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Facetheory Reviews

4.7 Rating 37,838 Reviews

94 %

of reviewers recommend Facetheory

Company Reviews

Product Reviews

4.7

Based on 37,838 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

333 016 4134

Email:

help@facetheory.com

Location:

The Old Town Hall, Bacup Road,
Spinning Point,
Rossendale
Lancashire
BB4 7LY

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Facetheory 5 star review on 4th January 2025

Facetheory 5 star review on 7th October 2024

Facetheory 5 star review on 20th September 2024

Facetheory 4 star review on 19th August 2024

Facetheory 5 star review on 18th July 2024

Facetheory 5 star review on 19th June 2024

Facetheory 5 star review on 14th June 2024

1913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products. I really like that many products come in an unscented version too. Customer service is good too”

Helpful Report

(English) - Posted 7 months ago

“I tried this the first day and the next morning I had white spots all over. Gave it a week and tried again and the same happened. Left it for a month and tried again but got the same result. I'm sad because I hear the formulation is supposed to be good for all skin types”

Helpful Report

(English) - Posted 7 months ago

Hi Noma, Thank you for sharing your experience with the Glow-C Vitamin C 20% Serum and Porebright Niacinamide Refining Toner. We're truly sorry to hear about the reaction you experienced. While both products are formulated to suit a wide range of skin types, it's important to recognise that high concentrations of active ingredients like vitamin C (20%) and niacinamide (5%) can sometimes cause irritation or sensitivity, especially for those with reactive or sensitive skin. Common side effects of vitamin C serums include redness, itching, tingling, or the appearance of white spots, particularly if your skin is sensitive or if the product is introduced too quickly. Niacinamide is generally well tolerated, but some individuals may still experience irritation or breakouts. Here are a few suggestions that might help if you wish to try similar products in the future: - Always patch test new skincare products on a small area before full application, especially with potent actives. - If irritation occurs, discontinue use and contact our customer service team. - Consider starting with lower concentrations of vitamin C or niacinamide and gradually increasing as your skin builds tolerance. Ensure your skin barrier is healthy and avoid layering too many actives at once, as this can increase sensitivity. We understand how disappointing it is when a product doesn’t work for you, especially when it comes highly recommended. Thank you again for your feedback- it helps us continue to improve our formulations and guidance for all skin types. Facetheory Team

Posted 6 months ago

“I was using face theory cream /serum all of last year. When I ran out. I didn't purchase straight away. This year my skin stared to become very dry again especially around forehead area. And mild patches /skin pigmentation started re appearing again. I feel when I was using the creams and serums regularly last year this did not happen. So I have repurchased the creams again and already skin is looking and feeling better.”

Helpful Report

(English) - Posted 7 months ago

“It arrived in good time. My very picky, adult daughter, loves it and practically stole it from me. I love it too. I'm in my late 40's, have very sensitive skin but still get blemishes from the wrong products. This stuff clears my spots gently and evens out my skin tone.”

Helpful Report

(English) - Posted 7 months ago

“I love your products, but wish you would go back to jars . Tubes are very difficult to use when you have arthritic hands.”

Helpful Report

(English) - Posted 7 months ago

“I love these products great quality at a good price. So many products to choose from, a brilliant skin care routine for any skin type. I especially like the eye creams and skin firming night moisturiser. Cruelty free 👍👍”

Helpful Report

(English) - Posted 7 months ago

“J aime bien les produits avec des compositions bien claires et molécules actives”

Helpful Report

(English) - Posted 7 months ago

“Bons produits et l'emballage qui est maintenant en tube est bien plus pratique que les pots.”

Helpful Report

(English) - Posted 7 months ago

“I love packaging made of glass and metal that can be fully recycled. Products are great, effective and with the right consistence.”

Helpful Report

(English) - Posted 7 months ago

“I bought some new products recently as my skin is changing as I get older. Unfortunately my skin reacted really badly with at least one of these products after just 1 application, and brought my face out in tiny blisters which were incredibly sore, red and itchy. I was really disappointed and concerned as it was so painful and looked terrible, and after having tried different Facetheory products in the past I thought it would be fine. The customer service was great though, they processed a full refund for me and gave advice on how to treat the blisters and soreness and thankfully within about 5 days they had all calmed down.”

Helpful Report

(English) - Posted 7 months ago

“First time I have used these products and I am very happy with them. The SPF is great, works well, lightweight and doesn’t irritate my skin.”

Helpful Report

(English) - Posted 7 months ago

“Face theory is one of the best skincare brands on the market at such a good price point. I've been using face theory for a few years now and it's given me such good results, I always go back to them. I would rate the niacinamide (20%) and the tranexamic acid (5%) is excellent... They actually work, and really good value from money.”

Helpful Report

(English) - Posted 7 months ago

“Laiminga oda. Puikus aptarnavimas.”

Helpful Report

(English) - Posted 7 months ago

“I’m really enjoying the eye balm.”

Helpful Report

(English) - Posted 7 months ago

“Beautiful texture, have seen a notable difference in my skin since using the night products. Once I’ve finished my (other branded) day products I’m going to look at Face Theory. Love the type of packaging too, takes up less space, and more hygienic than a pot!”

Helpful Report

(English) - Posted 7 months ago

“My favorite new product line.finally found my favorite skin care I have some eczema happens on sides of nose when seasons change anything touches it burns like fire makes worse.Your stuff makes it better. won’t switch now I’ve worked for Lancome and Chanel’s good product but they’re full of chemicals Thank you for making a cruelty, free products not full of chemicals. You guys are the best. Thanks.”

Helpful Report

(English) - Posted 7 months ago

“I love the packaging and the fact it comes sealed and is more environmentally friendly. I live in NYC where it is currently 40 degrees so the cream wasn't rich enough as I have dry skin but otherwise very nice and to be honest I have only used it twice. I think it will be perfect as it gets warmer.”

Helpful Report

(English) - Posted 7 months ago

“I love finding facetheory. It hands down is the best thing I ever found, I was using a more expensive brand (medik8) and when it came to stocking back up I thought I would try this. My skin is glowing, my hormonal acne and brake outs are non existent. THANK YOU FACETHEORY.”

Helpful Report

(English) - Posted 7 months ago

“I really like the product. It doesn't feel greasy but has some spf protection.”

Helpful Report

(English) - Posted 7 months ago

“Très décue du produit, trop collant, texture que je n'apprécie pas même en utilisant peu de produit. Inutilisable pour ma part. Dommage vu le le prix. Je ne commanderai pas à nouveau. Sinon produit livré très rapidement. Rien à dire à ce niveau”

Helpful Report

(English) - Posted 7 months ago

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Facetheory is rated 4.7 based on 37,838 reviews