schutz gegen Kälte , sehr angenehm auf der haut , Gesicht, dezenter Duft , guter Preis!”

Helpful Report

(English) - Posted 10 months ago

Hallo, Vielen Dank für Ihre wunderbare Bewertung! Es freut uns sehr zu hören, dass unsere Produkte Ihrer reifen Haut so gut bekommen, hervorragend verträglich sind und zuverlässigen Schutz vor Kälte bieten. Wir schätzen besonders, dass sie sich angenehm auftragen, einen dezenten Duft haben und ein gutes Preis-Leistungs-Verhältnis bieten, genau das, was wir bei Facetheory anstreben. Ihre Rückmeldung motiviert unser Team; wir freuen uns auf Ihre nächsten Bestellungen! MfG Facetheory Team

Posted 10 months ago

“Produits au top et service client tes réactif! Merci”

Helpful Report

(English) - Posted 10 months ago

Bonjour Sabah, Merci beaucoup pour votre gentil avis ! Nous sommes ravis que nos produits vous plaisent et que notre service client soit à la hauteur de vos attentes. Votre soutien motive toute l'équipe Facetheory, à bientôt pour de nouvelles découvertes ! Facetheory Team

Posted 10 months ago

“I like the products . However I would prefer the jars . I have atheritis in my fingers, I find the little caps fiddly.”

Helpful Report

(English) - Posted 10 months ago

Hi Clare, Thank you so much for your feedback. We’re really glad you like our products. We completely understand that the smaller caps can be difficult to handle, especially with arthritis. We truly appreciate you sharing this with us and will pass your comments on to our product development team as accessibility and ease of use are important to us. Thanks Facetheory Team

Posted 10 months ago

“Love your products don't really like the metal tubes as cant get last bit of product out not to worry I've got mature skin age 70 but find your products are good they are not greasy skin feels lovely after cleansing then using moisturiser I've been using your products for about 10 years or more courtesy of my son as he wears by face theory too thanks .”

Helpful Report

(English) - Posted 10 months ago

Hi Paula, Thank you for your lovely review and for being a loyal FaceTheory customer for over 10 years! We're thrilled to hear our products suit your mature skin so well, leaving it feeling lovely and non-greasy after cleansing and moisturising. We completely understand your frustration with the metal tubes making it hard to get the last bit of product out, and we're sorry for the inconvenience this causes. Your feedback is invaluable, and our team is actively reviewing packaging options based on comments like yours to improve ease of use while maintaining sustainability. It's wonderful that your son shares your enthusiasm for our products too, we truly appreciate your continued support. Thanks Facetheory Team

Posted 10 months ago

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Facetheory is rated 4.7 based on 38,249 reviews