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Facetheory Reviews

4.7 Rating 38,138 Reviews

94 %

of reviewers recommend Facetheory

Company Reviews

Product Reviews

4.7

Based on 38,138 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 25th February 2026

Facetheory 5 star review on 4th January 2025

Facetheory 5 star review on 7th October 2024

Facetheory 5 star review on 20th September 2024

Facetheory 4 star review on 19th August 2024

Facetheory 5 star review on 18th July 2024

Facetheory 5 star review on 19th June 2024

1914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order arrived very quickly. I'm enjoying using the Azelaic acid, it feels good on the skin, I had no reaction. My skin feels moisturised and looks clearer.”

Helpful Report

(English) - Posted 7 months ago

Hi Laila, Thank you so much for sharing your experience. We’re pleased to hear your order arrived quickly and that you’re enjoying the Azelaic Acid. It’s great to know your skin feels comfortable, hydrated, and is already looking clearer. We really appreciate your feedback and hope the results continue to improve with regular use. Thanks Facetheory Team

Posted 7 months ago

“I am glad I discovered Facetheory cosmetics. It gives my skin a great comfort. The creams are reach but they don't form a greasy mask on the face, but absorb to the skin leaving it firm and moisturised. I didnt have any issues with new packaging ether. Nearly at the end of three tubes (day, night and hand cream), nothing broke, nothing discoloured. After reading other customers complaints about packaging I just took extra care when squeezing the cream, didnt use any special devices for tub squeezing just gentle squeeze by hands.”

Helpful Report

(English) - Posted 7 months ago

Hi Jelena, Thank you so much for sharing your thoughtful feedback. We’re delighted to hear that your Facetheory creams have brought such comfort to your skin and that you’re enjoying the nourishing yet non-greasy textures. It’s also great to know that your packaging has held up well and that you’ve found the products easy to use. We truly appreciate the care and attention you’ve taken with your skincare routine and for being part of the Facetheory community. Thanks Facetheory Team

Posted 7 months ago

“Really lovely products. I have really noticed a difference since using them I have the Hyaluronic Plumping Serum, the Glow C Day SPF moisturiser, the Peptide firming Night cream and the Glow C Vit C serum. Love them all. They sink into the skin really well and no stickiness.”

Helpful Report

(English) - Posted 7 months ago

Hi Sarah, Thank you so much for sharing your lovely feedback. We’re delighted to hear that you’re enjoying your routine and noticing such a positive difference in your skin. It’s great to know the Hyaluronic Plumping Serum, Glow-C products, and Peptide Firming Night Cream are working well for you and absorbing beautifully. We truly appreciate your support! Thanks Facetheory Team

Posted 7 months ago

“I love the products from the facetheory, but unfortunately I was not lucky with my order, I got the oil cleanser and two supergel M3 moisturizers, the cleanser was too strong for my oily skin and I use the moisturizer for anout a week and compromised my skin barrier because contains salicylic acid, and turns out I dont have active acne, so I dont need a moisturizer with any actives. I already got a refund for the oil cleanser and it was a great customer service, I have one moisturizer open and one closed, if I can return those it would be great.”

Helpful Report

(English) - Posted 7 months ago

Hi Caroline, Thank you for sharing your experience. We're glad to hear that you’ve been happy with our customer service, though we’re sorry to learn that the Oil Cleanser and Supergel M3 weren’t the right fit for your skin. We completely understand that formulas with actives like salicylic acid can be a bit too much when your skin barrier is feeling vulnerable. If one of your moisturizers is still sealed, we’d be happy to arrange a return for that item. Please reach out to our customer service team with your order number, and they’ll provide all the details for the return process. To review our return policy, please visit the following page: https://www.facetheory.com/gb-en/shipping-and-returns Thanks Facetheory Team

Posted 7 months ago

“Love all my products but I wish you would go back to jars. I find it very difficult using the tubes”

Helpful Report

(English) - Posted 7 months ago

Hi Mandy, Thanks so much for sharing your feedback. We’re delighted to hear you love your products. We understand that the new tubes can take some getting used to, and we really appreciate you taking the time to share your preference for jars. Your comments have been passed along to our packaging team as we continue to review and improve our formats based on customer feedback. Thanks Facetheory Team

Posted 7 months ago

“I am not satisfied with the product my skin looks very dull.?”

Helpful Report

(English) - Posted 7 months ago

Hi Fatuma, Thank you for sharing your feedback. We’re sorry to hear that you haven’t noticed the results you hoped for yet. As you’ve only been using the products for just over two weeks, it’s still early in the process—especially when it comes to retinol. This ingredient often takes several weeks of consistent use before improvements like smoother texture and a brighter tone become noticeable. In the meantime, make sure to apply a gentle moisturizer to support your skin barrier and always use SPF during the day, as retinol can increase sensitivity to sunlight. Keeping your routine consistent and avoiding other potentially irritating products will help your skin adjust and reveal its benefits over time. Thanks Facetheory Team

Posted 7 months ago

“Quick delivery, good products, more environmentally friendly packaging”

Helpful Report

(English) - Posted 7 months ago

Hi, Thank you so much for your review! We're glad to hear your order arrived quickly and that you're happy with the products. We really appreciate your feedback on our packaging — sustainability is a big priority for us, and we’re continuing to make improvements to reduce our environmental impact. Thanks Facetheory Team

Posted 7 months ago

“The vit-c cleanser is a favourite, and hope to keep using it in the future.”

Helpful Report

(English) - Posted 7 months ago

Hi Cathryn, Thanks so much for sharing your feedback! We’re delighted to hear the Vitamin C Cleanser is one of your favourites. It’s great to know it’s become a regular part of your routine, and we hope you’ll continue enjoying it for a long time to come. Thanks Facetheory Team

Posted 7 months ago

“I bought the unscented retinol cream but it's quite pungent, and not in a good way. I'm not sure I can bring myself to keep using it...”

Helpful Report

(English) - Posted 7 months ago

Hi Sarah, Thank you for sharing your experience. The natural scent you’ve noticed can be normal and comes from the botanical ingredients in the formula. As this product does not contain any added essential oils or synthetic fragrance, its aroma reflects the natural profile of the active ingredients rather than a perfumed scent. We completely understand that this might not be to everyone’s preference, but please be assured that it does not affect the product’s performance or stability. Thanks Facetheory Team

Posted 7 months ago

“Uso tanti prodotti tutti validissimi e con ottimi risultati. Adoro il profumo delle creme alla vitamina C e lavanda!!!”

Helpful Report

(English) - Posted 7 months ago

Ciao Patrizia Grazie di cuore per le tue bellissime parole! Siamo felici che i nostri prodotti ti piacciano e che tu abbia ottenuto ottimi risultati. Anche noi adoriamo il profumo fresco e rilassante delle linee alla vitamina C e alla lavanda! Facetheory Team

Posted 7 months ago

“I love your product. My skin is sensitive and your product suits me.”

Helpful Report

(English) - Posted 7 months ago

Hi, Thank you so much for your kind words. We're delighted to hear that our product works well for your sensitive skin. It's wonderful to know you've found something that suits your routine. We really appreciate you taking the time to share your experience. Thanks Facetheory Team

Posted 7 months ago

“Great value for quality science-backed ingredients! A great match for a rival brand. The barrier Ecotion is silky smooth and hydrating, and am enjoying using the Nicinamide serum but too soon to see results yet (same for the BHA face wash)”

Helpful Report

(English) - Posted 7 months ago

Hi Layla, Answer Thanks so much for your thoughtful review! We're really glad to hear you're enjoying the Ectoin Barrier formula and finding it silky and hydrating. It’s great that you’ve also added the Niacinamide Serum and BHA Cleanser to your routine — those typically show visible results after a few weeks of consistent use. We appreciate you recognising the value and quality of our science-backed ingredients and are happy to be a good match for your routine! Thanks Facetheory Team

Posted 7 months ago

“I love Facetheory products. They are always filled generously so last a long time.”

Helpful Report

(English) - Posted 7 months ago

Hi Sophie, Thanks so much for your lovely feedback! We’re delighted to hear you enjoy our products and find them long-lasting. We always want our customers to feel they’re getting great value and care in every jar and tube. Thanks Facetheory Team

Posted 7 months ago

“This a great product however ever since you change from the jar to the tube you still haven't got the top right”

Helpful Report

(English) - Posted 7 months ago

Hi Martin, Thank you for your feedback. We're really glad you enjoy the product and appreciate you sharing your thoughts about the new tube packaging. We're sorry to hear the cap hasn’t quite met your expectations and understand how frustrating that can be. Our team is already working on improving the design to make it more reliable and easier to use in the future. Thanks Facetheory Team

Posted 7 months ago

“Ich habe meine bestellte Ware bisher nicht erhalten! Bestellung #1829615”

Helpful Report

(English) - Posted 7 months ago

Hallo Nils-Horst, vielen Dank für Ihre Nachricht. Wir können sehen, dass Sie bereits mit unserem Kundenservice-Team in Kontakt standen. Unser Team kümmert sich bereits um Ihr Anliegen und wird Sie auf dem Laufenden halten, bis Ihre Bestellung eingetroffen ist. Vielen Dank für Ihre Geduld und Ihr Verständnis. Freundliche Grüße Ihr Facetheory-Team

Posted 7 months ago

“I am so happy with this brand I always come back to the super gel moisturizer. It’s so good for my skin. I have really sensitive skin, acne, prone, and eczema prone and honestly, this is the best so far. I had a little issue with the delivery the delivery guy kind of stole mine cream so the after sales staff was really genuinely happy to help and found a solution really fast that’s why I really would like to recommend this brand and everything around it. The ingredients are perfect. Shipping is also fast. I ordered from France over while I am extremely happy. I highly recommend.”

Helpful Report

(English) - Posted 7 months ago

Hi Manel, Thank you so much for sharing your kind words and for your continued trust in Facetheory! We're delighted to hear that Supergel Moisturiser has been such a great fit for your sensitive, acne- and eczema-prone skin. We’re also really glad our team was able to help quickly with the delivery issue. Your satisfaction means a great deal to us. It’s lovely to know you’re happy with both the ingredients and the service. Sending our thanks all the way to France! Thanks Facetheory Team

Posted 7 months ago

“High quality products, excellent customer care”

Helpful Report

(English) - Posted 7 months ago

Hi Nikoleta, Thank you so much for your kind words! We're pleased to hear that you’re happy with both our products and our customer care. Your feedback means a lot to us and keeps our team motivated to deliver the best service possible. Thanks Facetheory Team

Posted 7 months ago

“Die Produkte sind sehr gut und passen auch perfekt für meine empfindliche Haut. Ich bin absolut zufrieden.”

Helpful Report

(English) - Posted 7 months ago

Hallo Irina, Vielen Dank für Ihr tolles Feedback! Es freut uns sehr zu hören, dass unsere Produkte so gut zu Ihrer empfindlichen Haut passen und Sie rundum zufrieden sind. Wir wünschen Ihnen weiterhin viel Freude mit Ihrer Pflegeroutine! MfG Facetheory Team

Posted 7 months ago

“Unfortunately the serum caused a bad rash.”

Helpful Report

(English) - Posted 7 months ago

Hi Teray, We’re really sorry to hear that the serum caused a bad rash. Please stop using it for now and contact our customer care team at help@facetheory.com with your order details and any photos of the reaction if possible, so they can look into this for you and assist further. Thanks Facetheory Team

Posted 7 months ago

“I discovered Facetheory a while ago but only managed to place my first order recently. I'm really curious about their clean, rich, and promising formulas, but I’m not a fan of the metallic packaging, honestly. Their customer service is outstanding: they sorted an issue with a leaking eye cream in less than 10 minutes and the replacement arrived in a couple of days. I'm a bit surprised they’re not available at Boots or other beauty retailers: I feel like the brand is quite under the radar despite the quality they offer.”

Helpful Report

(English) - Posted 7 months ago

Hi Maria, Thank you so much for sharing your experience with us. We’re delighted to hear that our customer service team could quickly resolve your eye cream issue. We always aim to make things right as fast as possible. We really appreciate your feedback about the metallic packaging and are continuously reviewing our designs to make them both functional and enjoyable to use. It’s wonderful that you’ve recently discovered Facetheory, and we’re so glad our formulas caught your attention. While we’re not available in major retailers like Boots just yet, we truly value growing through our community of customers who appreciate quality, transparency, and care in skincare. Your support means a lot! Thanks Facetheory Team

Posted 7 months ago

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Facetheory is rated 4.7 based on 38,138 reviews